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McGrath Lexus of Westmont

Westmont, IL

4.8
1,550 Reviews

500 East Ogden Avenue

Westmont, IL

60559

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Showing 1,550 reviews

June 03, 2015

Joe Mallet and Joe Scala ARE THE BEST!! From the time me and my aunt walked in Joe Mallet and Joe Scala were amazing.The customer service we received was like no other. We did not feel press More

by Tika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Joe Mallet
Jun 03, 2015 -

McGrath Lexus of Westmont responded

Thanks Tika! We appreciate sharing your experience at McGrath Lexus. Welcome to the family! We understand sales. Our no-pressure sales environment is perfect to help a buyer make sure the car is perfect for them. Please come back and enjoy the hospitality and amenities at McGrath Lexus. Thanks again for your business and we really appreciate the review!

June 03, 2015

Professional and courteous I found a car online that I wanted to see. Justin promptly reached out to me to discuss the car and also sent additional research information to suppo More

by BlakLove2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Agnello, Bob Cowden
Jun 03, 2015 -

McGrath Lexus of Westmont responded

Thank you for choosing McGrath Lexus. We know there are endless options, especially online. Justin is the best at quickly responding with helpful information by phone, email, and text. That's why his customers love doing business with him. If you feel that the quality of work fell short of your expectations and wasn't a 5/5, I want to have a manager reach out to you to smooth things over. It seems like the experience was overall great but we strive for perfection. Thank you again for sharing your experience.

June 03, 2015

Great experience. Had a very comfortable and enjoyable dxoe Because my last experience was so awful we purchased our last Lexus somewhere else. Everyone was so patient, kind, and made us very welcome. Definit More

by Arbetshores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Agnello
Jun 06, 2015 -

McGrath Lexus of Westmont responded

We strive to hire and retain the highest quality of sales consultants and management in the industry. Thank you for your feedback! We are very thankful for the chance to earn your business this time. Pricing is never anyone's favorite part of buying a car. We understand that. Your hard earned money is going farther at McGrath Lexus than anywhere else. We provide benefits and a level of service that goes beyond anything you can put a price on. We also use Smart Price technology to ensure that our customers are receiving the absolute most value for their purchase against all similar vehicles in the market. Our management will be reaching out to you if you feel that price did not satisfy your expectations.

June 02, 2015

A great car buying experience Have done business twice with a competitor Lexus dealer and have not been satisfied. Decided to give McGrath a try primarily because Joe Scala had be More

by VinylMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
Jun 06, 2015 -

McGrath Lexus of Westmont responded

You are not unlike many car buyers. We know that people spend months, years even, planning the purchase of their next vehicle. We offer as much help and information as we can while maintaining a low pressure atmosphere. Smart choice with the Certified RX 350. Enjoy all the value of owning a Lexus from McGrath Lexus and get a great deal. Thank you very much for sharing your experience at McGrath Lexus. I will make sure to share your kind words with Joe and Mike. Congratulations on your new RX!

June 02, 2015

Above and beyond Our salesman and finance guy truly went above and beyond to get me in my 2014 es300h and i could not be happier with the car or treatment i received More

by chiboy71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Connery
Jun 06, 2015 -

McGrath Lexus of Westmont responded

Congratulations on your 2014 Lexus ES 300h! We're thrilled to hear you are happy with your car and we wanted to thank you right away for sharing your experience at McGrath Lexus. Who was your sales person so we can tag them in your post and give them credit for a job well done? Thanks again!

June 01, 2015

Direct, Professional Deal Done Walked up to the dealership and Joe greeted me. I detailed what I was looking for and 30 minutes later I was in the car that was on my short list. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Ben Kruchten
Jun 01, 2015 -

McGrath Lexus of Westmont responded

Paul, Thank you very much for sharing your experience with Joe Scala at McGrath Lexus. Our dealership takes pride in beating your expectations with our professionalism. Your recommendation means the world to us. We know we did the job right when you can recommend us to your family. We are looking forward to helping anyone you send our way and we will take care of them the same way. Price is never anyone's favorite part of the process. I understand why. This is a huge purchase and spending your hard-earned money is hard considering the cost of a vehicle. We do everything we can to make it as painless as possible. We use intuitive price awareness technology that helps us get a pulse on the market. We add value to every single vehicle, above and beyond anything you can put a price on, as seen by the excellent service provided by Joe and the perks and benefits of owning a vehicle from McGrath Lexus. We sell the one of the highest quality, absolute most reliable product in the market. If you truly feel that our pricing was not 5/5 stars and you aren't getting everything you deserve for your hard-earned money, I will have our sales manager reach out to you to resolve your concerns. We strive for perfection, in fact that's the Lexus tagline. We are absolutely willing to help! If you need help with anything else call Joe or Ben!

June 01, 2015

Joe Scala is GREAT Walked in a little unsure of the dealership as we were looking at a used car that my daughter found advertised on their site which will be taken out o More

by One Happy Father
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala
Jun 06, 2015 -

McGrath Lexus of Westmont responded

Thank you very much for sharing your experience with Joe Scala at McGrath Lexus! You have to be confident that you can count on your ENTIRE purchase from the car, to the salesperson, to the dealership. It sounds like Joe and the team went above and beyond to make sure you were confident with your Certified Lexus from McGrath Lexus. I will make sure Joe sees your kind words. He will be happy to hear that you plan on returning. Send your friends, family, or anyone you know his way and he will be sure to take care of them. Thanks again!

May 30, 2015

Very professional and great experience! I worked with Joe Scala, and he was very professional and helpful. We purchased the vehicle sight unseen, other than the many photos that were on the More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala
May 30, 2015 -

McGrath Lexus of Westmont responded

Thank you very much for your kind words! As a TRUE internet customer, buying a car sight unseen, it really stands as a testament of our dealership to write a great review. We have high quality vehicles and a very helpful staff. We are doing all that we can to make it more convenient to buy cars. It's not uncommon for people to take a long trip since we actively adjust our pricing to be aggressive and competitive. We are so glad you made the trip. It seems like Joe knocked it out of the park. I will be sure to show him your kind words! Thrilled to hear how well everything went. Take care!

May 28, 2015

Easy and reassuring experience We called one day, made an appointment and then had our car the following night. Joe was very easy and knowledgable to work with. He made our purcha More

by kfitzpa10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Ben Kruchten, Mike Connery
May 28, 2015

Easy sales and finance Joseph Scala is super helpful without being pushy for used cars. Overall great experience. Night and day difference from another Lexus dealership I h More

by Meow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Connery
May 28, 2015 -

McGrath Lexus of Westmont responded

Thank you for sharing your experience with Joe Scala at McGrath Lexus! I will pass on your kind words and make sure Joe and Mike see your 5 star review! We really appreciate it. A lot of business starts here when Customers are wondering which dealership and salesperson to buy from!

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