McLarty Daniel Chrysler Dodge Jeep Ram of Bentonville

The buying and the servicing was disappointing. I bought a brand new renegade from the dealership- I had requested the tires be turned white side in as part of the signing deal and it was agreed upo I bought a brand new renegade from the dealership- I had requested the tires be turned white side in as part of the signing deal and it was agreed upon the rep "Megan" I dealt with, scheduled the appointment and we went a head and signed the papers. Once the papers were signed all customer service went out the windows. The following Monday when I came to have my tires turned they wanted to charge me $80 and the rep had stated she never agreed to the deal. So I told them to forget it. Every time I have had to have my renegade serviced or something fixed on it (which has been 3 times due to faultiness of the vehicle.) I have been lied to and the service reps have only told me what they think I want to hear. I do not recommend this dealership or service department. More

Frustrated-scheduled appointment took over 2 hrs Appointment for oil change and tire rotation. Showed up 15 minutes early for 10 am appointment. Did not leave till after 12. I was greeted by a nice l Appointment for oil change and tire rotation. Showed up 15 minutes early for 10 am appointment. Did not leave till after 12. I was greeted by a nice lady and someone she was training, that was trying to talk me into having a rock peck on my windshield repaired. I did not have time to do additional service. Thanks for pointing it out but I just needed an oil change and tire rotation. My service ticket was printed up in the beginning by 1st service guy for oil change and tire rotation special advertised on YOUR website. First service guy asked about the filters and spark plugs that were scheduled to be changed. I told him my husband was going to do it, then I put my husband on the phone and let him talk directly to him to ensure that he was going to change them (and he did, the same day). I then noticed my Jeep was pulled out of the front of the second lane and put in line in the first lane behind 3 other cars. Second service guy came to ask me if I had wanted the tire balance that the first guy added to my receipt (that I did not request). I said no because the tires are new and were recently put on. After a while, I went to inquire about my Jeep. Then I wondered around and spoke to a salesman about used cars. Came back again, my Jeep still was not finished. A service guy called back to check on it. He said they were finishing it up then. So a little while later, the service guy asks me again about the filters and I told him what I told the first guy. Then when they finally get the Jeep back around, the service guy at the desk has to call back to the garage twice to get them to release or get out of my ticket order so he can ring me up. Then he charges the regular price after the first ticket had the price from your website I requested. He re-does the ticket, then charges my card the wrong price that's not the total or the coupon price, then he has to do a refund on my card, then re-charges my card for the correct price. It was just a very frustrating experience. When a customers calls in advance to make an appointment for service and they show up for their scheduled time, why book so many people in on top of the time frame that it is impossible to service the customer in a timely manner. People make appointments because they are on time schedules. If people walk in without an appointment, then they should wait behind the people that do have an appointment (Just like at a doctors office). When someone calls to make an appointment, if the schedule is packed, just be honest and say we are packed out this morning we can get you in and out quicker at such and such time. At the VERY least when I checked in, tell me you are backed up and it will be a while before we can get to you. Then I can leave and come back when your not as busy or I can just go back to work while the work is being done. More

The best experience I've ever had purchasing a vehicle. I've been planning on purchasing a Jeep for several months, but wasn't ready to pull that trigger just yet. I'm one of those people who don't particul I've been planning on purchasing a Jeep for several months, but wasn't ready to pull that trigger just yet. I'm one of those people who don't particularly enjoy the car purchasing experience based on my previous history, sort of like being chum in a shark tank. I worked with Sarah beforehand to narrow down my choices as to what I was looking for and what was available on the lot, and ended up taking a test drive with Cody thinking the model I was testing was it. After that test drive, Cody pointed out a few other options available that fit more to what I was *really* wanting. The test drive of the second vehicle had me sold. Less than three hours after that first test drive I left the lot with my new Jeep! And I definitely didn't feel like chum with this experience. More