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McKenzie Buick GMC - Service Center
Milton, FL
213 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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213 Reviews of McKenzie Buick GMC - Service Center
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May 18, 2020
The man in charge of dealing with the customer has no people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and info people skills. He announced that the problem was a major one and they would have to keep the vehicle for a while only to call 2 hours latter and inform me that it was a “bent wire”. Lots of stress over nothing. More
by LAG4FSU
Verified CustomerEmployees Worked With
May 17, 2020
McKenzie’s has always been professional, informative and polite. They have gone above and beyond with service. Customer First. The dealership is kept clean and neat. polite. They have gone above and beyond with service. Customer First. The dealership is kept clean and neat. More
by JAMESBSMITH61
Employees Worked With
George-Service Dept. , Mark Gilmore, Roberta Stuart
May 16, 2020
Changed the oil in a timely manner. Very friendly dealership from sales to service. Took the vehicle in on time and the work was completed in a reasonable time. It it is also in a conven Very friendly dealership from sales to service. Took the vehicle in on time and the work was completed in a reasonable time. It it is also in a convenient location. More
by KIRKN60
Employees Worked With
Christina Hicks
May 13, 2020
Superb service. Adept attention to detail! Always a pleasure to work with, Goes above and beyond to work with me on delivery of car, I this type of service is why I return, A special thanks to Robe pleasure to work with, Goes above and beyond to work with me on delivery of car, I this type of service is why I return, A special thanks to Roberta. More
by BASMUS5532
Employees Worked With
Roberta Stuart
May 12, 2020
PROFESSIONAL SERVICE SERVICE DEPT. IS VERY ACCOMMODATING, COURTEOUS AND PROFESSIONAL. SERVICE MANAGER AND TECHS ARE FIRST CLASS. THEY WILL WORK WITH YOU TO GET ANY PROBLEM SERVICE DEPT. IS VERY ACCOMMODATING, COURTEOUS AND PROFESSIONAL. SERVICE MANAGER AND TECHS ARE FIRST CLASS. THEY WILL WORK WITH YOU TO GET ANY PROBLEM RESOLVED. More
by RESDESIGNER
Employees Worked With
Roberta Stuart
May 06, 2020
ROBERTA IS THE BEST! Every time I call she makes scheduling my appointment extremely easy, understanding the issues with my truck very simple and her customer service skills are phenomenal. scheduling my appointment extremely easy, understanding the issues with my truck very simple and her customer service skills are phenomenal. More
by AMYF06
Employees Worked With
Roberta Stuart
April 26, 2020
Couldn’t be happier with their service. Roberta’s is the most friendly service representative I have had the pleasure to deal with. Thank you for the great service experience. most friendly service representative I have had the pleasure to deal with. Thank you for the great service experience. More
by firearms58
Employees Worked With
Roberta Stuart
April 25, 2020
Consistently Great Service Called and got right in with a quick diagnosis the next morning and then given other options while my car was there. Service never tries to “sell” me Called and got right in with a quick diagnosis the next morning and then given other options while my car was there. Service never tries to “sell” me on other services but ensure I know what is going to keep my car running at its peak. Always, always, always great service and wonderful people. Special thank you to Roberta. More
by imddad
Employees Worked With
George, Roberta Stuart
April 23, 2020
Replace Loose Parts Hey... Came in because of a couple of items coming loose on vehicle (chrome piece on RR corner & rear spoiler coming up)... Service stated was u Hey... Came in because of a couple of items coming loose on vehicle (chrome piece on RR corner & rear spoiler coming up)... Service stated was under warrantee, so would just order new parts to "fix it right"... Took long time for parts to come in, but when finally here, came to dealership to get replaced... AFTER waiting for awhile, Service person came to me & stated was NOT under warrantee anymore (?!?) Had I known this would have probably made different decision(s)... BUT Service understood & helped "defray" the costs... BUT... We were also "in negotiations" about possible NEW Buick... In retrospect, since we DID settle to buy NEW Buick (trading in our Lacrosse for a new Envision)... should have NOT had this work completed (especially since was only thinking to REPAIR, but Service said FREE... soooooo... why not new??)... and definitely NOT paid almost $300 for something we will NOT get use of. Not complaining, just a little "disillusioned" over... for unnecessary cost !!! More
by UWFMILLER
Employees Worked With
Mark Ciano II, Roberta Stuart
