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McKenney Salinas Honda

Gastonia, NC

4.5
503 Reviews

2830 E. Franklin Blvd.

Gastonia, NC

28056

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Showing 503 reviews

October 26, 2011

My wife and I purchased a 2011 Pilot and we did not have any hassle or aggressive sales pitch. We found the car we wanted and made an offer and with only a little tweaking of the price it was ours. The enti More

by gmorgan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Brown
October 23, 2011

We went in to look at cars to get an idea. We left buying a car. There was no pressure to buy a car. We were able to look at a few cars at our own pace without someone standing right over our shoulder the wh More

by Andy Welborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Reid, Marvin Reid
October 19, 2011

I have known David for about 30 years and knew that he worked for McKenney Salinas Honda in Gastonia NC. I was looking for a used truck and saw his ads on facebook and decided to give him a call and see More

by smileyboy49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jolly, Chris Pressley
October 15, 2011

Terrific customer service. Friendly, professional and very efficient. No gimmicks and very straightforward. Saved considerable amount of money versus other dealerships in the area. My easiest car buying More

by cdjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jasper Powe, Jasper Powe
Jun 03, 2014 -

McKenney Salinas Honda responded

Thank you for the kind words! We are glad to hear that your experience was easy. We hope you will come back and see us again very soon!

October 13, 2011

This dealership was very friendly and I had an overall great experience of my first time purchasing a car from a dealership. I want to thank David Jolly and Matthew Huffman for working with us to decide w More

by AdriantheSanger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Jolly; Matthew Huffman, Chris Pressley
Jun 03, 2014 -

McKenney Salinas Honda responded

We are so happy to hear that you had a great first buying experience. We hope it was very special. Your business is greatly valued and appreciated. We look forward to your next visit!

October 11, 2011

This was a great first experience for us. This was our first car purchase. McKenney Salinas Honda is a great place to find a great car. They made the process easy for us. We highly recommend McKenney Sali More

by tubby2250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Jarvis, Eddie Jarvis
Jun 03, 2014 -

McKenney Salinas Honda responded

We are excited for you to join our family as well! We are pleased to hear that you had a great buying experience. We look forward to your next visit!

October 09, 2011

My wife took her 2007 Accord in for a factory recall to install new computer code in the on board computer. They told her that you could not put the new program code into the car with the battery in the s More

by Sam and Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manger
Oct 28, 2011 -

McKenney Salinas Honda responded

Mr. Ergle, First off, please let us apologize for the experience you had here at McKenney Salinas Honda. It was in no way, shape or form in our interest to sell you any item that we truly believe you did not need. We also want to thank you for making us aware of your unsatisfactory service because it is with your feedback, the only way we can improve on providing and excellent product with excellent customer service. Before the recall was done to your wife’s vehicle, our Honda certified technician performed a multi-point inspection on the vehicle, that includes a battery test to check the level of power left in it. Upon testing, the battery indicated a low level of power left but our certified technician went ahead to proceed with the recall, connecting your Accord up to the computer and began the process of updating the vehicles computer board to complete the recall. The update from the computer to the vehicle could not be completed because the battery could not sustain enough power to keep the vehicle on during the update. The vehicle kept shutting off and the recall could not be completed. At this time, the certified technician offered to charge the battery enough to sustain power through the update or replace the battery in order to complete the recall to the vehicle’s computer board. Your service advisor, Bobby Dills, relayed this information to your wife, Sandra, offering to charge up the battery or replace the battery to complete the recall. At that time, your wife opted to replace the battery so we preceded to replace the battery and then complete the recall. After reading your review, our service manager, Gary Holder, was able to reach you by phone to discuss the situation and hopefully provide a resolution. He offered to refund your money for the battery and replace it with your old battery that we still had in our possession, but you declined the offer. Again, we are truly sorry if you feel the battery did not need to be replaced and our offer still stands to refund your money and replace it with your old battery. I do believe that this matter could have been prevented with better communication from our service advisor when relaying the information to your wife. Bobby is very aware of your concern and we have spoken with him on the matter and have provided him with training on how to better his communication skills with our customers. You are a valued customer here at McKenney Salinas Honda, and again we thank you for making us aware of your concerns. Please feel free to reach out to myself, Sal Salinas or Gary Holder at anytime to discuss the matter or any other concerns that you may have. We hope that you will give an opportunity in the future to make this matter up to you by providing excellent service and customer service from our sales and service departments. Sincerely, Lauren Salinas

October 06, 2011

This was my second purchase from McKenney-Salinas and my first time working with Marvin Reid. Our overall experience with the dealership and Marvin Reid was absolutely fantastic! Marvin has a very comfort More

by NissanPathfinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Reid, Marvin Reid
Jun 03, 2014 -

McKenney Salinas Honda responded

We are glad you enjoyed working with Mr. Reid here at McKenney Salinas Honda. We greatly appreciate your business and look forward to working with you again soon!

September 30, 2011

the dealership and sales agent and financial agent were wonderful...the owner came out and helped make this deal....highly recommend dealership and sales agent eddie jarvis More

by nonijag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
eddie jarvis, Sal Salinas, Eddie Jarvis
Jun 03, 2014 -

McKenney Salinas Honda responded

We are pleased to hear that you enjoyed working with our salesman Mr. Jarvis. We hope you will come back to McKenney Salinas Honda to visit us soon!

September 24, 2011

Hi, We were looking for CRV - SE Model and found the Hi, We were looking for CRV - SE Model and found the Mckenney Salinas Honda over internet. I have to say they were the best in price, professionali More

by roshin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Reid, Marvin Reid
Jun 03, 2014 -

McKenney Salinas Honda responded

We are glad you were able to find exactly what you wanted. We hope you are continuing to enjoy your purchase. We thank you for your business and look forward to your next visit!

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