McKinney Dodge Chrysler Jeep RAM

Hannah Stone was very helpful with my sell. She knew what she was talking about and seemed to really care about my happiness. She knew what she was talking about and seemed to really care about my happiness. More

Had my gladiator in for regular maintenance, Jeremy Bailey was very helpful and very nice. They told me it would be two hours and had it all done in one hour. Thank you! Robin Davis Bailey was very helpful and very nice. They told me it would be two hours and had it all done in one hour. Thank you! Robin Davis More

I ordered and paid for a spare tire for my jeep in may 2021. They said it would probably come in in nov 2021. No one ever called to tell me MY tire was in. Now I call in early mar 2022 and get run a round 2021. They said it would probably come in in nov 2021. No one ever called to tell me MY tire was in. Now I call in early mar 2022 and get run a round answers. 1st parts person says it will be in the following week. I call the following sat and was told parts don’t work on sat, that I need to call back next week. I paid over $400 for that tire. Why wouldn’t my name be on it. Why wouldn’t someone call and say your tire is here. I’m not sure I would buy another vehicle there after this poor customer service. More

Service Mr. Martin great job. Service was quick and well done.Always have had great service. And Paul Hostak has ALWAYS been helpful. Martin great job. Service was quick and well done.Always have had great service. And Paul Hostak has ALWAYS been helpful. More

When I called the service department at McKinney Dodge of Easley I was told by the advisor Bob that they were very short handed with technicians but that if I could bring the car (Chrysler 200) in and leave Easley I was told by the advisor Bob that they were very short handed with technicians but that if I could bring the car (Chrysler 200) in and leave it they would get an appointment by early the next week. I did so letting them know that I had a Mopar Extended Warranty . I was then contacted by Bob that all 3 repairs were approved and that the heater coil, motor blower and actuator would be replaced. A few hours later I was called back by Bob and told that the heater coil was denied by the MVP warranty and that it would cost me $1100 to replace the heater coil. I asked why it was denied and he said he did not know that they are never given a reason and that I would need to call MVP. Which I did and was told by them that the dealer never submitted the heater coil to be replaced. I called Bob back and asked that they submit the heater coil. Within the next day or 2 I was again called by Bob that the repair was denied. Again I called MVP to find out why and was told that McKinney told them that the routine maintenance was not done on the car therefore voiding the warranty. I called Bob at McKinney back and asked why they would have said such a thing? He stated that they did not have any records of me having the "coolant flush" done at their shop. I have lived in 2 states and 4 different areas while owning this car. So I went home got my file of my services completed at different dealerships, etc. and took the file back with me to McKinney to see which of the receipts would show a flush but also explained that we had performed a flush of the coolant system when we had replaced a thermostat in Dec. of 2017. Doug at McKinney said that I didn't have the correct receipt in the file but fact that we had completed a flush of the system in 2017 was all he needed that it was obvious that it was not the original fluids and that was all that MVP wanted to know. I asked if I needed to go back to find the receipt for the fluids that we purchased when we did the repair and he said no. Again a day or 2 later I was called by Bob that the repair was denied again. I call MVP again and I am told that Doug at McKinney stated that I had no receipt showing any flush of the system. I asked what I needed to provide MVP with in order to prove the flush was done and to have the repair approved. I was told by MVP that I could perform the maintenance myself and that I just needed the receipt for the fluids and a statement with it stating that the cooling system flush was completed on what date and that would be approved however it needed to be filed on a dispute form. Again I call Bob back and I also ask for a service manager to get involved since I feel like I'm getting resistance from McKinney to properly file my information in order to achieve an approval. Mr. Holtclaw the service manager tells me that he has been in this business for several years and that they aren't going to approve it unless the maintenance was done by a dealer. and that he has never heard of a dispute form. I discuss that I can e-mail him the receipt on the paper with the statement of the coolant system flush being completed on Dec. 10,2017 and the cars mileage on that date. I ask if he can't read it or if he can't open the picture on his computer to please let me know and I will arrange to get off work and get someone to drive me the 1 hour to his dealership to bring the original. A few more days pass and I am contacted that it was again denied. Again I contact MVP and they send me the comment from Doug at McKinney when he filed the dispute "Doug is calling back to state customer proved a recipe for coolant dated 12/1/17 dealer can not make out recipe still no documents stating service was done heater core is still denied". Why would McKinney say such a thing when I sent them the receipt and stated that if there was any issue with opening the attachment or reading it, etc. that I would bring them the original! I later received from the general manager of McKinney e-mail clips (not the full e-mail) showing that MVP told them that once an appeal is filed then they will not re-look at the request. I also can see that what the replacement of the heater core would actually cost the dealership in parts and labor is a total of $248.81 but they were going to charge me $1100. for this same repair. So if they got the warranty denied they would gain an additional $ 851. of profit for doing this repair. Since it was a labor intensive repair and they were short handed (as per Bob when I originally called in) it is my belief that they did not want the warranty to be approved. More

Very easy process to buy vehicles I just bought my second one from here on Labor Day. I would recommend giving them a chance to gain your business one from here on Labor Day. I would recommend giving them a chance to gain your business More