McKenna BMW

I have bought a CPO BMW 2011 328I back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix, lets move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership, they got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman Richard was able to identify there was actually a noise from the suspension. McKenna kept the car for more then a weeks without any follow ups with me, I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less then five months with my car. All McKenna had to say is we cannot do anything about getting you into another car, we are sorry you are having problems; there is nothing we can do for you. I have been talking to Alexander Buchta Executive Consumer Care from BMW of North America and all he has to say is keep the car if we can find the noise before your 50k the warranty will fix it, but if not you are liable for the cost of repairs. More

Awesome Experience This was the second time I used this dealership. They are great and really work with you to get you the best price. Very professional and friendly ser This was the second time I used this dealership. They are great and really work with you to get you the best price. Very professional and friendly service. More

After searching for the vehicle I was looking for and finding it at McKenna BMW, I emailed Noah to get a pricing quote. Within 5 minutes I not only had an email response, but a phone call to answer my qu finding it at McKenna BMW, I emailed Noah to get a pricing quote. Within 5 minutes I not only had an email response, but a phone call to answer my questions. Generally speaking when you get a phone call you can't wait to get off the phone with a pushy salesperson, this was not that case with Noah. He was very respectful, courteous, and offered to make my experience with him and McKenna BMW a pleasant and quick experience. I drove over to the dealership and he already had the vehicle ready for me to see and drive. We then proceeding to pricing, it was straight forward and not the "typical" car buying experience. Because the vehicle was for my wife, I wanted her to see it the following day, rather than push me to purchase that day, we came up with a solution to make it work. Ultimately, we purchased the vehicle, and I must say, it has been the best car buying experience. I expected nothing less from a BMW dealership, but this was stellar. I was in an out of the dealership and was treating with respect the entire time. A big thank you to Noah and his team for making it smooth and seamless. More

Long story short... the experience was awesome. I contacted Noah about a 2006 Acura TSX. He emailed me back right away but I was unable to get back to him as quick as I wished but he wasn't pushy at contacted Noah about a 2006 Acura TSX. He emailed me back right away but I was unable to get back to him as quick as I wished but he wasn't pushy at all when trying to get in contact with me. I finally had time to make an appointment so I went to see the car. The internet price was 2000 dollars less than the sticker price and although the car was 7 years old... it looked almost brand new!! It drove very smooth as well. Dominique took me on the test drive and he was super cool and answered all my questions. Highly recommend him. After all my info was taken down, Noah Schmerling came over to talk price. The price was already a good price but I asked him to lower it and he did, I asked for 100 bucks off (which was my price going in), he shook my hand and it was done. No hassling or anything. Hassle free car buying..at it's best! I highly recommend Noah and Dominique. They know how to make buying a car simple and hassle free! More

Very good experience; great service both did an excellent job! We got exactly what we wanted, thanks!!! I recommend this dealership to anyone looking for great service and great cars! job! We got exactly what we wanted, thanks!!! I recommend this dealership to anyone looking for great service and great cars! More

Our sales representative Noah was very friendly. Me and my wife are very pleased with our experience today. The friendliness, honesty and clarity about all the details indicates a culture of excellence at my wife are very pleased with our experience today. The friendliness, honesty and clarity about all the details indicates a culture of excellence at this dealership. Thank you guys!! More

I have purchased two vehicles from McKenna BMW in Norwalk, CA and I have two great expereinces throughout the process. Recently, I bought a vehicle and I found Noah Schmerling to be professional, kn Norwalk, CA and I have two great expereinces throughout the process. Recently, I bought a vehicle and I found Noah Schmerling to be professional, knowledgeable, and pleasant throughout. In addition, Dominic was professional and thorough. I would go back in a heart beat to buy or lease a vehicle. I bought a 2013, 328, and we just love the vehicle. There is nothing that we don't like about the vehicle. More

BUYERS BEWARE!!!! Mckenna ripped me off for $9,000. I bought a "certified" vehicle that had been involved in a collision. Dealership did not return any of my phone calls. They finally contacted me on.... bought a "certified" vehicle that had been involved in a collision. Dealership did not return any of my phone calls. They finally contacted me on....yes, Christmas Eve! Claiming no knowledge! No Shame! More

Everyone was very professional, informed and accommodating. They found the vehicle we wanted and we felt we received great value. We used the USAA car buying service and that is how we were dir accommodating. They found the vehicle we wanted and we felt we received great value. We used the USAA car buying service and that is how we were directed to this dealership. More

Best dealership experience! Purchased an amazing 2013 X1! Worked with Julie Bagdonas, who was amazing. She was extremely helpful and kind. She got us an unbelievable deal that no one else could come close to Worked with Julie Bagdonas, who was amazing. She was extremely helpful and kind. She got us an unbelievable deal that no one else could come close to with no hassle and no nonsense. The dealership itself is extreme nice and clean. Huge selection and very welcoming. The overall experience was enjoyable and couldn't of gone better. Would highly recommend this dealership to anyone! More