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McKenzie Buick GMC - Service Center

Milton, FL

3.9
213 Reviews

213 Reviews of McKenzie Buick GMC - Service Center

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February 06, 2020

So far, so good Every time we have had our vehicle serviced its been a good experience. I always make an appointment and they are expecting me. It never has taken l More

by TINSLEY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, McKenzie Motors Buick GMC

February 05, 2020

SCHEDULED MAINTEANCE I love working with Mrs. Stuart, she is always so helpful and friendly and always answers my unlimited "stupid" questions with a smile. Scheduling a d More

by EDEL.WINTERSTEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2020

Very pleasant to deal with. Gave me a good price and our salesman Tom treated with with courtesy. Great service too. Would definitely recommend to my friends! More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Tom Gameswell, Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! We hope to see you soon!

February 04, 2020

Excellent Service Roberta is great to work with. She makes you feel part of the family and really takes personal care of you and your vehicle. She is by far the best More

by MCCAFFREYMJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

January 30, 2020

SD Card Replacement Had the SD Card in for the navigation system replaced. This cleared not only the navigation system problem, but also problems for the Sirrius and driv More

by GLENNTM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
January 29, 2020

Terrible experience Work not completed in reasonable time and not happy with results or service. Was told two or three different stories. Never felt like it mattered to More

by largerick3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
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Jan 29, 2020 -

McKenzie Buick GMC responded

I am very familiar with this situation and how my team has handled it. Unfortunately there are circumstances beyond our control as a dealership that make it difficult for us to completely satisfy every customer and this is one of those situation. Although we had runners going back and forth to pick up the vehicle from this customer and parts were back ordered due to strike and one defect that had to be done at a GM approved Licensed Body Shop this took some time, we only had 1 full size truck to loan out and it was not available, thus the other vehicles the Acadia, Canyon were not large enough for the customer and were not comfortable enough. Also our General Manager Lloyd maintained continuous contact with updates and customer had his personal phone number to discuss status of this vehicle. Not a great situation for any of the parties involved but do not believe we could have done any better. This is the General Manager responding to this review, I have taken over as the General Manager as of the 1st of the year and I can honestly this team is living our Motto Leave no customer behind and in this case I honestly do not feel we have left this customer behind our team went above and beyond. We appreciate your taking the time to write a review and to rate us.

January 29, 2020

2017 Chevy Traverse I have used this dealership twice before this trade. I felt like I was back home. They did everts they could to make the deal work. More

by NANCE1946
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
January 28, 2020

Great folks! Friendly, efficient and professional! Work was thorough, and timely. Thank you for your service to our community! I highly recommend your service de More

by CCULTON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
January 28, 2020

Best experience ever!! They all worked hard to ensure I was happy with my experience with the new truck purchase and service on my old truck. More

by RSSW1968
Recommend Dealer
Yes
Employees Worked With
Mark Gilmore, Roberta Stuart
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January 27, 2020

Roberta was very courteous and prompt. Very quick service. I like the inspection report I received. I now have peace of mind traveling today. Great job! More

by MARTHA616365
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
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