McKenna BMW

I purchased my 2013 528i from McKenna. I have never bought a car or been to their dealership previously. Started by doing background research and figured out the features I wanted and got a sense for bought a car or been to their dealership previously. Started by doing background research and figured out the features I wanted and got a sense for a fair price. My basic decision rule was to pay close to invoice, minus any manufacturer incentives. The first two dealers I spoke with in South Orange County agreed to this. The problem was that they did not have the car with the exact specifications I was looking for. So I did a search of all LA Area BMW dealerships and was instantly impressed with the range, colors, packages and options McKenna had. On the second page of their web listings, I found exactly what I was looking for: Jet Black exterior with Cinnamon Brown Leather and loaded. Since this was a very rare combination, I immediately called the dealership and asked for one of their Internet sales staff and was connected with Joshua. Told him what I wanted. Told him my price rule and within a couple of minutes he got approvals and we had a deal. I arrange to pick up the car next morning after my kid's soccer game. I arrived at the dealership, which was about 1/2 hour north of where I live, and met with Phillip Nguyen, a second sales team member. Over the next 45 minutes, we completed paperwork. Easy. Efficient. No haggling. No one tried to up-sell me anything. Phillip was fantastic. When the paperwork, including financials and insurance verification, was done he spent nearly a full hour with me going through the car's functionalities. The 528 iDrive system (the brain of the secondary functions) is more like a late model small aircraft console consisting of multiple nested menus and controls. Without Phillip’s explanation and testing, I may not have been able to understand and use some of the important features. As follow up, Phillip called me twice in 3 days and asked if I had any questions and also reminded me to register with BMW Assist. We also arranged a follow up demo to answer my final questions like linking in the car with my garage door opener and getting the free XM Satellite contract. As a follow up, I sent an email to John Hall, who is the general manager at McKenna. Told him about my experience and noted how pleased I was with the transaction. I did come across a minor issue related to extended warrantee and extended servicing, which I am purchasing. I pointed this out to John and within a half hour there was a note from Danny McKenna (owner) who asked the team to immediately correct the issue. They did. I have to be honest, I love the car. Love everything about it. But the reason I am writing this review is because the ownership experienced was so materially enhanced by the remarkable transaction and follow up servicing and attention that I felt obligated to write this review. Not only am I looking to buy my wife's next car from them (McKenna multiple brands), but in all likelihood, I will drive my car to McKenna for servicing (which thanks to the extended servicing and warrantee I purchased is free for the next 7 years). Whatever you decide to buy, good luck. But if my experience was anything close to typical, I strongly recommend you consider this dealership. More

Everyone, please be very becareful about this place. They are unethical, liars, and cheaters. They will try every tricks under the sun to cheat you. The salesperson I was working with is named Tim O'Br They are unethical, liars, and cheaters. They will try every tricks under the sun to cheat you. The salesperson I was working with is named Tim O'Brian. He gave me false informaton, padded the cost, and in general, try to confuse you. And its not just Tim, it seems like this attiude is shared by the sales & finance managers at McKenna. SAVE your TIME, and more importantly your MONEY, and stay away from this place. But if you do come here, just be really careful on the numbers. They will say one thing, and then to try slip something else into the contract. By the way, with specials from BMW during this holiday months. They will try to STEAL the BMW credit from you. Very, very, unethical place. More

I saw a vehicle advertised in the auto trader. Agreed to make purchase, manager would not accept personal check as deposit or payment. Would not allow me the complete the deal unless had paid with a cashie make purchase, manager would not accept personal check as deposit or payment. Would not allow me the complete the deal unless had paid with a cashiers's check on a Sunday. It was obvious that the manager was either holding the car for someone else and gave me every excuse in the book so that I could not buy the car. The salesman, Martin Truillo was great. What they didn't know was that I was bringing my wife back on her Birthday (8/9/12) to purchase a new BMW. I would never set foot in the dealership again. More

I came to this dealership on memorial day weekend looking to lease a 2012 X5 35d SUV. This would be my 4th BMW lease. I worked with Walter Chacon. After agreeing on a final price, and indicated that I will b to lease a 2012 X5 35d SUV. This would be my 4th BMW lease. I worked with Walter Chacon. After agreeing on a final price, and indicated that I will be paying all inception fees (first payment, acquisition fee, reg, ttl, etc), they still tried to stuff a bloated BMWFS acquisition fee ($925 instead of $725) in two places, capitalized cost and inception fee). Also they lied about not able to use currently published lending rate for X5 35d, instead, need to use a higher one because I'm putting down deposit to lower the rate. And of course when I mentioned their ad about $2500 off on memorial day weekend, they said, that's on selected cars only (which are? on a secret list?). Long story short, after agreeing on the sale price, they still tries to sneak in ~$1400 margin into the transaction. I could stay there and grind until they stop playing dumb on these childish tricks, but I simply cannot support this level of unethical business practice. Walked away and got a better and straight-up deal on the same car else where. Bottom Line: Stay away! Even savvy, experienced customer cannot get a straight deal here. More

I just bought an Alpine White 528i BMW car on Sunday @ McKenna  & I can't tell you how impressed I was with the service I received from Noah Schmerling & his assistant Dominique! The purchase was painless McKenna  & I can't tell you how impressed I was with the service I received from Noah Schmerling & his assistant Dominique! The purchase was painless & no dancing & prancing around with numbers!!!! My husband and I told Noah what we exactly want & he took us to our dream car, drove it around the block & was very knowledgeable about the car compared to the experience we received at New Century BMW! ( horrible service there & played too many games)  We came back to his office &  as I was preparing myself for lengthy conversation on sales numbers, Noah went straight to business &  he came up with a number that was within our range in a matter of minutes! wow... That was truly impressive to me & he wasted no time with my husband & I!!! The whole process was such a wonderful experience & I would recommend Noah & Dominque from Mc Kenna over any other dealerships!!!! They are super amazing!!! & I love my new car & kuddos to my new BMW friends Noah Schmerling & Dominique @ McKenna! More

My wife and I had an outstanding experience purchasing our new 328i coupe from Noah Schmerling in November 2011. Noah worked with us over the phone and through email. When we arrived the car we wanted w our new 328i coupe from Noah Schmerling in November 2011. Noah worked with us over the phone and through email. When we arrived the car we wanted was ready and at the price we worked out. Couldn’t have been smoother. I have been back to the dealership a couple times and always treated like a most valued customer by Noah, Dominic Torres and everyone at McKenna. More

If you want to buy a BMW, this is the place to go. Be sure to ask for Noah in sales. He's awesome, super patient, offers the best price and finance terms. He'll show you any car, explain the different sure to ask for Noah in sales. He's awesome, super patient, offers the best price and finance terms. He'll show you any car, explain the different options and features and can schuedule a test drive with no problem. The best thing about this dealership and Noah is that you don't feel the sales pressure like many other dealerships. I also wanted to give a nod to Noah assistant (Dominic) and the finance manager (Sean), they are really patient and friendly also. Overall rating a 10 out of 10, I would totally recommend this McKenna BMW. More

friendly sales person with great service. provide different option of finance and good inventories to choose from. The after service and follow up were excellent. different option of finance and good inventories to choose from. The after service and follow up were excellent. More

Transaction is fast, straight and easy, with Noah Schmerling in particular. No going arounds and dramas unlike other dealerships I went to. Most importantly, I got a car with more of the options than Schmerling in particular. No going arounds and dramas unlike other dealerships I went to. Most importantly, I got a car with more of the options than I am expecting at a very reasonable cost. More

I am actually immensely impressed with McKenna BMW, I had an exceptional experience with Chris here. I cannot stress enough why there is so much of a difference between going here -over- pretty much any othe an exceptional experience with Chris here. I cannot stress enough why there is so much of a difference between going here -over- pretty much any other dealership out there... More