McKenna BMW

Back in Nov of 2010 BMW repurchased my Z4M due to some leaking issues. I told myself I wouldn't replace it with anything immediately so I didn't think about buying a car. Fast forward to Feb of this ye leaking issues. I told myself I wouldn't replace it with anything immediately so I didn't think about buying a car. Fast forward to Feb of this year I started getting restless, I wanted another toy. So I decided to give a call to my good ol' buddy Paul Bailey at McKenna BMW. I've ordered both of my prevrious BMWs, each time requiring me to go to the dealership, sign paperwork, and haggle price. That doesn't work too well for me since I have a crazy schedule. So Paul made this extremely easy for me by asking me three questions. What do you want? When do you want it? What's your fax number? Simple, right? After I gave him my specifications, the waiting began. I need to add that I am a very impatient person. I think I called Paul almost daily asking for status updates and every time I called him he was more than happy to help, how refreshing. So after a two month wait it finally arrives. The car came in on a Wednesday, rather inconvenient but even that won't keep me from picking her up. Paul calls me and says, "Hey, it's here when do you want to come pick it up?" Of course I reply that I want to pick it up today. What I didn't know that it was his day off. He came in on his day off just to deliver my car, what a guy!! Easily the best car buying experience I have ever had! If your're buying a BMW go to Paul Bailey at McKenna, he will take care of you! More

Car shopping is never fun, but I am giving McKenna BMW 5 stars because they made the process as easy as possible. Our sales person and finance guy were both very nice. They were straight forward with us and stars because they made the process as easy as possible. Our sales person and finance guy were both very nice. They were straight forward with us and because we told them exactly what we wanted they didn't try to add a million different options to what we had planned. I definitely recommend this place and I also recommend emailing them in order to get a better deal! More

Juan Carlos was so good to us. This car was for my 16 Juan Carlos was so good to us. This car was for my 16 year old daughter and he spent the time walking her thru all the features of her car. Juan Juan Carlos was so good to us. This car was for my 16 year old daughter and he spent the time walking her thru all the features of her car. Juan also was very staright forward and we had no surprises with the car on price etc etc.. A very great expereince! More

Great experience.....Juan Carlos is the best! No one could even come close to the deal they offered me and I talked to every dealership. Customer service is great and the deal was so easy to do. I wou could even come close to the deal they offered me and I talked to every dealership. Customer service is great and the deal was so easy to do. I would recommend Juan Carlos and mckenna to anyone. More

I had a pretty frustrating experience visiting this dealer with cash on-hand ready to buy a certified pre-owned 528i. I test drove a beautiful car that had everything I wanted, including GPS (which is dealer with cash on-hand ready to buy a certified pre-owned 528i. I test drove a beautiful car that had everything I wanted, including GPS (which is a must for me). When I sat in the car, I asked the dealer why I did not see "Navigation" on the screen, and he said it's because the DVD is not in. OK, fine, I drove the car, loved it, and after a little back and forth, I was able to get a decent price. I have to say though that unlike other dealers I had visited, Adam would not negotiate the price with me, until *after* he got all my information, including social security, income, address, family information. That already gave me a bad impression of the place, but I wanted the car, so I stuck through it. I went to sign the paperwork with the finance folks. I was ready to put down $22K and finance the rest, but apparently, this particular dealership has a policy where they can only accept $5K on credit card, 5K on check, and the rest would have to be a cashier's check. Banks being closed (it was now 6:00pm on a Saturday), I had no choice but to finance the rest and put down $5K/$5K. The finance guy did not give me the time of day, rushing me through the process to get me out the door fast. I even commented to him that he made me nervous, and he didn't seem to care. I seemed like just a faceless customer to him, and quick sign these 100 documents, and don't ask me questions (although he did answer any questions I did have). In any case, the deal was done, I paid up, even though the customer experience wasn't there, or I should say despite of it, I had my new car. I reminded Adam to put the GPS DVD in 3 times before and after I signed all the paperwork. I go to get my keys, and Adam tells me the he made a mistake, the car did NOT have a GPS. The whole day was a waste!! I left very disappointed, all because the people working at McKenna try to rush rush rush, and don't give customers the time of day. My advice to them, slow down, and take the time to connect with your customers, in an honest, non-cheesy fashion. The whole time I was making the deal, I was wishing that car was at another dealership, where I had really connected with their sales guy who was very honest. In any case, thank you dealerrater, I am visiting a 4.9 rated dealer today (Steve Thomas BMW), who already on the phone were amazing, and have the car I want. Edit: I just bought my car at Steve Thomas BMW, you should read my review of the experience. That's what a car buying experience should be like! They even took a check for over 22K no problem at all ( I have a very high credit rating ). More

Noah, Ashton, Sean, Calvin and Jose were extremely helpful and easy to work with. We walked out with two BMW's that we are really, really happy and excited about. We have already recommended them to helpful and easy to work with. We walked out with two BMW's that we are really, really happy and excited about. We have already recommended them to all our friends and family. We look forward to working with them again in the future. More

I hate this dealer. Like all other dealers, they are friendly and super nice when you are there shopping for a new car. The moment the deal is done they con you out of every thing they possible can. Thi friendly and super nice when you are there shopping for a new car. The moment the deal is done they con you out of every thing they possible can. This dealer fails to explain how their extended warranty works and what the benefit is to the customer. Considering all of the recent negative publicity that BMW has had regarding the machanical issues with very expensive BMW's you would think that they would do everything possible to keep the current "happy" BMW customers happy. They are from from this. Jacques Riley, Service Representative at Mckenna BMW is rude and disrespectful to the customers. Mr. Riley, we (the customers) are not stupid people. We are hard-working educated people who would like to get our money's worth when we ask for service. Shame on you. More

Terry friendliness is awesome. He take care of everything from the time we call or when we take the car in. He is very knowledgeable in diagnosing the problem and very caring about our concern we appreciate from the time we call or when we take the car in. He is very knowledgeable in diagnosing the problem and very caring about our concern we appreciate him. We are satisfied with the service and quality More

EVEN THOUGH NOT ALL PEOPLE WERE HELPFUL GINA WAS GREAT. THANKS GINA FOR MAKING SURE I WALKED AWAY HAPPY. SEE YOU IN A LIL WHILE WHEN I PICK UP MY NEXT CAR; MY FIANCE KEEPS TRYING TO TAKE MY 335D, SO YOU WI THANKS GINA FOR MAKING SURE I WALKED AWAY HAPPY. SEE YOU IN A LIL WHILE WHEN I PICK UP MY NEXT CAR; MY FIANCE KEEPS TRYING TO TAKE MY 335D, SO YOU WILL PROBABLY BE SEEING ME SOONER THAN YOU THINK. More

What a pleasure! I originally planned to get the Infiniti M56 but had very negative experiences at 4 different dealerships. I decided to check out the new BMW 550i. A business associate recommende Infiniti M56 but had very negative experiences at 4 different dealerships. I decided to check out the new BMW 550i. A business associate recommended McKenna to me because he knew the sales manager. When I got there I was taken to their huge parking structure to browse the different colors and features of the 550i's in stock. After my wife and I drove it, we got a great deal from the salesperson, Noah, and his manager on a lease. Ashton is their tech guru who showed us the basics of iDrive in terms we could understand. We drove home in our new BMW. Total time spent from start to finish was less than 2 hours. What a refreshing change from other dealers! More