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McGrath Lexus of Westmont

Westmont, IL

4.8
1,556 Reviews

500 East Ogden Avenue

Westmont, IL

60559

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Showing 1,556 reviews

July 11, 2015

Bought a Cadillac The dealership came back with an offer at the beginning that was pretty off to me. When I explained my trade in should be worth more, Justin went and More

by Karenb131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Mike Connery
July 10, 2015

overall experience Jason in the sales department was outstanding. He made sure that the brakes in my car were of the highest standards. I am very happy with the experie More

by CG9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Giampietro, Justin Storandt
July 06, 2015

Thanks Joe! As a recent college grad and first time car buyer, I walked into the dealership extremely overwhelmed. Joe Scala greeted me and took the time to figur More

by TCU831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala
Jul 06, 2015 -

McGrath Lexus of Westmont responded

It's great to hear from you! We saw that your family members were also impressed with the way Joe handled everything as evidenced by their review. This is one of my favorite stories I've witnessed. In working closely with Mr. Scala I can see how much care he puts into his customers and this story exemplifies it! Good luck on your journey to Texas!

July 05, 2015

Just FANTASIC! Purchased my ES300h from the Westmont location and was amazed at the care in which they took from sales to delivery to make my experience and enjoyabl More

by mikel2634
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Luzinski, Larry Pebelske, Bob Cowden
Jul 06, 2015 -

McGrath Lexus of Westmont responded

Congratulations on your new ES 300h. We do our best to retain the most professional and helpful sales consultants. Pricing is never anyone's favorite part about buying a vehicle. We understand it is an important part of deciding on purchasing a vehicle. We scour our competition day in and day out to make sure we are offering our customers the best value of against any of our competitors. We say we are the best, and we strive to lead the price category. Our customers say the same, and as you put it we put a great level of care into our process. The care that we put into our customer relations is more valuable than any minimal discount or "price cut" you may have received from a different dealer. That's why McGrath Lexus of Westmont was awarded Lexus League of Elite status in recognition for outstanding sales volume AND customer satisfaction. Our customers find value in the way we approach price and service. I will have our management reach out with you if you have any sincere regrets about the price of your ES 300h. Thank you!

June 30, 2015

Best car buying experience I have ever had Christy was professional in every step of the process and took the time to understand what was important to me. I will recommend Christy to my frie More

by Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christi Brooker, Tracy Isselhardt, Geoff Pebleske
Jul 06, 2015 -

McGrath Lexus of Westmont responded

Congratulations on your new purchase! Thank you very much for your kind words. Your recommendation means the world to us, there's no better symbol of a job well done than to hear you passed on the good word about us. Thank you!

June 27, 2015

A Pure Lexus Experience Today I purchased a 2015 Lexus RX 350 and am so happy. Greg Luzinski made my experience easy and stress free. I was in and out with my new car in und More

by dinatartan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Luzinski
Jul 06, 2015 -

McGrath Lexus of Westmont responded

Thanks for sharing your kind words! We do our best to respect your time. Our sales process is built around a thorough process of addressing your concerns, and we also understand how excited you must be to drive your new car so we make it simple and easy to take ownership of a new vehicle by preparing as much as we can into a streamlined process.

June 25, 2015

First Class My experience working with the McGrath Lexus team would be described as First Class. Glenn Keeler and Joe Scala were both professional, respectful, a More

by Garth44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Keeler, Joe Scala, Mike Connery
Jul 06, 2015 -

McGrath Lexus of Westmont responded

We do our best to schedule our business into large enough windows of time to completely review any vehicle you are considering and to address any concerns and questions you might have. Patience is the key to helping our customers enjoy our no-pressure relaxing environment. Thank you for your kind words. I will be sure to pass them on to Joe and Glenn and everyone who helped.

June 23, 2015

Too many cars to decide on one Justine S. was very professional and courteous + extremely humorous and patient in assisting me. He was able to help me find a beautiful luxury vehicl More

by Unbelievable Experiences
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Storandt, Jeff "J.J." Lidbetter
Jul 06, 2015 -

McGrath Lexus of Westmont responded

Thank you for your compliments on Justin. We try to hire and retain the best in the business with professionalism and courtesy. His sense of humor makes this a fun and enjoyable process. We know what it takes to get repeat and referral business and that is by making everything work to your expectations, especially budget. We would never sell someone a car with a payment or price more than they are comfortable with. We make it easy to feel confident you are getting a great price. Sorry for the inconvenience with the broken mirror and as you can see we have put our best foot forward to remedy that problem. Expect Justin to be in your corner should you ever need him down the road. Thanks again!

June 20, 2015

Pleasure Every single person I interacted with was truly professional and friendly. This was hands down by far the best car buying experience I've ever had. More

by Smcbrien10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art Kuhl, Mike Connery
Jul 06, 2015 -

McGrath Lexus of Westmont responded

It was our pleasure to serve you with our best customer service. It can be fun and exciting to buy a car in the right environment and our dealership has a wonderful time doing it that way. Thank you for your kind words. I'll pass them on to Art and Mike Connery to let them know they did a great job!

June 20, 2015

bought used car great experience, great deal and very knowledgeable.. needed a quality used car and wanted to get it done in one day. helped me and explained everyth More

by fast eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Scala, Mike Connery
Jul 06, 2015 -

McGrath Lexus of Westmont responded

Thank you for purchasing a used vehicle from McGrath Lexus. We condition every single pre-owned vehicle to an incredible standard of quality. Joe Scala and our sales staff continues that high quality professionalism throughout the entire sales process. That's especially important when working with a person who is putting their 16 year old into their first car. We wish you both many happy miles in your new vehicle. Congratulations! Thank you for the kind words!

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