McKenna Subaru

Great and painless experience purchasing a car. No fake personas trying to upsell you. Simple, fair pricing, and genuine people who simply want to make it as easy as possible for you. John Everett was exce personas trying to upsell you. Simple, fair pricing, and genuine people who simply want to make it as easy as possible for you. John Everett was excellent in getting the ball rolling and Brandon Dame put the finishing touches after I agreed to the purchase. Everyone involved was very accommodating and there was zero pressure to do anything unless you're absolutely comfortable. More dealerships should operate in this manner and people would have less anxiety purchasing cars. More

Recommend this dpealership. Good customer relations and they honor their deals. Purchase of my new Outback was very fair and easy. Shout-out for John Everett who was helpful in setting up a salesperson a they honor their deals. Purchase of my new Outback was very fair and easy. Shout-out for John Everett who was helpful in setting up a salesperson and follow up. I would recommend this dealership even to close family. I ordered a special configuration Outback and they more than honored the agreement when the vehicle was delivered to me. This was my 11th new vehicle purchase and likely the best experience of all of them. It is worth checking them out when searching for a new Subaru. More

Service Advisor Brayan Tobar has a passion for Subaru (Brayan has a Legacy like mine). Brayan is friendly/personable, gives helpful advice including how to potentially get better gas mileage, etc. Br (Brayan has a Legacy like mine). Brayan is friendly/personable, gives helpful advice including how to potentially get better gas mileage, etc. Brayan has a wonderful attitude and hope McKenna Subaru keeps this loyal employee and Subaru enthusiast. Great job! More

Called me 3 times per week about my husbands lease expiring when I’m not even a signer on the lease and I don’t know how they got my phone number. Cant drop off keys after 4 pm or unless you make an a expiring when I’m not even a signer on the lease and I don’t know how they got my phone number. Cant drop off keys after 4 pm or unless you make an appointment. Making an appointment is nearly impossible to do. Rude, stuck up, not interested in selling cars dealership. More

Why isn’t there a 0 rating here? There should be because these guys are a bunch of liars. I reserved a car from them (provided a drivers license, insurance and completed a credit application). They told me these guys are a bunch of liars. I reserved a car from them (provided a drivers license, insurance and completed a credit application). They told me they would notify me when the vehicle arrived. After waiting about a month, they told me that the vehicle was damaged during transit, can’t be sold and wouldn’t have another one available until December. I was already suspicious but I remained professional and thanked them for their transparency. Well, one of their associates accidentally slipped and told me that the vehicle I reserved was already sold. I confronted the guy that told me the xx information about the car being damaged and guess what....of course I never heard back from them. DONT BUY CARS from these people. Purchasing a vehicle is already a stressful situation, so there’s no need for this extra drama. More

We stopped by McKenna Subaru to check out the WRX since we had 1 month left on our VW lease from McKenna VW, which is right next door. Once we decided that we wanted to make a purchase, our salesman and hi we had 1 month left on our VW lease from McKenna VW, which is right next door. Once we decided that we wanted to make a purchase, our salesman and his manager promised they would take care of what was owed on the VW, and PROMISED that there would be no cost to us. We trusted their word - which was a mistake. Five months later, we received a bill for the VW lease payment. We called McKenna Subaru 3 times, we were promised each time that someone was going to look into it, and give us a call. We never got a call back. The only way we got a response was when we emailed the owner, along with upper management. Then, we were flooded w/calls. Nobody could seem to remember ever making a deal with us. One manager told us they never took the VW from us, which is a lie. Manager Kim was brutally rude, it felt as though we were under attack. Nobody cared, we never heard back from the owner. We are now having to pay the final VW bill - which is ridiculous, they REFUSED to make it right. This was our third and FINAL purchase from this poorly ran car dealership. I will no longer allow them to service my vehicle. Buyer Beware: Get any agreement from McKenna Subaru in writing! Or better yet, GO ANYWHERE ELSE! More

Wretched service. I pulled up in my $40k vehicle and was instantly treated like garbage the second I walked up. Either these guys must be slammed with sales, or they have zero sales training!.. I will neve instantly treated like garbage the second I walked up. Either these guys must be slammed with sales, or they have zero sales training!.. I will never be back ever, and I will tell everyone I know how awful McKenna is! More

Honest, friendly, not pushy sales team. This dealership is very honest, I was shopping for the car I really wanted, while 2 other Subaru dealer try to lure me in with ridicules "offers", but This dealership is very honest, I was shopping for the car I really wanted, while 2 other Subaru dealer try to lure me in with ridicules "offers", but this one is honest, straight to the point, friendly, and able to get to an agreement with me. Service department is friendly and helpful when I went in for new vehicle inspection after 1000 miles. More