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McLarty Daniel Buick GMC - Service Center

Bentonville, AR

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68 Reviews

68 Reviews of McLarty Daniel Buick GMC - Service Center

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June 14, 2024

All I can say is my service experience was by far the best one I have ever had. My husband broke down in NWA while on a job and I contacted Ryan to let him know that my vehicle was being towed to his ser More

by brandies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gallimore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tayler Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivory
Jun 17, 2024 -

McLarty Daniel Buick GMC responded

Hi, Brandies! Thank you so much for taking the time to share about your wonderful experience with our service team. We're delighted to hear about the top-tier care you received from Ryan, Tayler, and Ivory. It was our pleasure to help your husband get back on the road!

March 11, 2024

Steve at McLarty Daniel Buick GMC was extremely kind, helpful and professional when working on my Buick. He clearly explained what service my vehicle needed and didn't try to pressure me into anything un More

by Rachel B.
Recommend Dealer
Yes
Employees Worked With
Todd McPherson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

McLarty Daniel Buick GMC responded

Hi, Rachel! We're so happy to hear that you had an exceptional experience with Steve, Todd, and the rest of our service team. It was our pleasure to care for your vehicle and get you back on the road as soon as possible. Thank you for trusting us with your business, and thanks for this wonderful review. Come see us again anytime!

August 28, 2023

Horrible place! Would never do business with any McLarty Daniels locations. I was told they were crooks when I first moved to NW Arkansas but I still did business wi More

by Loyal GM cust.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Gallimore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hof Engelke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

McLarty Daniel Buick GMC responded

Thank you for taking the time to provide us with this feedback. Customer satisfaction is very important to us, so we are concerned to read your review. We’d like to learn more about your experience and discuss how we can make things right — please call our Service Manager Ryan Gallimore at 479-845-9109. We hope you will give us another opportunity to provide you with the excellent service you deserve.

Aug 29, 2023 -

Loyal GM cust. responded

I have no issues sharing more about my experiences with McLarty Daniel but as far as you all now wanting to make things right, no thanks! It should have not taken a negative review for McLarty to now want to discuss how to correct these problems with me. If McLarty truly cares then offer a survey to locals in NW Arkansas to find out how your dealerships are viewed. Let the majority speak about reputation and experiences dealing with McLarty Daniels.

March 30, 2023

Excellent customer service. Needed some repair work on my Yukon. Sabrina was very courteous and patiently answered all my questions concerning the repairs. Overall great experie More

by densop7200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hof Engelke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sabrina Konie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

McLarty Daniel Buick GMC responded

Thank you for taking the time to leave us this excellent five-star review! We appreciate your positive feedback and are happy to hear that Sabrina was patient and courteous while answering your questions about your Yukon's repairs and provided an overall great experience. Thank you for trusting us with your business, and please reach out if there's anything else we can help you with!

December 20, 2022

Great people, that are really passionate about helping people get exactly what they're looking for. More

by janeawoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hollinger
Dec 21, 2022 -

McLarty Daniel Buick GMC responded

Thank you for leaving us this wonderful five-star review, janeawoods! We appreciate your feedback and are glad to hear that our service team was easy to work with and were passionate about helping you get what you needed during your visit. We look forward to seeing you again!

December 16, 2022

Phillip is the best salesman my family has ever used! Will always use him! The best! More

by Momof2
Recommend Dealer
Yes
Employees Worked With
Phillip Aulenback
Dec 19, 2022 -

McLarty Daniel Buick GMC responded

Momof2, thank you for the 5-star review! We appreciate the feedback, and we're glad to hear Phillip took such great care of you. Please come see us again!

October 31, 2021

I’ve been looking for a car for a while, this is everything I would need for a first car purchase More

by Joshua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Hollinger
Nov 01, 2021 -

McLarty Daniel Buick GMC responded

Joshua, thank you so much for the 5-star review! We truly appreciate it as well as your business here at McLarty Daniel Buick GMC! We're already looking forward to your next visit, but in the meantime, please don't hesitate to reach out if there's anything we can do for you in the future!

October 28, 2021

Maxwell is very knowledgeable and helpful in dealing with the public.He explains the situation of the problems very well. More

by reeserog
Recommend Dealer
Yes
Employees Worked With
Maxwell Wermann
Nov 01, 2021 -

McLarty Daniel Buick GMC responded

Thank you so much for taking the time to share your experience with Maxwell during your last visit to our dealership. He's a real asset, and we're so lucky to have him on our team! We're truly honored to have you as a member of the McLarty Daniel family, and we hope you're are enjoying your new vehicle! Please don't hesitate to reach out if there's anything we can do for you, and we hope to see you again!

Nov 01, 2021 -

reeserog responded

Maxwell is not selling a new vehicle but he is in the service department. Your auto responder is not working well.

August 27, 2021

Service dept has poor customer service since MccLarty Daniel purchased. I have used this location for 20 years and previous ownership. More

by Kwz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name of service dept guy
August 05, 2020

All of the service advisors are top notch! Very helpful and knowledgeable! Super fast service-I will recommend to everyone I know. Thank you for a perfect experience!!!!!! Gary Hodge More

by G_hodge
Recommend Dealer
Yes
Employees Worked With
Ryan Gallimore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aurthur , Jackson Way, Jeff Robertson, Maxwell Wermann
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