McKenna BMW

McKenna bmw Nothing to do with people but more on contract like leasing a used car which has 4,000 miles and asking about returning car and tire tread when return Nothing to do with people but more on contract like leasing a used car which has 4,000 miles and asking about returning car and tire tread when returning I didn’t think its fair that i am responsible for the 4000 miles already used on tire wear and tear. More

Best car buying experience by far! I had a friend recommend Mckenna BMW to me because my lease was coming to an end and I was not disappointed. Enrique helped me pick out the right car I had a friend recommend Mckenna BMW to me because my lease was coming to an end and I was not disappointed. Enrique helped me pick out the right car in a matter of minutes. We test drove a 530e, negotiated a price and that was that! The car was detailed and gassed and I sat down with Tony the product specialist to help me go over the features! Thank you to Mckenna BMW!! More

Wash + Encore! I brought in my x5 for a wash and sat down with Tony for the encore appointment! I have had my new bmw for about 3 weeks and I figured its time to get I brought in my x5 for a wash and sat down with Tony for the encore appointment! I have had my new bmw for about 3 weeks and I figured its time to get my questions answered with a tech. I had written down a lengthy list with all my questions and Tony was extremely kind and patience!! I was pleased with the encore appointment. More

Services Excellent Excellent in tracking my car performance status remotely. Dealer notified me by email to bring in my BMW x3 for service. Great experience on self-serv Excellent in tracking my car performance status remotely. Dealer notified me by email to bring in my BMW x3 for service. Great experience on self-serve appointment by email reminder. Since I had an appointment arranged prior; I/we felt the waiting to be served for checking in was too long, it could have been a shorter time. I was pleased with Service Advisor Maria Flores, knowledgeable and friendly, everything went quickly from there and to obtained the loaner car. This is actually my wife's car, she was pleased with thorough "Standard Scope" check-up that was performed on the vehicle, and services detailed was reported in writing upon pickup. Overall rating of this service center is FIVE STARs. More

Noah and Dominic were excellent in providing great service My wife talked to Noah over the phone and did his homework and gave her the quote for new car. He asked Dominic to go with us for test drive. We te My wife talked to Noah over the phone and did his homework and gave her the quote for new car. He asked Dominic to go with us for test drive. We tested two cars. More

Great buying experience I was very pleased with my car leasing experience. I found McKenna’s pricing to be very competitive and customer service to be very high. I was very pleased with my car leasing experience. I found McKenna’s pricing to be very competitive and customer service to be very high. More

Best service advisor I’ve been with Bmw for about 5 years now and I’ve never had a service advisor like charlie Kim. Always on top of everything, connecting and advice is I’ve been with Bmw for about 5 years now and I’ve never had a service advisor like charlie Kim. Always on top of everything, connecting and advice is always there. I never take my car to anyone else. More

Great service, got me in and out quickly. Didn’t have to wait too long after dropping my car off. Was provided updates by Daniel and was told when the car was done, Didn’t have to wait too long after dropping my car off. Was provided updates by Daniel and was told when the car was done, More

Top Professional Honestly and professional. Clear understanding of the intracies of the cars and professional handling of matters. As a result, trust is establish Honestly and professional. Clear understanding of the intracies of the cars and professional handling of matters. As a result, trust is established and I have been coming time and time again to Mr. Daniel Saldana and McKenna of Norwalk. More

Delay to sign in but overall ok When I arrived at 9:05 for a 9:00AM appt., no service personnel were in the service room so there were about 6 cars waiting to be checked in. It wasn' When I arrived at 9:05 for a 9:00AM appt., no service personnel were in the service room so there were about 6 cars waiting to be checked in. It wasn't until 9:15 that the first service intake person showed up and by 9:22 several others came over from the cafeteria area. Why were all the service intake personnel on break at the same time? Consider staggering breaks or don't schedule appts. during employee breaks to eliminate unnecessary wait times for the people who pay your bills. For the actual service on my X3, that was done satisfactorily and the work was completed by about 3PM. More