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McLarty Daniel Buick GMC
Bentonville, AR
968 Reviews
McLarty Daniel Buick GMC is a premiere new car dealership located in beautiful Bentonville, Arkansas! Serving surrounding areas such as Centerton, Bella Vista, Rogers, Fayetteville and Siloam Springs, MD Buick GMC is proud to be the largest Buick and GMC dealer in Northwest Arkansas. Pick any of our fantastic staff and give us a shout -- we'll be glad to welcome you to the family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 968 reviews
November 20, 2019
Complete Incompetence! After the Flexplate on my 2012 Enclave broke for the 5th time (this time just out of warranty) McLarty had just taken over the dealership. Buick said After the Flexplate on my 2012 Enclave broke for the 5th time (this time just out of warranty) McLarty had just taken over the dealership. Buick said the dealership was empowered to assist me with the cost as a loyal Buick customer. But the only person able to make any adjustments was the Service Manager who conveniently was on a 3 week vacation leaving me with the $3500 bill to pay out of pocket. After NUMEROUS calls and texts with Cassie Beers (Customer Satisfaction Manager) and finally catching her in her office she again tried "to see" if the Service Manager had time to visit with me on this, you guessed it, nope he had no time for a customer yet. It's been over a year and he has never had the time to look me in the eye. The fact that his dealership failed to correct the problem 5 times did not matter, it is out of warranty is his only response. And you guessed it, they have a 12 month 12,000 mile warranty and now after 14 months and almost 30,000 miles the SAME PART (FLEX PLATE) is broken again! This time after towing it to Crain Buick in Springdale they are replacing a defective crankshaft that was the cause, breaking the flex plate repeatedly and Buick is splitting the cost because of how poorly I was treated at McLarty! If I could give a negative 10 I would. Cassie "dropped the ball" (her own words) when she "forgot to get with the service manager" and only did after being cornered in person. Also for a completely unresponsive Service manager that is unable to make time to meet with a customer after REPEATED FAILED attempts on a major repair. Add to this a service that is so COMPLETELY INEPT they COMPLETELY FAILED to find the root cause of a problem that repeatedly caused major expensive repairs! I HAVE the service documentation as proof! More
by Don Chick
Employees Worked With
Service Manager (name unknown, was never able to meet him), Cassie Beers
November 20, 2019
Buying a car is usually pretty complicated, but well done to McLarty Daniel and Aaron Hollinger, because I was in and out of the dealership in what seemed like barely any time. to McLarty Daniel and Aaron Hollinger, because I was in and out of the dealership in what seemed like barely any time. More
by Malachi T.
Employees Worked With
Aaron Hollinger
November 17, 2019
Made it easy to buy! Aaron was awesome to work with. He tried to make buying a car easy for me. He was helpful and understanding. He didn't just push it on you. I'd recomm Aaron was awesome to work with. He tried to make buying a car easy for me. He was helpful and understanding. He didn't just push it on you. I'd recommend going and seeing him. More
by C.wages2007
Employees Worked With
Aaron Hollinger
November 16, 2019
Happy Customer Aaron was excellent to work with and got us taken care of without any issues! Will continue to earn our business!! Super easy transaction for us! Aaron was excellent to work with and got us taken care of without any issues! Will continue to earn our business!! Super easy transaction for us! More
by Sean M.
Employees Worked With
Aaron Hollinger
November 16, 2019
Perfect!! We went in just to look and left with a new truck because we were given amazing service and a great deal! Thank you Aaron for all of your help! We’re We went in just to look and left with a new truck because we were given amazing service and a great deal! Thank you Aaron for all of your help! We’re loving our truck! More
by chasity.gatlin1976
Employees Worked With
Aaron Hollinger
November 11, 2019
Amber was Awesome, Great Dealership! I came to Mclarty after having a bad experience with a very large dealership that I have done business with for 10 years. They lost my business in no I came to Mclarty after having a bad experience with a very large dealership that I have done business with for 10 years. They lost my business in no less than 5 minutes. I touched base with Mclarty afterwards and that afternoon I drove away in the truck that I was looking for. Amber was very helpful and easy to get along with. Amber and Financing were able to make me happy with my deal and send me on my way with my Truck. Thank you for all of your help. More
by Jesse2Gun
Employees Worked With
Amber Matelski
October 31, 2019
Great, honest experience We were in the market to get a new smaller vehicle to replace our Acadia. The Terrain we found online already had a deal going and Aaron took the tim We were in the market to get a new smaller vehicle to replace our Acadia. The Terrain we found online already had a deal going and Aaron took the time to find us another one with everything we wanted. He was patient, honest and upfront about the whole process. He walked us through all of the new features of the car and even took time the next day to show us more. Great experience and we highly recommend Aaron. More
by ARRazorback80
Employees Worked With
Aaron Hollinger, Derek Marshall
