McGrath Volvo Cars Barrington

I recently purchased a vehicle from McGrath Volvo Cars Barrington, and unfortunately, my experience was far below expectations, especially for what I assumed would be a higher-standard, premium dealership Barrington, and unfortunately, my experience was far below expectations, especially for what I assumed would be a higher-standard, premium dealership. The most concerning part of my experience was the lack of transparency and clarity around financing. I was enrolled in a third-party payment service during the process without a clear explanation of how it worked. Key details were not properly disclosed including the fact that it was a third-party service and not at all a part of Volvo Financial. I was also told by Pritesh, finance manager, that this setup would help reduce the term of my loan, which turned out to be misleading. Instead, it introduced additional fees and unnecessary complexity. More concerning, this third-party service failed to properly process my payment on time, which has now put me at risk of late fees with my lender. What was presented as a benefit has instead created financial risk, confusion, and significant time spent trying to resolve the issue on my own. When I reached out for assistance and asking some basic questions Pritesh didn't even bother responding to my email, but rather passed me along to the third-party customer service without even letting me know he was going to do that. Overall, very unprofessional. The vehicle delivery experience was also disappointing. There was no walkthrough of the car’s features. No explanation of basics like windshield wipers, driver assistance settings (Co-Pilot), or even guidance on setting up the Volvo app. In previous dealership experiences, this has always been a standard courtesy. Additionally, the condition of the vehicle did not meet expectations: The car was not properly cleaned, and I noticed interior stains the same day when arriving home. There were missing parts that were not disclosed at the time of purchase. I was told the tires were at ~50%, but a recent inspection showed closer to ~35% and that that same inspection identified additional issues that were not disclosed. Throughout the process, I was reassured that the vehicle had been inspected by certified Volvo technicians. Given the number of issues later identified, this raises concerns about how thorough that inspection actually was and the way that the technicians work. As this was my first premium car purchase, I expected a higher standard in both the vehicle and the overall experience. Unfortunately, that was not the case. Overall, this process created unnecessary stress, financial risk, and extra work on my end. I would strongly encourage others to carefully review all terms, and independently verify all information before proceeding. Though, if you can avoid this dealership at all, I would recommend that more. More

Would I buy my seventh Volvo from Franz Mausser if I didn't trust him and value his knowledge and expertise on their cars? Franz is top notch, along with their service department. didn't trust him and value his knowledge and expertise on their cars? Franz is top notch, along with their service department. More

McGrath Volvo renewed my belief that the car buying experience can be great. All the staff I interacted with were professional, knowledgeable and at no time did i feel pressured. Julio Z was fantastic experience can be great. All the staff I interacted with were professional, knowledgeable and at no time did i feel pressured. Julio Z was fantastic to work with, he took the time to explain the details of the vehicle I purchased, and made sure I felt comfortable with all aspects, especially the tech part. Din in finance walked me through each aspect, and explained things very well when I had a question. I look forward to many years with my new Volvo! Thanks McGrath More

I had a nice smooth easy experience at this dealership! Friendly staff and clean building. Friendly staff and clean building. More

Volvo car inventory was varied and large amount to choose from but the main reason I went to McGrath was Franz Mausser who I previously made a Volvo purchase. Once again, working with Franz the process was from but the main reason I went to McGrath was Franz Mausser who I previously made a Volvo purchase. Once again, working with Franz the process was smooth and I confidently was able to make the preferred purchase in a timely manner. I highly recommend contacting Franz Mausser at McGrath Volvo Cars of Barrington when you're ready or even thinking about making a change what you're driving! More

I had an incredible experience at this dealership! From the moment I walked in, everyone was incredibly helpful and made the process of getting me into an amazing Volvo that I absolutely love! Franz, From the moment I walked in, everyone was incredibly helpful and made the process of getting me into an amazing Volvo that I absolutely love! Franz, our knowledgeable salesperson, took the time to teach us about the vehicle and made our experience truly memorable. Pritesh, the finance manager, provided us with excellent information and ensured that we left the dealership in a timely manner. The entire team went above and beyond to make me and my family happy, and I would definitely recommend this dealership to anyone looking for a great car purchase. More

I had a very disappointing experience at this Volvo dealership, specifically working with Mark K. From the moment I walked in, it felt like the only priority was getting as much money out of me as poss dealership, specifically working with Mark K. From the moment I walked in, it felt like the only priority was getting as much money out of me as possible. They repeatedly tried to upsell me on unnecessary repairs that I did not come in for, and every conversation somehow turned into a push to buy a brand-new car. Instead of addressing my concerns honestly, it felt like they were looking for ways to pad the bill. On top of that, the staff came across as rude and dismissive when I questioned the recommended services. Customer service clearly isn’t a priority here. If you value honesty and transparency when servicing your vehicle, I strongly recommend going somewhere else. Be careful bringing your car here unless you’re prepared to be pressured into repairs and sales you probably don’t need. More

We had a very pleasurable experience purchasing our car from McGrath Volvo in Barrington. Franz and Pritesh were extremely helpful and made us feel comfortable. They are very knowledgable and were able t from McGrath Volvo in Barrington. Franz and Pritesh were extremely helpful and made us feel comfortable. They are very knowledgable and were able to answer all our questions. We got a great deal and when we need to purchase our next car, we will go to McGrath. More

Great cars! Amazing service! Franz Mausser was a pleasure to deal with. We bought exactly what we wanted. Thank you!!! We'd recommend this place without hesitati Amazing service! Franz Mausser was a pleasure to deal with. We bought exactly what we wanted. Thank you!!! We'd recommend this place without hesitation. More

This is my first time rating a dealership on DealerRater, and I can confidently say that McGrath Volvo is a fantastic dealership to work with. We’ve purchased all of our Volvos from them and continue to come and I can confidently say that McGrath Volvo is a fantastic dealership to work with. We’ve purchased all of our Volvos from them and continue to come back because of the consistently excellent experience—both during the buying process and with ongoing service. We recently worked with Franz, who was exceptional—professional, knowledgeable, and great to work with. The service department is also outstanding, especially Mark, who has always taken great care of us. What really sets McGrath apart is how they treat their customers. We’ve always felt respected, valued, and never pressured. As a woman, I’ve had experiences at other dealerships that felt aggressive and uncomfortable, but McGrath is the complete opposite—it’s a place where you feel at ease and taken seriously. I highly recommend McGrath Volvo for both sales and service. More