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McGrath Toyota of Iowa City

Iowa City, IA

4.6
69 Reviews

1445 Hwy 1 West

Iowa City, IA

52246

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Showing 69 reviews

September 16, 2021

I Drove 50 miles from Quad Cities, Picked up vehicle the day it was delivered. They were straight up with me over the phone (versus other dealers not so much), They called me as the said they would morning More

by mitch B.
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ
Oct 04, 2021 -

McGrath Toyota of Iowa City responded

Thank you so much for the kind words on your car buying experience with Russ and our finance manager. We are happy everything went smoothly for you and hope all is well with your new vehicle thus far! Congratulations and we hope to do business with you again in the future! :)

August 24, 2021

No high pressure to accept dealer add-ons. Smooth, efficient, pleasant transaction. More

by Venza Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Bay, Brandi Kohl
Oct 04, 2021 -

McGrath Toyota of Iowa City responded

Congratulations on your new vehicle and thank you for leaving us a review! We appreciate it and hope to see you back in for service on the new ride soon. Thank you!

August 18, 2021

Sadly, the sales staff is saddled with the worst service department I have ever experienced. We only go for service when forced to such as in the case of factory recalls. Every time is an exercise in carel More

by Cary
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Kohl
Aug 18, 2021 -

McGrath Toyota of Iowa City responded

Cary, I apologize for the inconvenience this has caused you and your family. We strive to do our best on the sales and service side of the dealership and we have dropped the ball this time. I have passed this along to our service manager and he will be reaching out to speak with you further about your experience. Thank you for sharing your concern with us, as any feedback is very much appreciated!

August 10, 2021

Kirk helped us out at the dealership. He was very professional. Polite, friendly, knowledgeable and accessible. We appreciate all the friendly faces at Toyota. We’ve been going to this dealership for More

by Martha-gordon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk
Oct 04, 2021 -

McGrath Toyota of Iowa City responded

Thank you for sharing your experience with Kirk and our team here at Toyota of Iowa City. We appreciate you taking the time to leave us a review and hope all is well with your new vehicle! Congratulations!

August 02, 2021

We purchased a used vehicle from Toyota of Iowa City based on recommendations of family and friends who live in the Iowa City area, They gave it high marks, so we drove down from the Quad Cities to pur More

by Julie Meade Baker
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Bay
Aug 03, 2021 -

McGrath Toyota of Iowa City responded

Dear Ms. Baker, Thank you for your purchase. We were very concerned about your recent review, and checked our inspection record for this vehicle. During the vehicle inspection our technician had determined at that time the alternator was functioning properly, there was no visible oil leak, and the brakes did show some wear but still met Toyota Certified Used Vehicle Specifications. For your reference, our technicians are paid based upon their production. If they found something that needed legitimate attention, they would have repaired it. Mr. Baker did reach out to our Sales Consultant via text with a repair invoice performed elsewhere without our knowledge of any issues. Had we been notified about your concerns, we would have addressed them- Including sending our staff to swap cars with you so that we could re-inspect the vehicle (at no charge). We were happy to reimburse you for the oil leaking filter as a goodwill gesture. But we can’t reasonably reimburse for a significant repair done by another mechanic, without our knowledge or consent. As far as we can tell, Russ (your Sales Rep) is the only staff member that is aware of your communication. We wish you the best, Charles Berns, Svc Mgr.

Aug 03, 2021 -

Julie Meade Baker responded

Our review stands as is.

July 23, 2021

Dealers are relaxed and let you walk around. Dealer doesn't have to be in car when test driving. The buying process was quick and efficient. More

by B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
July 14, 2021

The facility is very clean and well-organized. We were greeted promptly and the salesperson uncovered our needs quickly and found an appropriate vehicle that has just been traded in that day. More

by slauer4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Kohl
March 07, 2021

Excellent customer services !! They are super nice and work with you great. I have a Toyota where I live, but I rather drive to Toyota Iowa City for the attention and best service they have More

by Alice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh & Shane
Apr 07, 2021 -

McGrath Toyota of Iowa City responded

Thank you for sharing your experience with us Alice! We are so appreciative that you make the extra trip to come see us here at Toyota of IC. We hope to see you in for your next service or new vehicle purchase here soon! Thank you again!

March 06, 2021

Always a pleasure to work with Toyota of Iowa City. Just purchased 5th vehicle (all Toyota) from Shane Peden and now Mike Huber. Have referred Shane to several people. More

by Mike Sandersfeld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Huber, Brandi Kohl
Apr 07, 2021 -

McGrath Toyota of Iowa City responded

Thank you so much for your kind words for Shane and Mike. We appreciate your continued business over the years and hope to continue to service them for years to come. Thank you again for taking the time to share your experience with us Mike. Congratulations on your new Toyota!

December 22, 2020

First class operation supported by a professional staff and customer friendly environment. Went above and beyond to secure the vehicle we wanted and the entire process was seamless. More

by TT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared, Russ, Shane, Brandi Kohl
Feb 04, 2021 -

McGrath Toyota of Iowa City responded

Thank you so much for sharing your experience with Jared, Russ, and Shane. We are glad everything went smoothly and you were able to get the vehicle you wanted. We hope all is well and will see you in soon for your first regular service. Congratulations!

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