McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

Service Want to give a shout out to the best service guy at MD Jeep. Thanks for all you do for us Chris Johnson!! :) You're the best! Want to give a shout out to the best service guy at MD Jeep. Thanks for all you do for us Chris Johnson!! :) You're the best! More

Horrible Experience & Ripped Off $915 Beware $120 an hour is a lie. They say oh the extra is tax and shop supplies. Lies - both of those are billed down farther in the bill. Either that or Beware $120 an hour is a lie. They say oh the extra is tax and shop supplies. Lies - both of those are billed down farther in the bill. Either that or double taxation is happening. For 4.5 hours we were billed 639.44 which is $142.10 an hour. Also they charge you from the time you pull in to the bay until they park it out in the parking lot whether they are working on your vehicle or not. They charged us for the time it took for the parts to get there and when they were waiting on the motor to cool down 3 times while we were there. A coil and spark plugs do not take 4.5 hours. Also alls we brought it in for was to be put on the computer for a diagnostic. They couldn't tell us what was wrong. They just kept running up the tab. The van is still not fixed and almost a $1000 later we still have no clue what is wrong with it. They didn't even give us a list of possibilities. They replaced a couple things said it wasn't fixed and sent us out the door with a lot less money and no answers. I threw a fit about the cost and there were no reasonable answers given. This is the absolute worst service center I have ever been too. This is a Dodge dealership and should be the highest rated service center that exists but in this case it is worse than any small mom and pop shop I've ever been too. Even my local mechanic will not charge you if he has not fixed it. Where's your integrity McLarty Daniel Dodge Of Bentonville????????????? You have none!!!!! I am telling everyone I come in to contact with about your shady dishonest dealings and will continue to do so. I will never send another person your way again. More

I was not treated right. I went in for a free recall, back windshield wiper blade and engine light.check. I received non of these and was charged $151.11 for a Diagnostic chec I went in for a free recall, back windshield wiper blade and engine light.check. I received non of these and was charged $151.11 for a Diagnostic check and "Customer pay shop supplies for repair order"?????? They were about to start on $3,200 of repairs, but we stopped them. More

Oil change tire fixed and rotating of tires They did not do the service that was a to be done did not rotate the tires did not look for a leak but sure was ready to charge me for it to send me o They did not do the service that was a to be done did not rotate the tires did not look for a leak but sure was ready to charge me for it to send me on my way would not use them for service again More

Servicing the vehicle Our 2016 Jeep Patriot randomly won't start. took it there, they said nothing was wrong. Left the dealership, a few days later it won't start. took i Our 2016 Jeep Patriot randomly won't start. took it there, they said nothing was wrong. Left the dealership, a few days later it won't start. took it back and they've had it for over a month and then we get a text saying it's ready. We call them and asked what they fixed. They said nothing, they can't find anything wrong with it. Even though several websites show online what the problem is , they can't seem to figure it out. We pick up our jeep and it's FULL of ants! I am beyond upset. More

Great My appointment was at 2:30 and I got there at 2 and they got me checked in and got my car in very friendly service guys and fast service My appointment was at 2:30 and I got there at 2 and they got me checked in and got my car in very friendly service guys and fast service More

Takes care of you! Mike has been my service advisor for a while now. I'm kinda a picky customer, but he goes out of his way to help. Today I swung by because my uconnect Mike has been my service advisor for a while now. I'm kinda a picky customer, but he goes out of his way to help. Today I swung by because my uconnect was hung up and needed reset, and I was headed out of town. He quickly took it back, reset it, and got me on the road. That is a great example of customer service. Thanks Mike! More

Not quite pleased The ONLY reason that the rating is as high as it is, is because Thomas (in service). He was seemingly the only person who cared that my brand new Jeep The ONLY reason that the rating is as high as it is, is because Thomas (in service). He was seemingly the only person who cared that my brand new Jeep was getting repaired (from things not my fault) and I was stuck driving a mini van for a week. The comparison between my Jeep and the mini van is just not there. However, Thomas made the experience painless and I could truly tell he wanted to make things right. I previously rated Scott (the salesman) as being helpful and supportive, but all that faded as soon as the papers were signed. I was told things would happen that never happened and no reason as to why. Not super great service in that aspect. That being said, push Thomas up the chain.. he's the type of guy you want in administration! More