McKenzie Buick GMC - Service Center

Outstanding customer service by Jeremy and the service technician. Fast, personable, friendly and knowledgeable. One can’t ask for more. Please recognize the effort by staff. I drive 25 miles because they technician. Fast, personable, friendly and knowledgeable. One can’t ask for more. Please recognize the effort by staff. I drive 25 miles because they do things right. More

Routine service call with one problem concerning the driver side mirror. They spent a good amount of time trying to diagnose the problem but couldn’t recreate the problem. Job well done. driver side mirror. They spent a good amount of time trying to diagnose the problem but couldn’t recreate the problem. Job well done. More

Excellent experience. In and out in a very reasonable time! Jeremy was very friendly and courteous. Vehicle needdd regular service and recall work. It was ready in just a short while. time! Jeremy was very friendly and courteous. Vehicle needdd regular service and recall work. It was ready in just a short while. More

Serci8e department was prompt, kept me informed and completed the job efficiently. I particularly liked getting updates as progress was made. Will likely return when it is time for a new car. completed the job efficiently. I particularly liked getting updates as progress was made. Will likely return when it is time for a new car. More

McKenzie Motor Co. is the worst Dealer I have ever done business with. You worked on my Denali and charged me a deductible. I didn't get out of the parking lot before the check engine light came back on business with. You worked on my Denali and charged me a deductible. I didn't get out of the parking lot before the check engine light came back on. I turned around and took it back to the service department, they told me it was a broken wire on the part they had replaced. They said they had to order the wire and they would call me when it came in. They also told me that there would be no extra charge for replacing the wire. After about a month I called to check to see if the part had come in. They told me it had not been ordered. They said they would order it and call when it came in. About a week later the part came in, they called me and installed the wire. When I picked my truck up, they told me there was no charge, but after about a month, they called me back and said there charging me a deductible. I told them there was not supposed to be any charges, but the charged me anyway. I paid the deductible, but as I told the service guy. It wasn't about the money. It's able taking advantage of a costumer and not doing the right thing. Have a wonderful day Ken Smith More

Great service by your staff. Always a pleasure doing business with your dealership. I would highly recommend it to anyone that I know who is looking to purchase a vehicle. business with your dealership. I would highly recommend it to anyone that I know who is looking to purchase a vehicle. More

Jeremy provided exceptional customer service. He was very friendly and professional. This dealership has gone out of their way more than once to provide outstanding service to us. friendly and professional. This dealership has gone out of their way more than once to provide outstanding service to us. More

My scheduled oil change and tire rotation were accomplished in a timely manner. The Service Representative indicated that I required new tires. Only one of four tires was in inventory, however, accomplished in a timely manner. The Service Representative indicated that I required new tires. Only one of four tires was in inventory, however, all four were available and installed and balanced the following day. I was somewhat surprised that there was a fee of $100 for balancing McKenzie provided tires. More

Great service Great job I had not been to McKenzie service department in a good many years and what is welcome with courtesy, and served in a well mannered honest amount of time. service department in a good many years and what is welcome with courtesy, and served in a well mannered honest amount of time. More

Recommend Chief to any customer looking to buy a vehicle. Very professional and knowledgeable. Very polite. Whatever you need just call Chief he is the Man to see! Very professional and knowledgeable. Very polite. Whatever you need just call Chief he is the Man to see! More