McKinney Dodge Chrysler Jeep RAM

Customer Service My husband & I have used your Service Department on his Ram pick-up (which he purchased from your dealership) and my Jeep Grand Cherokee Overland for My husband & I have used your Service Department on his Ram pick-up (which he purchased from your dealership) and my Jeep Grand Cherokee Overland for about 6 years. We have always experienced outstanding customer service at your dealership and, for that reason, we were seriously disappointed with the results of my husband's appointment yesterday. My husband's key fob to his Ram pick-up needs replacing. He called your dealership last week and was told that there was one key fob in stock that could be programmed for his truck. He asked that the key fob be reserved for him and made an appt for Tues., Aug. 11th at 2:30. He was assured that his name would be put on the key fob & it would be held for his appointment. When he arrived August 11th, he was left to wait for about 30 minutes and then told that the key fob had been sold to someone else. We live in Seneca and DRIVE PAST a competing Jeep Dodge dealership to go to McKinney Service Dept. in Easley because we have been so impressed with your service department. I'm not at all sure that we will be doing that in the future after his experience yesterday. He wasted almost 2 hours of his time and STILL does not have his newly programmed key fob. He was assured that they could order a new key fob for him & put his name on it, if he wanted to go ahead and make an appt for the programming. Really?!? That's how he ended up there on Aug. 11th and wasted almost 2 hours of his afternoon. Very disappointing! We have never experienced such confusion, miscommunication & poor customer service from McKinney Service Dept. Regards, Judy & Charles Creel More

On vacation and had water pump problem. Jon got vehicle in within hours and part was replaced. Thanks to the service department for accommodating us. in within hours and part was replaced. Thanks to the service department for accommodating us. More

sorry , poor , liars Was told my credit would only be ran one time it was ran 18 times , Tried to sale my truck from under me!! Thin they was worried about me doing a revi Was told my credit would only be ran one time it was ran 18 times , Tried to sale my truck from under me!! Thin they was worried about me doing a review on them . More

Beware who this dealership they sold my wife and daughter a 2016 Ford fusion now it needs a $9,000 engine 11 months later and their warranty says we don't cover engine blocks much too much to list about the a 2016 Ford fusion now it needs a $9,000 engine 11 months later and their warranty says we don't cover engine blocks much too much to list about the stewardship all negative More

purchased new 2019 Jeep Grand Cherokee on 9-13-19. i am extremely happy with my new car purchase from McKinney. I will recommend the McKinney dealership to anyone. Great service and ease of purchase! i am extremely happy with my new car purchase from McKinney. I will recommend the McKinney dealership to anyone. Great service and ease of purchase! More

Was just looking at Durango deals and bought a Ram truck My wife and I stopped by McKinney to look at Durango RTs. We were greeted by John Reeves as we arrived. There were some very good deals on '19 Dur My wife and I stopped by McKinney to look at Durango RTs. We were greeted by John Reeves as we arrived. There were some very good deals on '19 Durangos however we are considering purchase of a camper and the Ram trucks seemed to be better suited for our needs. John was very helpful as we looked at different models of Ram trucks. We picked out the one that seemed to meet our needs but could not reach a final decision as the dealership closed for the evening. there was no pressure from anyone at McKinney to do the deal that night. We came home and researched the truck thoroughly that night as well and the price and offerings from other dealerships online. The next day we showed up unannounced and bought our Ram truck. cannot say enough about the professionalism and helpfulness of John. Highly recommend John and the McKinney team. More

John was a great salesman We are so glad we went to McKinney Dodge to look for our Jeep. John Reeves was our salesman and he went above and beyond to make sure we were happy w We are so glad we went to McKinney Dodge to look for our Jeep. John Reeves was our salesman and he went above and beyond to make sure we were happy with our purchase. If you are looking for a new or used vehicle, I would highly recommend John to help you. He is very knowledgeable and so easy to work with! No pressure from him to make a sale. More

Go see Mike! As I waited for my husband to arrive Mike Martin (down at the Mazda/used car side) came up and offered to help me. He never came across as pushy or an As I waited for my husband to arrive Mike Martin (down at the Mazda/used car side) came up and offered to help me. He never came across as pushy or anything you’d associate with a car salesman. I explained what we were looking for and needed. He began to look through inventory so that when my husband arrived we were able to immediately start looking at cars. He never once got impatient or bothered by our very tired two year old. He walked us through every step of the car buying process and kept us comfortable. We left confident that we had made the best choice and knew every detail of the deal we were able to achieve. Mike went above and beyond to get us the best deal possible. We got home and realized in the daylight that we had overlooked a sizable dent. I called and they immediately reassured me that they would fix it. McKinney was a GREAT dealership to work with and we will definitely do business there in the future! More

Go see Mike Skinner! Great sales experience with Mike and Josh. Got a great deal on our Jeep and far trade value. Follow up has also been great. Definately recommend. Great sales experience with Mike and Josh. Got a great deal on our Jeep and far trade value. Follow up has also been great. Definately recommend. More

Very happy with service dept. Their service dept is excellent, courteous, friendly, and very professional. Don in the service dept did a great job making sure that my Town and Cou Their service dept is excellent, courteous, friendly, and very professional. Don in the service dept did a great job making sure that my Town and Country was repaired properly. I highly recommend McKinney Dodge Chrysler Jeep RAM to everyone. More