McKinney Mazda

Hannah was very knowledgeable & showed great interest in helping me search for the perfect car! helping me search for the perfect car! More

While we love our CX-5 we are disappointed with the service we received. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was no service we received. Upon arrival we told the service advisor that one of the infotainment buttons was stuck. He immediately stated that this was not a part that failed and we must have spilled something in it. I asked if we could get it checked and he blatantly stated Mazda would not approve the repairs. I then spoke to the service manager who agreed to have it checked but I would have to leave the car and it could take a week because of how backed up they were. I further explained that I did not have an appointment because the issue just occurred and the warranty was about to expire. Knowing this there was no offer to bring it back in after the warranty expired to get the repair completed.. After hearing nothing for 5 days I emailed the service manager and COO to ask if the car could be ready within the next two days as I was already out $500 for a car rental. While I didn't receive a response directly the service advisor did call to say that the car was ready the same day and the part was defective. Accusing a customer of damage without any proof is an unethical business practice, especially when the part was indeed the problem, there was no apology for the accusatory statements made by the dealer. I find it hard to believe that I would ever buy another Mazda. More

Working with this dealership was wonderful. They are so helpful. Thank you for a great experience. They are so helpful. Thank you for a great experience. More