McKinney Buick GMC

I purchased my vehicle here and expected a level of customer service that matched the investment that I made. During a recent visit for an oil change, the service advisor repeatedly commented on my mil customer service that matched the investment that I made. During a recent visit for an oil change, the service advisor repeatedly commented on my mileage. I’m fully aware. Instead of a clear explanation of recommended services, I felt judged. Not guided. Customers shouldn’t be made to feel that way about driving their own vehicle. I approved additional services, but canceled almost immediately. His attitude changed right away. Eye roll, curt tone. Then I was told my car was “over there” in the rain. Service bay was empty. On prior visits, that wasn’t the case. Whether intentional or not, it felt dismissive. I called management to describe the experience, not to get something for free. My feedback was brushed aside. I was offered a free ceramic wax. I declined. That’s not the point. I was then told he had customers waiting. I was one of your customers. This was about basic professionalism and respect. I expected better from the dealership, where I bought my car. More

Great people are doing a great job. Very fast and efficient. Waiting area is clean. Very fast and efficient. Waiting area is clean. More

Raul Martinez is a phenomenal Service Advisor. Great communication, very patient and thorough, etc. I will continue to come to this location for service strictly bc of multiple excellent service Great communication, very patient and thorough, etc. I will continue to come to this location for service strictly bc of multiple excellent service experiences with Raul, please keep him around! More

My vehicle is less than a year old and this my first time taking it to your location. I had made an appointment and explained what was going on. When I showed up for my appointment, I filled out the nec time taking it to your location. I had made an appointment and explained what was going on. When I showed up for my appointment, I filled out the necessary information and told the service rep what was going on. She was very friendly and told me she would keep in communication with me throughout the duration of my vehicle being there. I had asked if they had a loaner, since I did not have a way to get home and needed to get to work the next day and she replied “no, we are short on them”. She said that after the standard 48 hours it takes to do the diagnosis, she would be able to reach out to GM to coordinate getting me a rental car. I had texted the customer service number I was provided the following day, seeing if they had any updates or loaners available, and no updates or loaners. I had to stay home from work that day since I did not have a vehicle. I called later that afternoon to see again if there were any other updates and she told me what was going on with it and a part was ordered, but no idea on eta and that she would for sure call or text me before end of day with an update, this did not happen. The next morning I texted for an update, no response. It was almost 3pm, over 48 hours after that had the vehicle before my finace had to call and we were informed the vehicle was done and would need to be picked up before 7. No communication about that, had we not called, I don’t know that I would have gotten me vehicle back that day. I am frustrated by the lack of communication and the fact that I bought a brand new vehicle that had a sensor issue, and I am expected to just have no vehicle or any idea what’s going on with the vehicle or an eta of when I will get it back and if/when I could get a loaner. I’m not sure I would bring my vehicle back to this location or recommend it to my friends and family. More

I had a very disappointing car buying experience and would not recommend the dealership. My personal experience with the salesmen was not great, I left feeling disrespected and belittled. would not recommend the dealership. My personal experience with the salesmen was not great, I left feeling disrespected and belittled. More

The worst service department customer service experience ever. We needed service my wife called , no one called us back. Next day my wife went to service department and explained what we needed. After getti ever. We needed service my wife called , no one called us back. Next day my wife went to service department and explained what we needed. After getting an estimate , we filed a claim with our insurance . At which point the service only got worse . Starting with a lack of communication from the service advisor all the way up through management including complete incompetence in delivering the requested information from insurance company . Their agents continually attempted to contact the wrong number , even though having been given the correct number numerous times . After a month and a half we finally picked up the truck and the parts they installed we faulty . Now my horn sounds like an injured donkey , my driver side door rattles and to top it all off the full tank of gas that was in the vehicle when I left it is now gone to empty . More

Great service experience! Really felt my adviser and technician had my best interest at heart. Very satisfied with my repairs and service. Really felt my adviser and technician had my best interest at heart. Very satisfied with my repairs and service. More

They added 55 miles and used a quarter of gas and did not resolve the rattling captain seats on my2025 yukon denali. They Had my truck for a week !! The Service manager had someone pick up my truck and sol resolve the rattling captain seats on my2025 yukon denali. They Had my truck for a week !! The Service manager had someone pick up my truck and solved the issue the next day. Why didn't they do this the first time! On top of that, no loaner for a week! Will never,ever buy-or recommend anyone to buy a vehicle here. Very poor customer service More

Manny was the absolute best when it came to helping me get my car! Buying my first car on my own made me extremely nervous, but Manny made the whole process less scary. You could truly tell through his ac get my car! Buying my first car on my own made me extremely nervous, but Manny made the whole process less scary. You could truly tell through his actions how much he cared about getting me into the vehicle I wanted. A huge shoutout to the finance team as well! One of the finance managers was super helpful and exceptionally kind in walking me through everything. I'm so grateful for the whole team, but if you need someone who will go above and beyond for you, ask for Manny! Now I'm in my 2026 Buick Envista thanks to the help of these wonderful people! More

Tommy was very professional and courteous. He took great initiative to take of my truck in a timely and proper way. He took great initiative to take of my truck in a timely and proper way. More