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McKenzie Buick GMC - Service Center
Milton, FL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of McKenzie Buick GMC - Service Center
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November 01, 2020
Excellent and honest customer service. Great follow up an friendly staff in all departments from the first purchase to every oil change or tire replacement. friendly staff in all departments from the first purchase to every oil change or tire replacement. More
by LAKEANNMF
Verified CustomerEmployees Worked With
Eric Carlson
October 27, 2020
We purchased our car and are regulars servicing our vehicle. Service yesterday was incomplete and no apology at all. We understand if busy but tires were not checked and rotated and we paid same as n vehicle. Service yesterday was incomplete and no apology at all. We understand if busy but tires were not checked and rotated and we paid same as normal. More
by JLEDENTON
Employees Worked With
Eric Carlson
October 22, 2020
My car had a recall so I took it in. They didn’t have a loaner or rental available so I had to get some to come get me. They found several other things they recommended replacing to which I agreed. They co loaner or rental available so I had to get some to come get me. They found several other things they recommended replacing to which I agreed. They couldn’t get the part for several days and I had to stay at a friends in Pensacola. I was told the car was ready a weak later. I waited 45 minutes while one guy waited on one man. He got a rental! Then when I finally paid my bill and got my keys only to find the car hadn’t even been sanitized on the interior. In this time of covid that’s unacceptable. I’ve never owned a car that The dealer didn’t wash and clean the interior . They really need to step up the service department or get them some trained help. More
by KAYBRI
Employees Worked With
Eric Carlson
October 21, 2020
Great customer service, kept me informed of process to be preformed. Not sure on the quilt just yesterday the service was completed. Not sure why I have to answer in 25 word minimum survey. This can be irrit preformed. Not sure on the quilt just yesterday the service was completed. Not sure why I have to answer in 25 word minimum survey. This can be irritating for taking this survey. More
by GMC
Employees Worked With
Eric Carlson
October 16, 2020
Great personalization on the part of the service team. High quality service for the problem that we were having. Eric stepped to the plate immediately. High quality service for the problem that we were having. Eric stepped to the plate immediately. More
by JMGRPRIEST
Employees Worked With
Eric Carlson
October 15, 2020
Great service,staff, and dealership. Honest and knowledgeable of the vehicles they are sell. Ensure that you are completely satisfied. Will send anyone there period knowledgeable of the vehicles they are sell. Ensure that you are completely satisfied. Will send anyone there period More
by JJ.BURNS0055
October 11, 2020
Very friendly staff and great service that don’t take all day to get done . They treat you like a person not just someone who spending money with them day to get done . They treat you like a person not just someone who spending money with them More
by ANGIEDILLARD24
Employees Worked With
Eric Carlson
October 05, 2020
Great service and special thanks to Eric and thanks to Chris ( top mechanic ). Ill be back for my next service and if I have any more issues! Chris ( top mechanic ). Ill be back for my next service and if I have any more issues! More
by WILLIAM.SUNCOAST
Employees Worked With
Eric Carlson
September 28, 2020
This 5 star is mostly due to Roberta, in the service department. She made me fell better about the issue my truck had with , check engine light, due to a transmission repair that was made... She is t department. She made me fell better about the issue my truck had with , check engine light, due to a transmission repair that was made... She is truely an important asset to this company,,,,+++++ More
by PATTY29RED
Employees Worked With
Roberta Stuart
