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McGrath Volvo Cars Barrington
Barrington, IL
131 Reviews
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Showing 131 reviews
June 19, 2026
I recently purchased a vehicle from this dealership, and unfortunately the overall experience was very disappointing. Shortly after leaving the dealership, I noticed that a small piece was missing from t unfortunately the overall experience was very disappointing. Shortly after leaving the dealership, I noticed that a small piece was missing from the front bumper of the vehicle. I contacted my salesperson Julio, who told me he would look into the issue and get back to me by the following Monday. Despite that promise, I never received any follow-up communication. To make matters worse, I was pulled over on my drive home because the vehicle did not have a front license plate installed. As an Illinois resident, I later learned that front license plates are required. This is something that should have been addressed before the vehicle was delivered. The finance department created even more frustration. The finance manager Preet was overly pushy throughout the process and continued trying to sell additional products after I had clearly declined multiple times. The payment process was then mishandled. The finance manager Preet attempted to deposit my check twice without signing it, which caused my bank to reject it both times. Because of this mistake, I had to obtain a replacement check. Despite the delay being caused by the dealership's handling of the payment, I was later pressured to drive more than two hours to personally deliver the replacement check because the dealership had been waiting 15 days for payment. I explained that the delay was the result of the finance manager's (Preets) actions, not mine, and mailed the check instead. After I mailed the replacement check, I specifically asked the finance manager to notify me when it was received. Once again, I received no follow-up communication. The common theme throughout my experience was poor communication and a lack of follow-through. Whether it was the salesperson failing to return calls about the missing bumper piece or the finance department mishandling the payment process, I repeatedly found myself dealing with problems that should have been avoided. While I am happy with the vehicle itself, the customer service I received before and after the sale fell well below my expectations. Based on my experience, I cannot recommend this dealership. More
by PMILLER2873
Employees Worked With
Julio, Preet
May 25, 2026
My wife and I recently purchased our first Volvo from Franz Mausser at McGrath Volvo. It was a very positive, pleasant experience as Franz explained all the cars features and McGrath extra benefits, alon Franz Mausser at McGrath Volvo. It was a very positive, pleasant experience as Franz explained all the cars features and McGrath extra benefits, along with an instructive test drive. There was no pressure. Just a genuine discussion of what we were looking for and how the Volvo was the answer. This is the way purchasing a car should be. More
by kennethkonecnik
Employees Worked With
Matthew Makowiecki, Pritesh Chaudhary
May 08, 2026
I recently purchased my new Volvo XC90 from McGrath Volvo Cars Barrington, and the experience was outstanding from start to finish. Franz Mausser made the entire process smooth, transparent, and genuinely en Cars Barrington, and the experience was outstanding from start to finish. Franz Mausser made the entire process smooth, transparent, and genuinely enjoyable. He took the time to understand what I was looking for, answered all my questions without any pressure, and made sure I felt confident in every step of the purchase. Compared to other Volvo dealerships I visited in the Chicago area, including Lisle and Patrick Volvo, the difference was clear. Those experiences felt more transactional and less customer-focused, whereas McGrath Volvo Cars Barrington stood out for its professionalism, honesty, and attention to detail. Franz and the team went above and beyond to ensure I got the right vehicle at a fair deal [I ORDERED A CUSTOM XC 90 B5 6 seater] , and the overall atmosphere at the dealership felt welcoming and respectful throughout. I would highly recommend Franz Mausser and McGrath Volvo Cars Barrington to anyone considering a Volvo—this was easily the best car-buying experience I’ve had. More
by Tijo
Employees Worked With
Franz Mausser
May 07, 2026
Very positive experience with this dealership overall and with the brand specialist Franz Mausser individually. I would definitely be willing to purchase another used or new car from them and would recommend with the brand specialist Franz Mausser individually. I would definitely be willing to purchase another used or new car from them and would recommend them to anyone I know. More
by davidhinton50
Employees Worked With
Franz Mausser, Pritesh Chaudhary
May 04, 2026
Julio was prompt, knowledgeable and very easy to work with. I choose McGrath despite of its distance from my location mostly because they are much better to work with. with. I choose McGrath despite of its distance from my location mostly because they are much better to work with. More
by Weiwen
Employees Worked With
Julio Zamudio
April 27, 2026
I had an excellent experience working with Julio Z. to purchase my 2nd car from McGrath Volvo. Julio was knowledgeable, professional, and courteous throughout the entire process. The entire process wen to purchase my 2nd car from McGrath Volvo. Julio was knowledgeable, professional, and courteous throughout the entire process. The entire process went smoothly and efficiently and was a great car-buying experience. I can't recommend Julio and the entire team at Mcgrath Volvo highly enough. More
by Jared
Employees Worked With
Julio Z
