McKenzie Buick GMC

oil change;tire rotation Recently, workmanship has become careless at the service center, with each visit. We realize the service desk has limited control of the mechanic's w Recently, workmanship has become careless at the service center, with each visit. We realize the service desk has limited control of the mechanic's work, and expect each job to be completed accurately, just as the vehicle owner does. However, mechanic supervision/training/responsibility needs to be addressed. More

Great Experience After driving 1000 miles from Washing to DC to your dealership I was treated with first class service. An appointment was setup and the team was ready After driving 1000 miles from Washing to DC to your dealership I was treated with first class service. An appointment was setup and the team was ready for me. Preliminary paperwork was ready to sign. Even the time was with the finance department was painless. I was ready to receive my new truck in just over and hour. I want to thank Llyod and the team for making this a painless process. Hope to see you in another 3 to 4 years for another truck experience. More

A no-nonsense visit with sales, service and management. Everyone was and has been friendly and professional through three vehicle purchases. Would recommend to anyone. Everyone was and has been friendly and professional through three vehicle purchases. Would recommend to anyone. More

I purchased my first vehicle fro McKenzie Motors October 2018. During the time I was looking and trying to decide I was treated with upmost respect, I never had high pressure from the Associates at McKenzi 2018. During the time I was looking and trying to decide I was treated with upmost respect, I never had high pressure from the Associates at McKenzie. I have carried my vehicle back twice for oil change, tire rotation. Both times the staff was very professional and courteous. I have always waited in the comfortable waiting area. Yesterday while waiting Mrs. McKenzie stopped and introduced her self, and I really appreciated that. I highly recommend McKenzie Motor Co. I will be back to purchase my next vehicle. Thanks McKenzie Motors!!!! More

I am currently waiting on a response from General Motors to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service departmen to let me know what the next step in getting my issues resolved about my car. I have had it less than a year and it has been in the service department 7 times. Every time I go the service I get is wonderful and the people are great but unfortunately my car is not fixed. More

Poor service, understaffed We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealershi We have to call them for updates on repair status and are told they will call us but never do. We have now spent $7000 in 12 months at this dealership on repairs of a 2012 acadia with 120k miles. Torque converter, power steering hose, struts, injection cleaning engine mounts, rack and pinion steering, ac/line replacement and out latest trip $1000 fuel pump and other parts. We have had to call them multiple times to get status of repair asked to speak to the owner but always told she is not in. k. We even had french fries and trash left in our vehicle from a mechanic test drive. We are getting rid of this vehicle later this month and you can bet we won't be getting a GMC or anything from McKenzie motors. We have filled out multiple GM surveys and haven't heard from them so we are changing brands and dealerships. Roberta has tried her best, but she has no help and is often overwhelmed trying to keep. More

Very friendly folks. T.J. was awesome getting the deal done right to make my drive to Milton from Navarre worth the time and gas. T.J. was awesome getting the deal done right to make my drive to Milton from Navarre worth the time and gas. More

Everyone was helpful, knowledgeable, and wanted me to have the best car buying experience. I would definitely recommend Mckenzie Motors if you are thinking of buying! have the best car buying experience. I would definitely recommend Mckenzie Motors if you are thinking of buying! More

Good service and friendly. Car was delivered clean. Only feedback is warranty offers could have been presented before or during price negotiation as an option. feedback is warranty offers could have been presented before or during price negotiation as an option. More

Great job. Shuttle service was timely and efficient. Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she pers Ride from the dealership was with, Chris, who did a great job! Ride to the dealership was with my service writer, Roberta. Very impressed she personally made sure I had a ride back! More