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McGrath Lexus of Westmont

Westmont, IL

4.8
1,556 Reviews

500 East Ogden Avenue

Westmont, IL

60559

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Showing 1,556 reviews

June 17, 2015

My new Lexus Dealer and Salesperson Was not happy with my local Lexus dealer so started looking online to purchase an L/Certified IS250 AWD for my wife. Found a few, contacted McGrath Le More

by prodraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Bob Cowden
Jun 17, 2015 -

McGrath Lexus of Westmont responded

Wow. Thank you for the great review. We really appreciate your kind words. I will be sure to share them with Joe and Bob. It's not unusual for a customer to make a long trip to our dealer because we use intuitive pricing technology to make sure customers are getting the best value on our vehicles and we do our best to accommodate our customers to facilitate the purchase of their vehicle. Bob is a riot and brings a lot of fun to the whole experience. He's here for anything you need! Congratulations on your vehicle. Thank you again!

June 12, 2015

Unexpected Excellence Justin Storandt raised the bar on our expectations. Even while waiting, he let us know, step-by-step we were being cared for. His kindness and patie More

by Snushardt23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt
Jun 13, 2015 -

McGrath Lexus of Westmont responded

Well thank you for your kind words. We set out every day with a simple goal of beating our customers expectations with kindness, hospitality, and a fantastic sales environment. Justin is a great contributor to achieving our goal. Your referrals really mean the world to us. The greatest compliment we can receive is you telling friends family and loved ones to head our way. Thank you for your kind words. I will sure to show Justin.

June 08, 2015

Jeff Walker & McGrath Lexus Rocks! Within the past year and a half, I had visited a wide range of car dealerships with the hope of trying to pinpoint the right vehicle for my needs. Jef More

by Cubs Car Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Luzinski, Ben Kruchten, Jeff Walker
Jun 13, 2015 -

McGrath Lexus of Westmont responded

Congratulations on the purchase! Thank you for sharing your experience with Jeff Walker at McGrath Lexus. We are truly thankful for any referrals we send your way. There's nothing more assuring than hearing someone had told their friends or family that we took great care of them. Most of our business starts here when someone is considering us against a few other dealerships. The secret to our continued success starts with our reputation. Thank you very much for sharing. I will pass your kind words along to Jeff, Ben, and Greg.

June 05, 2015

Justin Storandt - The Man, The Myth, The Legend ! Justin was the most helpful sales person at a dealership that I have dealt with in the past ten years! Answered every question we had. Great smile. More

by Lexus driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Connery
Jun 06, 2015 -

McGrath Lexus of Westmont responded

Thank you for your kind words! Justin does a great job of making himself accessible and always does his best to answer all of your questions before, while, and after you buy a car from McGrath Lexus. : )

June 05, 2015

Joeseph Scala, Bob Cowden and Mike Agnello One of the best car buying experience we've had. A very attentive team. Joe was attentive, honest, communicated very well and stayed with us during th More

by Jim G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello, Bob Cowden
Jun 06, 2015 -

McGrath Lexus of Westmont responded

Thank you for sharing your experience. We strive to hire and retain the most attentive and professional sales consultants and managers in the industry. It sounds like you and Bob had a fun time with the vehicle delivery. He really knows how to make the delivery process a lot of fun! I will share your kind words with Joe, Mike, and Bob! Pricing is never anyone's favorite part of buying a car. We understand that. Your hard earned money is going farther at McGrath Lexus than anywhere else. We provide benefits and a level of service that goes beyond anything you can put a price on. We also use Smart Price technology to ensure that our customers are receiving the absolute most value for their purchase against all similar vehicles in the market. Our management will be reaching out to you if you feel that price did not satisfy your expectations.

June 04, 2015

A HAPPY CUSTOMER AGAIN In May I brought another vehicle from this dealership Justin Storandt was my sales person........#HATS OFF TO JUSTIN I had already been sending my fr More

by debma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt
Jun 06, 2015 -

McGrath Lexus of Westmont responded

Congratulations on your first purchase! All of Justin's customers love doing business with him for being helpful and making a no-pressure atmosphere. Thank you very very much for sending your friends to our service department. We do everything we can to make this an unforgettable experience from start to finish. We're happy to hear everything went well and I will be sure to share your kind words with Justin!

June 03, 2015

Joe Mallet and Joe Scala ARE THE BEST!! From the time me and my aunt walked in Joe Mallet and Joe Scala were amazing.The customer service we received was like no other. We did not feel press More

by Tika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Joe Mallet
Jun 03, 2015 -

McGrath Lexus of Westmont responded

Thanks Tika! We appreciate sharing your experience at McGrath Lexus. Welcome to the family! We understand sales. Our no-pressure sales environment is perfect to help a buyer make sure the car is perfect for them. Please come back and enjoy the hospitality and amenities at McGrath Lexus. Thanks again for your business and we really appreciate the review!

June 03, 2015

Professional and courteous I found a car online that I wanted to see. Justin promptly reached out to me to discuss the car and also sent additional research information to suppo More

by BlakLove2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Agnello, Bob Cowden
Jun 03, 2015 -

McGrath Lexus of Westmont responded

Thank you for choosing McGrath Lexus. We know there are endless options, especially online. Justin is the best at quickly responding with helpful information by phone, email, and text. That's why his customers love doing business with him. If you feel that the quality of work fell short of your expectations and wasn't a 5/5, I want to have a manager reach out to you to smooth things over. It seems like the experience was overall great but we strive for perfection. Thank you again for sharing your experience.

June 03, 2015

Great experience. Had a very comfortable and enjoyable dxoe Because my last experience was so awful we purchased our last Lexus somewhere else. Everyone was so patient, kind, and made us very welcome. Definit More

by Arbetshores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Agnello
Jun 06, 2015 -

McGrath Lexus of Westmont responded

We strive to hire and retain the highest quality of sales consultants and management in the industry. Thank you for your feedback! We are very thankful for the chance to earn your business this time. Pricing is never anyone's favorite part of buying a car. We understand that. Your hard earned money is going farther at McGrath Lexus than anywhere else. We provide benefits and a level of service that goes beyond anything you can put a price on. We also use Smart Price technology to ensure that our customers are receiving the absolute most value for their purchase against all similar vehicles in the market. Our management will be reaching out to you if you feel that price did not satisfy your expectations.

June 02, 2015

A great car buying experience Have done business twice with a competitor Lexus dealer and have not been satisfied. Decided to give McGrath a try primarily because Joe Scala had be More

by VinylMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Agnello
Jun 06, 2015 -

McGrath Lexus of Westmont responded

You are not unlike many car buyers. We know that people spend months, years even, planning the purchase of their next vehicle. We offer as much help and information as we can while maintaining a low pressure atmosphere. Smart choice with the Certified RX 350. Enjoy all the value of owning a Lexus from McGrath Lexus and get a great deal. Thank you very much for sharing your experience at McGrath Lexus. I will make sure to share your kind words with Joe and Mike. Congratulations on your new RX!

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