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McGrath Lexus of Westmont
Westmont, IL
1,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 01, 2015
Outstanding Service Very patient and explained everything thoroughly. Great service. I will highly recommend McGrath Lexus of Westmont to all my family and friends!! E Very patient and explained everything thoroughly. Great service. I will highly recommend McGrath Lexus of Westmont to all my family and friends!! Excellent car buying experience!! More
by 1st time Lexus owner
Employees Worked With
Joe Scala, Mike Agnello
August 31, 2015
A thoroughly professional car buying experience. Worked with Joe Scala, Mike Connery and Bob Cowden on buying a CPO Lexus RX350 and had a very positive experience. From start to end, the entire team Worked with Joe Scala, Mike Connery and Bob Cowden on buying a CPO Lexus RX350 and had a very positive experience. From start to end, the entire team was terrific to work with - professional, respectful and committed to making a deal happen. We're very pleased with the vehicle we ended up with, and I particularly appreciated Joe giving me plenty of time to evaluate and drive several vehicles before deciding on the one we wanted. More
by amv1024
Employees Worked With
Joe Scala, Bob Cowden, Mike Connery
August 28, 2015
It is all how you handle it. I do not not only judge a business by it's perfection, I also judge by how a company handles a situation that for whatever reason does not go perfectl I do not not only judge a business by it's perfection, I also judge by how a company handles a situation that for whatever reason does not go perfectly. We are all human and make mistakes. It is how we respond to mistakes when they happen that show the true integrity of a business. I just leased a 2015 RX350. This transaction started out bumpy to say the least. Mostly due to miscommunication. I am taking some responsibility for this as well. Here is what happened at the end of the day. This dealership clearly proved to me that I was very important to them and they wanted me happy. They accomplished this in one day! I will tell you that Donny, Tracy and Greg went above and beyond to deliver my beautiful new RX to me and meeting all my expectations. Maria in Customer Relations is very Professional and followed up very closely to be certain we ended up with the outcome that met the high standards of McGrath Lexus. This was the second vehicle I have purchased from McGrath Lexus and I HIGHLY recommend them. You will not find a higher level of service anywhere. Bob in customer delivery is fantastic! He spent a lot 0f time with me so I could drive away understanding all the impressive features I have and knowing how to use them. This is clouded setting ip 36 radio channels, syncing my iPhone,setting the mirrors and much more. Ask for Bob when you are ready to take your new vehicle home. More
by Cindie
Employees Worked With
Bob in delivery---can't remember his last name., Maria Giampietro, Greg Luzinski, Justin Storandt, Tracy Isselhardt
August 27, 2015
Great help for many years!! My family has relied on Joe's help and expertise for several years and we have never been let down. Joe takes the time to make sure you have a smooth My family has relied on Joe's help and expertise for several years and we have never been let down. Joe takes the time to make sure you have a smooth experience and I would recommend his advice to anyone looking to buy a new or used car! My family knows that we will leave with a safe and affordable vehicle every time with his help! More
by danielle27
Employees Worked With
Joe Scala
August 27, 2015
Best Car Buying Experience We have not one complaint! Very professional, helpful, and the process was quite quick and streamlined. They went above and beyond to make sure everyt We have not one complaint! Very professional, helpful, and the process was quite quick and streamlined. They went above and beyond to make sure everything was perfect with our purchase, including buying us lunch while a small smudge was buffed out prior to us leaving the building. We've never felt so confident with such a purchase. We will definitely return for our next car. More
by Laura
Employees Worked With
Gary Fuller
August 24, 2015
Appreciation and Consideration I must admit, this is my second purchase from McGrath Lexus and my experiences have been fabulous, each and every time Justin has displayed patience w I must admit, this is my second purchase from McGrath Lexus and my experiences have been fabulous, each and every time Justin has displayed patience with me throughout the car buying process and made the transition smooth for me. Everyone in McGrath is friendly and makes sure are taken care of without hesitation. I will be a returning customer again and again. More
by mzangill
Employees Worked With
Mike Agnello, Mike Connery
August 20, 2015
Staff is dedicated to making the customer happy Everyone was very helpful and professional. I needed to make a change in the car I leased and Christi helped me make this happen, even bringing a diff Everyone was very helpful and professional. I needed to make a change in the car I leased and Christi helped me make this happen, even bringing a different vehicle to my home for me to drive. I felt that my ultimate satisfaction with the car was important to the dealership, which I appreciated. The in-car training was very detailed and helpful. More
by Anne
Employees Worked With
Christi Brooker, Bob Cowden, Ben Kruchten, Alisa Dunlap
August 17, 2015
"Very happy with my experience ". I cannot say enough about friendly staff ,and the service I was given after I purchased a used LEXUS GX 470 Thanks so much .I will recommend this loca I cannot say enough about friendly staff ,and the service I was given after I purchased a used LEXUS GX 470 Thanks so much .I will recommend this location to friends and family. More
by kay
Employees Worked With
Joe Scala
August 14, 2015
2 different services Before the contract was signed salesmen were very diligent and attentive, however once sale was complete the car was delivered to me with a piece miss Before the contract was signed salesmen were very diligent and attentive, however once sale was complete the car was delivered to me with a piece missing, partially cleaned and out of gas. When I asked for missing air condition vent clip his response was this is how it was when you bought it, there is nothing I can do. The piece was there before the "cleaning." I lost trust in dealership and feel like once the sale was made we are on our own. I had planned on referring all my coworkers interested in the car, but his sorry your out of luck attitude was unexpected and disappointing. My son in law was with me and wanted to buy a SUV but when he saw the attitude for a missing a/c clip he didn't trust dealership to be honest or reliable. He said he will not buy it from this location and was sad a Lexus dealership has this poor service policy. More
by Love Lexus 123
Employees Worked With
I didn't get the name of the other employee, Joe Scala
August 14, 2015
The best car buying experience! Gary took the stress out of car buying. This was the best car buying experience we have ever had. Our sales representative was professional and answ Gary took the stress out of car buying. This was the best car buying experience we have ever had. Our sales representative was professional and answered all of our questions. He went above and beyond to make us feel comfortable and well taken care of during the whole experience. We would recommend this dealership to anyone looking for a new or used car, I know we will buy from McGrath Lexus of Westmont again! The dealership itself was extremely clean and everyone was dressed professionally, it had a welcoming feeling from the moment you walked in. We are extremely pleased with our new car and the whole car buying experience. More
by 03camry
Employees Worked With
Gary Fuller
