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McKenzie Buick GMC - Service Center

Milton, FL

3.9
213 Reviews

213 Reviews of McKenzie Buick GMC - Service Center

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September 26, 2020

Everyone at Mackenzie does a fantastic job. All of the mechanics do great. Roberta has the best service writer that I have ever worked with. I recommend McKenzie to everyone I come in contact with. More

by sford11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
September 11, 2020

Mrs. Roberta and the staff at McKenzie Motors are absolutely excellent when they service my vehicles. They service all of my vehicles and are very knowledgeable about them. I definitely recommend tak More

by NINABUGJUICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Sep 15, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 10, 2020

There were some glitches with my service, but Roberta went out of her way to smooth things over and accommodate me. Thank you so much Roberta! More

by CEMUSTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
September 05, 2020

Have done business with this dealership for 24 years. I wouldn’t be going back if they did not do good work. Roberta is excellent as a service manager/writer. More

by DWSPENCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Sep 08, 2020 -

McKenzie Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 04, 2020

George in the service department went the extra mile to help with a battery issue that I had with my envision. Very friendly and professional. More

by HORNEWC04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
August 29, 2020

Great service and prices. Very professional, I will always go there for service and sales. Have purchased a couple of vehicles there and always got the best service. More

by TPE6528961
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
August 24, 2020

Paid for service that did not solve the issue. wasted money on something that was not the problem after I paid them to find it More

by towtruckesp
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George lied and said he was a manager. Did not try to understand my issue. Walked away while I was explaining the problem I had. Worst customer service I have Experienced, Roberta Stuart
Aug 27, 2020 -

McKenzie Buick GMC responded

I have reviewed this situation, however you rated the wrong advisor here Roberta Stuart had nothing to do with this situation thus should not have been rated by you. After talking with George and the Service Manager Ed, they have stated that the first visit were codes for low oil pressure due to 3 quarts low causing engine timing to kick code, which we addressed and was fixed. The next time in was not for the same reason as you had stated, this time it was a transmission code and we did not charge at all for diagnostic time to identify this issue. It seems there may have been a complete lack of communication here between our advisor and yourself. I have again talked with Ed our service manager and he would appreciate a call to discuss this matter further, he can be reached at 850-623-3481. We appreciate your taking time to let us know of this situation and we will work hard to ensure this is not a recurring issue. We will strive to improve our communication process with customers to ensure there are no misunderstanding, and the first step in being an effective communicator is to be an effective listener. We appreciate your business and hope we will still be allowed to assist you in the future.

August 22, 2020

Awesome as usual!! Super fast, great deal and everyone is always so nice!! =) My was finished in less than 35 mins and ready when I got back from lunch. Thank you for being so great! More

by WLSLOAN2980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Aug 26, 2020 -

McKenzie Buick GMC responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2020

Love the service department. Roberta is awesome. Will always take my vehicle there. The only draw back is making this a twenty five word requirement. More

by CARLYNWILLIAM
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Aug 17, 2020 -

McKenzie Buick GMC responded

Hi, thanks for your praise and kind comments about Roberta. Thank you again for choosing Mckenzie Buick-GMC and we hope to see you again.

August 15, 2020

Quick and easy Scheduled my service online which was very easy to do.....I was met at the service entrance by Ms. Roberta who had all of the paperwork ready.....vehi More

by TDNOLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Aug 17, 2020 -

McKenzie Buick GMC responded

Hi, thank you for your kind review; we are happy We are always more than happy to assist you if anything else comes up. Take care! to pass along your comments to Roberta here at Mckenzie Buick-GMC!

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