McGrath Lexus of Westmont | Page 99

Exceptional Customer Service I bought a used LX470 and have to say from the beginning to the end of the transaction both Joe and Jim were exceptional. My husband mentioned that he I bought a used LX470 and have to say from the beginning to the end of the transaction both Joe and Jim were exceptional. My husband mentioned that he wished more dealership could get you in and out less than 2 hours. McGrath should appreciate a GM like Tracy. This guy is very compassionate and will definitely see to your deal being done with honesty. I'll recommend McGrath over any Lexus Dealership...M Mayes More

I have visited numerous lexus dealerships and this one, by far, surpased my expectations. Both Mel and Jimmy went above and beyond making us happy, they met all of our needs and then some. I will most de by far, surpased my expectations. Both Mel and Jimmy went above and beyond making us happy, they met all of our needs and then some. I will most definitely recommend this dealership to my family and friends. I couldn't be happier with my new RX350 and I will only plan on working with this dealership for my future purchases. More

Excellent buying experience. The setting and employee interaction felt like I was at a country club. Top notch in everyway. Every associate I encountered was extremely professional, from the General Man interaction felt like I was at a country club. Top notch in everyway. Every associate I encountered was extremely professional, from the General Manager to the Porter and in between. I would recommend this dealership to family and friends. More

I was in the market for a RX 350 and wanted a sales consultant that was patient, attentive, and engaged in my purchasing experience. This is exactly what I found in Rita Barkstrom. Rita has a wonderf consultant that was patient, attentive, and engaged in my purchasing experience. This is exactly what I found in Rita Barkstrom. Rita has a wonderful way of making each of her clients feel valued and important. She is punctual with appointments, quickly responds to emails and phone calls and goes out of her way to ensure that client needs are met. Rita made the entire purchasing process feel easy. She took time to explain things to me and ensured I felt comfortable with other McGrath employees that would assist in the final details of the purchase. Rita is a person of her word. She ensured me that she’d help me find a vehicle that met my needs, in the time frame I requested while adhering to my price point. I’m happy to report, she over delivered! I would gladly recommend McGrath & Rita to anyone looking to purchase a new vehicle. I am very happy with my new RX 350. More

Steve Stover was a pleasure to work with. He was responsive to my questions and promptly provided a fair price. I would recommend him highly. With Lexus you not only get high quality products but al responsive to my questions and promptly provided a fair price. I would recommend him highly. With Lexus you not only get high quality products but also people - Steve certainly fits that mold. More

Excellent service ! Greg made this process very easy and stress free. First time buying a car and Greg was there to answer all my questions and get me the best deal he could! A++++++++ stress free. First time buying a car and Greg was there to answer all my questions and get me the best deal he could! A++++++++ More

I highly recommend Scott Raymond. He was very good to work with and provided excellent follow up after the sale. Scott has earned my business not only through a good sales experience with him but also f work with and provided excellent follow up after the sale. Scott has earned my business not only through a good sales experience with him but also for after sale service. The dealership carries many fine used vehicles as well as new Lexus and Scott Raymond is my sales consultant of choice. Thanks Scott for helping me find a great used Lexus and for great service after the sale. I will be a repeat customer!! More

I am very new to the Midwest, and Greg at McGrath Lexus was a pleasure to do business with. What started out as an internet sale, turned out to be a pleasant dealership experience. I had Lexus IS250 trad was a pleasure to do business with. What started out as an internet sale, turned out to be a pleasant dealership experience. I had Lexus IS250 trade-in, and purchased a new body style IS250. It had been several years since I last purchased a car, and Greg answered all my questions and was very responsive, even responding to my emails after 10pm over the weekend. The entire team at McGrath Lexus was very easy to deal with, not to mention that the dealership was one of the largest, most high-tech dealerships I've ever been to (I've gotten my car serviced in Montreal, New England and Houston). I would recommend Greg and the team to anyone looking to purchase a new vehicle. More

This was the best experience I have had buying a car. Greg Luzinski was friendly, professional and went beyond in making sure we were completely satisfied with our purchase. He also made sure we were tak Greg Luzinski was friendly, professional and went beyond in making sure we were completely satisfied with our purchase. He also made sure we were taken care of from the minute we entered until I drove away in my new SUV rather than handing us off to the next person and moving on to the next customer. Ben was also patient and thorough in explaining the features to me. We look forward to doing more business with Greg and that is rare for someone who does not enjoy the process of buying a new vehicle. Well done McGrath Lexus! More

I called Scott to inquire about Lexus automobiles... Having owned a BMW which was an awful experience, I was looking for a different brand. I purchased a RX450h from Scott, have been driving it for a m Having owned a BMW which was an awful experience, I was looking for a different brand. I purchased a RX450h from Scott, have been driving it for a month, and have returned to McGrath Lexus for car washes and after purchase assistance - every time I go there I tell more and more people about how great Scott and the team are. First of all, if you're considering a luxury car - get a Lexus. Everything from the way it handles, to the amenities, to the smallest details - you won't be disappointed. Second of all, if you're going to buy a Lexus - go see Scott at McGrath in Westmont, IL. See Scott. He will ensure you get the car you want, at a great price - and he's really committed to his customers far after the sale is over. I have to say - 90% of the reason I'm writing this review is because of how well they have treated me LONG after the sale was made. They are truly earning a customer for life. If I had to buy another car today - there's only one place I would go. Back to McGrath - straight to Scott's desk. The entire team there is incredibly accommodating. From the buying process with Scott and Eric - to the finance manager - to the entire service team. The buying experience was great - but the service afterwards is even better! McGrath has thought out every detail. 1. When you pull in - the team welcomes you instantly. 2. They have a complimentary car wash any time you want to spiff up the car. 3. They have a great full-service cafe while you wait, including blended mochas, to fresh sandwiches, soup and fresh baked cookies. 4. There's people everywhere - you won't have to wait anywhere for service... They are always ready to greet and assist. 5. The service team is genuinely welcoming and happy to have you pulling in. 6. The follow up to ensure you get impeccable service after the sale is great. 7. They have a staging area just for their customers when the car is complete - you even get a beeper when it's done. 8. They go the extra mile - every single time - any problem is NO problem to the team. They are on it. The closest thing I can compare their dealership to is a spa. When you're there, you're welcomed, you're the focus, and they want to make every visit a great one. Thank you to everyone over at McGrath... Especially Scott. I may have a brand new car - but I already know where I'm buying my next one. -WGN More