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McKenzie Buick GMC - Service Center

Milton, FL

3.9
213 Reviews

213 Reviews of McKenzie Buick GMC - Service Center

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February 16, 2020

Great job. Shuttle service was timely and efficient. Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she pers More

by WTIMOTHYWEEKLEY
Recommend Dealer
Yes
Employees Worked With
Chris, Roberta Stuart
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Feb 18, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! We hope that you have a wonderful day!

February 15, 2020

Thanks Robert with an A at the end lol, Robert the new service manager and Larry. You guys made everything convenient for my first visit. Keep up the excellent professional customer service! More

by Ms. Rios
Recommend Dealer
Yes
Employees Worked With
Robert sales manager and Larry 5 ??, Roberta Stuart
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Feb 18, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, McKenzie Motors Buick GMC

February 15, 2020

Can see dealership has changed and not for the good. No attention to customer courtesy and attention to details.Will not continue to get service at the dealership. More

by VALPFARM
Recommend Dealer
No
Employees Worked With
Service rep in service
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Feb 15, 2020 -

McKenzie Buick GMC responded

We have changed and are consistently striving to get better, we have been operating under strength for a little over a month in service as we lost an advisor, since we have added a retired Air force officer, an honorably discharged Marine, and our New General Manager has come to us after a 23 year military career and operating one of the largest Buick GMC stores in the midwest. Sorry what you have seen apparently does not meet your expectations however we will take your review as a learning experience. However your comment changed not for the good, we would hope to prove you wrong here and would hope in the future we can show you how well this team operates. Thanks for your honest opinion and I sincerely hope we can change your opinion of our service department.

February 13, 2020

Great service friendly staff, pleasure to do business with. Had I known how well they treat their customers I would have been buying my family’s vehicles here for the last 30 years, this is my go to deal More

by PAULKWOODWORK
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 12, 2020

Great Service Service department, Roberta Stuart was very courteous and friendly (super nice person). Took a lot of time with our service issue. Also spoke and del More

by LMARTYG63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Wallace, Lloyd Hemenway, Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2020

Tire Repair Stopped by because we thought the tire pressure warning device was bad, turned out we had a nail in the tire. Thanks for the help. More

by FRANK.T.RUTLEDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!

February 11, 2020

Roberta in service is awesome felt like i was dropping car off with a family member. Will be back to get service always. Great job!!! More

by CARDINALS32JAY
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Motors Buick GMC. We sincerely value your business and look forward to your next visit!

February 08, 2020

Maintenance Service I had routine service done on my Canyon Denali. Roberta took excellent care of me and my vehicle was done in a timely manner. She is always courteous More

by firefox59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Report | Print
Feb 17, 2020 -

McKenzie Buick GMC responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon!

February 07, 2020

Roberta does a great job of taking care of her customers. She has from the beginning of our purchase of our 2016 GMC Sierra Denali diesel kept everything maintained to the utmost. More

by sford11
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
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Feb 17, 2020 -

McKenzie Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 07, 2020

Loyd is a fantastic general manager for McKenzie motors! He values his customers and took care of my situation. I also want to thank my salesman John, Service Mgr Ed and Mgr Jim. I will continue my relation More

by np87jp
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed and John also., Lloyd Hemenway
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Feb 17, 2020 -

McKenzie Buick GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Motors Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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