McGrath Lexus of Westmont

I came in to McGrath Westmont to test drive an SUV. Mr. Raymond knew my exact purpose due to purchasing a vehicle the following week. From the moment I met him, he did not have an attitude that made me fee Raymond knew my exact purpose due to purchasing a vehicle the following week. From the moment I met him, he did not have an attitude that made me feel like a valued customer. As a prior luxury sales consultant, I knew all the tricks and cues and the experience as a whole was just terrible. I was just given the keys and told to come find him when I get back. He told me that he would pull the vehicle to the front so I could stay warm, he did not, he walked me to the door and said "it's right there" and he left, it would have been nice to have stepped into a warm car in the evening of my visit. I always appreciate the time alone with a car without a consultant talking the entire time, usually asking me a bunch of personal questions in order for them to make the sale or playing with gadetry which further annoys me, however, I will request that time alone, you just don't give it to me! I liked the vehicle a lot and the price was fair, I was willing to negotiate a delivery that same day or the following days, however, when I walked back into the showroom, he was on his phone and barely bothered to look up at me, handed me my drivers license and did not bother to even say good bye. He did not give me his business card and when I requested it, he gave it to me with an attitude WHILE he was still on the phone as if he did not want to do business with me once I received my license back. Lastly, he made a sarcastic remark upon me entering the showroom to find him, "You must've liked the vehicle a lot huh?". I took the traditional westmont test drive route (west on ogden to cass, left on cass to 35th, merged on to kingery hwy south, back down ogden heading west). I was back at the showroom in 10 minutes tops, I sat in the same place I got the vehicle (surveillance cameras will verify), for at least 15-20 minutes as I further checked out the vehicle, alone, without anyone there to answer any questions should I have had any, which I did have a few. I saw Scott rushing to the west showroom door while on his cell phone as if he was in a panic that the vehicle was stolen and once he saw the vehicle was there, instead of coming outside, he turned back around. It almost felt as if he did not want to come outside in the cold. Bottom line, this was like a similiar incident that happened with McGrath Lexus Westmont when I was purchasing an 06-06 Lexus LS430 and I was doing my shopping and an older gentleman realized that I was not purchasing anything that day and was doing my comparison shopping and the older gentleman lacked patience and had a bad attitude and did not speak or provide a great customer experience, I wound up purchasing the LS430 elsewhere where I received better customer service and in fact wound up paying for $1000 more for the same car with the same packages and miles. I've noticed over time with the few visits to McGrath Westmont over the years, if no one has the intent on purchasing anything that day, I've always been treated like a schmuck buy the older gentleman that I almost always have had to deal with. It's unfortunate because McGrath has a great showroom and inventory which is why I inevitably wind up there for vehicle purchases in the past with the hope that I get a sales consultant that embodies the same qualities I had as a consultant, but each time, they have made me feel as if I was wasting their time. I purposely come in the middle of the week in inclement weather so I can make sure I have a sales persons time and they don't have to worry about potentially "missing" a sale over someone who may not be purchasing that day but comparison shopping to return back. Most educated consumers and car enthusiasts like myself have already purchased the car in their mind, all the salesman has to do is sell the customer on themselves and that's what closes deals. I've NEVER been treated like this at Lexus Orland or any of the Laurel stores (before and after their Autonation acquisition). It is my intention for this to help other consumers who may deal with Scott Raymond and a lesson for Scott Raymond to change your attitude if you want to increase your altitude in this business. Management - You're accountable for your salespeople, coach them and train them right! I keep expecting better but have been disappointed in my last few visits. Especially the older gentleman who lack patience! I left Laurel next door prior to coming to McGrath and a gentleman that was at least 60-65 years old was able to educate me on almost everything on the Q5 and other relevant Audi things that most consumers or even enthusiasts wouldn't think to notice! He was patient and didn't seem to be worried about the cold weather and holding a conversation with me and just being overall patient. More

Justin made car buying easy and painless! He is very friendly and went out of his way to make sure I got the best deal possible. The dealership is amazing, with incredible amenities. Everyone at the d friendly and went out of his way to make sure I got the best deal possible. The dealership is amazing, with incredible amenities. Everyone at the dealership is friendly and down to earth, not like the pretentious, aggressive sales people I dealt with at other dealerships. Overall excellent car buying experience! More

Justin worked dilgently to try to make my offer work. I discussed with him what my terms for purchasing the used 2011 Jeep Chrokee, in a trade in for my Chevy Malibu. After sevral phone calls, we were abl discussed with him what my terms for purchasing the used 2011 Jeep Chrokee, in a trade in for my Chevy Malibu. After sevral phone calls, we were able to come to agreement. I am very happy & satisfied with my new vehicle. I would have no reservations on referring Justin to anyone in the market for a new or used vehicle from this dealership. More

I had a great experience at McGrath Lexus. Justin was knowledgeable and helped me find exactly what I was looking for. He was available when needed but not pushy. I will definitely return to McGrath and knowledgeable and helped me find exactly what I was looking for. He was available when needed but not pushy. I will definitely return to McGrath and Justin when we are in the market for another car. More

Scott Raymond is. Great sales man. After a long day at the dealer he got us what we wanted and we walked out completely satisfied. I definitely recommend this dealership my father bought his lexus Ct here the dealer he got us what we wanted and we walked out completely satisfied. I definitely recommend this dealership my father bought his lexus Ct here brand new and we will continue to do business for further years to come. More

Service and all of McGrath folks are very friendly. I especially thank Dan (service manager), Scott Raymond, Ben Kruchten, Pablo Garcia and Adam for their help with my purchase. They are continue to hel especially thank Dan (service manager), Scott Raymond, Ben Kruchten, Pablo Garcia and Adam for their help with my purchase. They are continue to help me with getting my car to recognize my automatic garage door open to be recognized. More

Larry is a very pleasant, friendly and helpful sales person who will go an extra mile to offer the best service to his customers. I am happy with the service provided at McGrath Lexus. person who will go an extra mile to offer the best service to his customers. I am happy with the service provided at McGrath Lexus. More

I went into McGrath to Lease a car. Knowing Kraig Dykman, he referred me to Alisa. I met with Alisa, told her what I was looking for and was able to locate the exact car I wanted immediately. It ha Dykman, he referred me to Alisa. I met with Alisa, told her what I was looking for and was able to locate the exact car I wanted immediately. It happened to arrive from Japan in two days. We went over the simply lease details and she said she would call me when it comes in and get it ready. Kraig even shared video of the car coming in and being prepared to take on it's first driver. I showed up that afternoon with my son Gavin and Kraig had some pizza ready for us. After a few slices of some great Chicago Pizza Kraig and Alisa showed us around the dealership I signed my name 25 times and Kraig paired up my phone to the bluetooth and personalized all of my settings for me. He's a great person to demonstrate automobile technology because he shares the some passion for innovation and engineering so I do. Alisa walked me through the whole acquisition process and came highly recommended. I always felt that she was working for me. Coming from an ex-automobile sale professional myself I appreciated her dedicated approach to a focused and pleasant car leasing experience. Bravo!! to the whole McGrath Organization from the top on down. More

Great experience, comfortable friendly staff. Salesperson was great. No pressure environment. Received my cost objective on both my trade-in and my purchase. Highly recommend. Salesperson was great. No pressure environment. Received my cost objective on both my trade-in and my purchase. Highly recommend. More

Great dealership. I didn't purchase my car there, but Justin Storandt did help me out and he was awesome. Great sales guy that actually cares about what your drive. I contacted him to let him know but Justin Storandt did help me out and he was awesome. Great sales guy that actually cares about what your drive. I contacted him to let him know that I went in a different direction, and he went ahead and sent me a postcard congratulating me on the Porsche that I purchased somewhere else. That's a stand-up and professional sales person. I would very much recommend Justin for your auto needs. More