McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

No attention to detail.. I bought my jeep from Mcclarty Daniel a couple years ago. They send me coupons via email for a $29 and some change oil change. When I show up there ar I bought my jeep from Mcclarty Daniel a couple years ago. They send me coupons via email for a $29 and some change oil change. When I show up there are a million other things you have to get done and pay for to be able to keep the powertrain warranty in effect. So we do what we can each time. Each oil change cost us $250+ dollars to get done. On top of that they charge me full price for said oil change twice. I called them back the first time and explained they forgot the coupon discount, they said we will apply it the next time we get seviced. So the next time rolls around we don't ask about the last time we just produce another coupon and let the last one slide. Low and behold $330 4hrs later, when they said it was going to take 1 and 1/2 hrs. Leaving frustrated we get home and what! No discount on oil change again! It's not so much the money, but the fact that the people are unreliable. This service department is a fraudulent joke. Do not fall for it, it will cost you. More

Terrible Experience We purchased a vehicle in August and the day after buying the vehicle we noticed it had issues with the emissions circulation, A/C, and heat. The cont We purchased a vehicle in August and the day after buying the vehicle we noticed it had issues with the emissions circulation, A/C, and heat. The controls never worked the way they were supposed to.. It took me forever to finally get a hold of someone to look into the issue, I ended up having to Facebook message the dealership to get someone to return my call.. My husband had actually came up to the dealership to check on our vehicle and no one even greeted him to see what they could do for him, he had even went up the salesman that helped up and he was just more concerned about his cell phone. When we got our car back the first time the issues were not fixed, so it spent another 4 days at the dealership and Ryan the service manager actually tried to help me figure out what the issue was. We recently had to send it back in for the same issue, as of right now it seems to be fixed. After we got the vehicle back this last time I noticed the oil change was due, instead of them calling and saying hey your vehicle is due would you like us to do this, I had to call and schedule an appointment, I then had to be shuttled in a vehicle back and forth to work that had white dog hair every where inside. When I received my vehicle that evening I noticed after driving all the way home that my tires were not rotated and were not checked on air. When I brought this issue up, the service lady said that the tires were rotated but they failed to air the tires up.. However this is false because we made sure to check the levels on the tires before taking it in. The back passenger tire was much lower than the others and when we got the vehicle back it was still much lower. I'm very disappointed in this dealership, not once were we offered complimentary services for our awful experience. We recently decided to trade in our other vehicle and because of the experience we had here we went to McLarty Ford and had a great experience! More

Always on top of things The service department of McLardy Daniel is second to none. They are always prompt, accurate, professional and courteous. They keep you updated on the The service department of McLardy Daniel is second to none. They are always prompt, accurate, professional and courteous. They keep you updated on the status of your vehicle and the waiting is painless in the dealership comfortable surroundings. More

Always good service Recently took in for scheduled service and a recall. Everyone from the salesman to the manager to the service department staff has always been friendl Recently took in for scheduled service and a recall. Everyone from the salesman to the manager to the service department staff has always been friendly and helpful. This is a good dealership. More

The famous McLarty "Oh, we forgot to tell you..." When I called to schedule the 20k mile maintenance on my Jeep Renegade, I asked what the service would require and was told it would just be an oil ch When I called to schedule the 20k mile maintenance on my Jeep Renegade, I asked what the service would require and was told it would just be an oil change and tire rotation. When I arrived for the service appointment, I was told "Oh, Jeep requires a brake system flush at 20k miles" plus changing out the cabin filters, almost $200 more than just the oil change and tire rotation. My ex had previously purchased a truck from them and I had forgot how they always said "Oh, we forgot to tell you..." every time we took the truck in for servicing. As this is my first Jeep, I had them do the additional service. They made sure they did the brake system flush for $129.95, but guess they didn't think that Jeep's requirement to change out the cabin filters was necessary. I will no longer take my Jeep there for servicing due to this type of business practice. Oh, and the fact that they don't do a complimentary wash and vacuum of the vehicles like most other dealers is another negative as well. They don't give a crap about you as a customer, you're just another sale at the register to them. More

Great customer service. I was on a tight schedule on a Saturday morning. They got my jeep right in for a oil change. Love having coffee and a cookie to go. Good, friendly peo I was on a tight schedule on a Saturday morning. They got my jeep right in for a oil change. Love having coffee and a cookie to go. Good, friendly people. More