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McGrath Volkswagen of Dubuque
Dubuque, IA
47 Reviews
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47 Reviews of McGrath Volkswagen of Dubuque
January 04, 2019
service with a smile I've bought several cars in my lifetime, and I can honestly say that I've never had such a pleasant buying experience as I did at McGrath Volkswagen. I've bought several cars in my lifetime, and I can honestly say that I've never had such a pleasant buying experience as I did at McGrath Volkswagen. I found the dealership online, and although it is quite a distance from my home, I definitely feel it was worth the trip. and I've had several questions and concerns since I bought my new beetle, and Jamie and josh have been very helpful, and encourage me to ask for help if I need it. I would highly recommend this dealership. More
by steph67
Employees Worked With
josh jamie george
December 29, 2018
My Experience My rep Skyler was very knowledgeable, not pushy in anyway and EASILY talked me into a brand new VW Passat that I love more the more I drive it! My rep Skyler was very knowledgeable, not pushy in anyway and EASILY talked me into a brand new VW Passat that I love more the more I drive it! More
by Spanky69
Employees Worked With
Skyler Boyer
December 15, 2018
5 Star Start to Finish Knowledgable, thorough sales and finance personnel. Also, friendly and patient, with no games. Highly recommend McGrath Auto. I think I've found my li Knowledgable, thorough sales and finance personnel. Also, friendly and patient, with no games. Highly recommend McGrath Auto. I think I've found my lifelong dealership. More
by Eowner2018
Employees Worked With
George Stephenson, John Henry
December 08, 2018
Very accomadating! Friendly and trustworthy professional! I bought a used car from McGrath in October. Within a few days I found out that I had a head gasket leak. Normally, it would cost almost 2,000 bucks o I bought a used car from McGrath in October. Within a few days I found out that I had a head gasket leak. Normally, it would cost almost 2,000 bucks out of my pocket to fix the leak. Instead, McGRATH picked up the tab and fixed my car because they wanted to make sure that I was a happy camper. Eric and DJ were great salesmen. They were upfront and honest from the start to the finish. The service department was also top notch. I had a great experience and I highly recommend McGrath for sales or service. They have integrity and they care about your experience. More
by Brett Nicholson
Employees Worked With
John, Eric, DJ
November 27, 2018
No Buyers remorse. While comparison shopping several cars from ALL the different local dealers, McGrath Volkswagen of Dubuque was the only one to offer a reasonable OTD While comparison shopping several cars from ALL the different local dealers, McGrath Volkswagen of Dubuque was the only one to offer a reasonable OTD price from the very beginning. In a different market (large city) I would have been comfortable negotiating substantially lower price, but I still got a FAIR price OTD, with no buyers remorse! More
by JedClampit
Employees Worked With
George Stephenson
September 10, 2018
No problems. There were no big hassles through the buying process. Was not pressured but was given explanations of the car's good points. Again, when offered the There were no big hassles through the buying process. Was not pressured but was given explanations of the car's good points. Again, when offered the extended warranty it was explained to me there was minimal pressure to buy. More
by Paul
Employees Worked With
Bought a Hyundai.
April 26, 2018
Mixed experience leaning toward the positive. I dealt with 5 salesmen: Trevor, Collin, BJ, Ty, and Wrigley I drove a rental car from Enterprise to pick up the van, arriving mid afternoon. Th I dealt with 5 salesmen: Trevor, Collin, BJ, Ty, and Wrigley I drove a rental car from Enterprise to pick up the van, arriving mid afternoon. The salesman I was told to meet upon arrival introduced me to another sales person who I had not met. He turned out to be the best of the lot, name was Wrigley. He took me to the vehicle and we checked it out. Two problems, the plastic skirting around the driver's seat was lying in two pieces, like clam shells as though it had dropped off it's connections and was lying on the floor. Second was, the 'hook' on the back side of the driver's seat was missing, nothing really major. I knew if I drove the vehicle off the lot, I was accepting it as ok. Wrigley didn't know at the moment what to do with the skirting and hook, and I didn't press it since I figured somewhere along the way, it would be resolved since we were bumping into 6pm. I finally left at 8:30 that night. Wrigley helped me unload the items from the former van into the new one. This kid was a gem, game to help, friendly, honest. I was so impressed with him I gave him a new unused camo backpack I had won at a Turkeys Unlimited Raffle. He was wearing it by the time I left. Really good kid. On the drive home, the headlights went out, so I drove with the brights on the rest of the way. By the time I reached home, one of the brights was also out and the police stopped me for driving in town with one bright light and escorted me the rest of the way home. Wrigley called me the next day to tell me he had returned the rental to Enterprise, a couple of blocks away. He also said he had forgotten to give me the second set keys to the new van, and we agreed for him to send them by the McGrath courier system to the McGrath dealership in my town. I also called about the skirting, but was told, by another salesman, it was my problem since I had driven it off the lot. The lights they advised me to take the van to the McGrath dealership in Hiawatha and they would cover the lights. I did this and the service manager there turned out to be another bright spot, installing new lights and washing the van without my request. He priced out the skirting which is going to run about, $200, said the hook should not be a problem. He also showed me that the connectors for the skirting to secure it to the frame of the seat had been sheered off. Somewhere during these follow ups, Wrigley resigned and went into another business. I've not received the keys since no one there knew where they were and didn't want to sort through a jar of them or pay the, $200, to replace them. The van runs beautifully, a 2011 Toyota Sienna, without the second set of keys or the seat skirting in place. The bottom line, a bunch of back and forth calls looking for a simple bit of follow up to cover 2 details, the resolution being no second set of keys and the skirting and hook on my dime. My impression was that being out of town, the details didn't matter and I became a nuisance. Not a big deal really, but the company seems to prided itself on service and I know from experience if the details are shrugged off, weakness follows. More
by Toyota Sienna fan
Employees Worked With
Trevor, Collin, BJ, Ty and Wrigley
