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McKinney Dodge Chrysler Jeep RAM

Easley, SC

4.9
1,202 Reviews

4574 Calhoun Memorial Highway

Easley, SC

29640

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Showing 1,202 reviews

August 04, 2023

Doug was wonderful showed us the truck in the pouring down rain. No pressure, very caring, 10 out of 10 recommend. Go see Doug! More

by Tslk1205@att.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Frazier computer specialist
Aug 04, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thanks for the stars and great review '

August 03, 2023

Spencer was the best sale guy we have ever done busy with. He was great More

by Sam Brett tyler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer and Riley
Aug 04, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thanks Sam for the great review

July 28, 2023

I just introduced Bambalam (Wrangler Rubicon 10A) to the newest addition to the family... Earl (Wrangler Rubicon 392 20A). Bought both off the lot a McKinney, 10 years apart (almost to the day). They've t More

by RogerF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henry, Dave McKinney, Paul Hostak, John Reeves, Dylan Carnes
Jul 28, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thanks for the great review Roger

July 28, 2023

I just introduced Bambalam (Wrangler Rubicon 10A) to the newest addition to the family... Earl (Wrangler Rubicon 392 20A). Bought both off the lot a McKinney, 10 years apart (almost to the day). They've t More

by RogerF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henry, Dave McKinney, Paul Hostak, John Reeves, Dylan Carnes
Jul 28, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thanks for the stars and review Roger

June 10, 2023

Thank you for reaching out Jon Holtzclaw to go above and beyond. If you have any issues this dealership will make things right. More

by briantoop9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Holtzclaw, Jonathan Garrett
Jun 12, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thank you for your review. Thanks for the stars and great review

June 02, 2023

Fast and friendly. Easy to work with. Spent the morning getting a vehicle that met my needs. These are the people that improve the reputation of car salesmen. Would do More

by Cwf7899
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Carswell, Jordan Finster
Jun 03, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Your the best...Thanks for the great review and stars

May 31, 2023

Just purchased a new 2023 Jeep Wrangler Rubicon Hybrid from McKinney. Stephen Henry was our salesman and he did a super job explaining the process and going over all the technology this vehicle has to off More

by bill
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Henry, Stephen Henry
May 31, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thank you for the review and the stars. Enjoy your new Jeep

May 22, 2023

Dan Carswell is a great salesman. He was very friendly and helpful in the whole process of buying a new vehicle. I was going just to trade my car in and purchase and truck. Which I bo More

by Boe Hamer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Carswell, Riley Whitmire, Gene Crane, John Reeves
May 22, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thanks Boe for the great review and stars . We hope your wife enjoys her new L .

May 18, 2023

Ive bought 5 new vehicles from McKinney Dodge, I keep coming back because of the relationship I've built over the years. Dan Carswell, John Reaves and Mike Henry make the purchase so easy and hassle free More

by Terry Host
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henry, Jordan Finster, Daniel Black, John Reeves
May 18, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thank you for the great review and the stars Terry .

March 22, 2023

Stopped in last week to report a bad battery on my new Chrysler 300 S. They set an appointment for me today(3-22-23) At 8am. When I bought it in the service manager told me it would be 3-4 days before my More

by Upset customer
Recommend Dealer
No
Employees Worked With
Jon Holtzclaw, Jeremy Bailey, Max Biassey
Mar 23, 2023 -

McKinney Dodge Chrysler Jeep RAM responded

Thank you for your review. Upon your arrival you were already irritated based on your phone call the day prior in regards to what your visit may look like time wise, as we had no idea what the vehicle may need over the phone. When you arrived you mentioned multiple concerns including many warning lights and having to tap on your starter to get the vehicle going, prompting us to think this would be a more involved repair than a simple battery swap, especially with it being a warranty claim. We advised you that a battery swap may also still take up to 2 hours because of the testing that needs to be done, you did not like that answer. You were disgruntled with our advisor and towards management, all in front of our other service customers patiently waiting in line to be checked in in hopes of us giving in to your request of doing it now while you waited. This was your first visit at our shop and you boasted about buying over 10 Chrysler products from another neighboring dealership and were adamant on your vehicle getting diagnosed immediately, being placed in front of other service customer vehicles who have already been here for days waiting to be looked at.. When we would not comply with your demands you left with final words.

Mar 23, 2023 -

Upset customer responded

I would be more than happy to set down with all 3 advisers involved and your manger. The response you sent back is not truthful at all. When I came in last week to set the appointment with Jon he told me it could take 20 minutes to 6 hours to run the test and I was OK with that and we then scheduled the appointment. When I came in yesterday the adviser told me it would take 2-3 days, because you had others customers ahead of me. I totally understand that there may have been outer customers ahead of me, but why did you schedule me to be there yesterday if you had that many customers in line? I did not have an attitude until the first adviser turned his attitude on. Yes I did tell you that I had bought several Chryslers/Rams in the last 10 years, but If you check your records 4 of them were from your dealership. The truth here is that I did stop by to make an appointment, scheduled that appointment with your advisor a week earlier so that my car would not be tied up for more than a day. Upon arriving at my appointment I was told the battery test would take 2-3 days and you would call me when it was ready because you had other customers waiting. Would you not be unhappy with that response? Would you rate that as good customer service? Also the phone call the day before had nothing to do with the length of time you would have my car. It had to do with the scheduled time and the $100 charge the was showing on the invoice. I had no attitude when talking to that adviser, just concerns about the appointment. On that call he was very short with me and started the attitude. To SCHEDULE the appointment a week earlier for a test that my take up to 2 hours was no issue with me at all, but upon arrival to tell me it may take up to 2 or 3 days would make any one upset!!! Your response does not speak the truth and you have tried to twist the truth on how you and your adviser handled this matter. There were no demands on my part, just questions as to what was told to me and I did not leave with final words other than I was in the wrong? It's good to support your employees, but getting to the truths are most import in being a good manager.

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