McGrath Volvo Cars of Fort Myers - Service Center

Excllent I have a leased Volvo 2019 S-60 and often required assistance on how to properly operate the vehicle, especially modern day ad-dons, Bluetooth, naviga I have a leased Volvo 2019 S-60 and often required assistance on how to properly operate the vehicle, especially modern day ad-dons, Bluetooth, navigator, Volvo on call, etc. Will Robinson has been especially helpful in teaching me how to use the electronics, even coming to my house to activate the garage door remote on the rear view mirror. We couldn't accomplish the task with the hand held remote. John Bodmann with whom I went through for the leasing of the car was very helpful and understanding in my requirements and concerns for my situation at the time. He also supplied me with excellent information for car insurance, taking care of registration and many more small but important requirements. I have known and appreciated the expertise, patience, knowledge and professionalism displayed by Jacquie Pfeiffer. Our relationship goes back to 1996 and 3 Volvo dealerships. We have purchased new a 1992 Volvo 960, 2002 T-5 Station Wagon, then leased a 1917 S-60 and now leasing a 2019 S-60. It has always been a pleasure visiting and requiring her assistance for the service of our vehicles. I feel that she could easily fit into the role of a Volvo Master Mechanic. She is one of a kind. More

Cody was great 5 stars 👍👌 Cody was great 5 stars 👌 also de service nice coffee hehe I really recommend the dealer and also Cody was a really nice guy that help me Cody was great 5 stars 👌 also de service nice coffee hehe I really recommend the dealer and also Cody was a really nice guy that help me More

Service Department is Great!! The service department of McGrath Volvo of Fort Myers is outstanding. One particular service representative, Jackie Pfeiffer, is outstanding. I have The service department of McGrath Volvo of Fort Myers is outstanding. One particular service representative, Jackie Pfeiffer, is outstanding. I have been going there for over 5 years and they always take care of me. Being a woman is really hard when dealing with service departments but not here. I wouldn't change anything about this department -- great customer service. More

always there when you need the help I have been driving Volvo for 18 years, best car ever. The service department is always available and they go out their way to be helpful. Jacki I have been driving Volvo for 18 years, best car ever. The service department is always available and they go out their way to be helpful. Jackie is superb, her field of knowledge is great and she knows how to get things done. Will buy another when this one is ready for a trade. More

Excellent Customer Service-Trustworthy I purchased a used car from this dealership in 2018. Thank God the finance manager suggested that I purchase the extended warranty. A few months ago I purchased a used car from this dealership in 2018. Thank God the finance manager suggested that I purchase the extended warranty. A few months ago I started having issues with the oil consumption of the car. I took it to the Audi dealership in ft Myers (car is an Audi). After several service visits and a few hundred dollars later, the car was still giving me issues. The Audi dealership recommended additional test to figure out what the problem was. I told them that I had a warranty on the car and I wanted them to work with the warranty as this was becoming extremely expensive. At that point they told me I had to take it back to the dealer I purchased the car from. They didn’t want to deal with anything other than my money. When I spoke to George in Service and explained what was going on, he took immediate action and started to work with the warranty company and his mechanics to get to the bottom of my issue. It’s been almost 2 months and they have allowed me to use a loaner during the entire nightmare. As we are finalizing this horror show, they had to go to Audi so they can repair the car because it is a problem with the pistons. Audi refused to allow me to use a loaner; they wanted to charge over $1,200 above what the warranty was paying on the claim. George spoke to his management, the warranty center and he called other Audi dealerships to ensure that I did not have to pay out of pocket.. It was only when George told them that he was going to take the car and resolve with another dealer that they agreed to fix the car at the agreed warranty claim payment. George never gave up. He had to field numerous angry calls from me as I have been extremely worried about this. I am sure he had uncomfortable conversations as well with the Audifolks, the warranty center and maybe even some of his own team members. But he was always a gentleman, never losing his patience with me and I know always going o er and above to help me ge this issue solved. I truly feel that George and this Volvo dealership truly care about customers and don’t just see dollar signs. While I am not sure when my next car purchase will be, I know it will be here because they care and they stepped up when Audi was just money hungry. Thank you George and thank you McGrath for having a conscience and putting the consumers always as first priority More

Excellent Service Professional Jacquie Pfeiffer of Volvo Ft. Myers continues to amaze with her excellent customer service. Everyone is welcomed with a genuine smile and and we are f Jacquie Pfeiffer of Volvo Ft. Myers continues to amaze with her excellent customer service. Everyone is welcomed with a genuine smile and and we are fortunate to have a Service Advisor with her depth of knowledge of all things Volvo. She is also an adept translator of “my car is making this noise” into intelligible customer requests for her Service Technicians. She returns calls promptly and courteously, and keeps you up to date on your car if you are waiting for it. She treats her co-workers with the same respect she does customers. No matter how busy things are, she has a smile. She is truly an important asset to her dealership. More