McGrath Lexus of Westmont

Did not expect Lexus to lie to make a sale In 2007 I bought pre-owned Lexus RX350 (with 10,000 miles) from McGrath Lexus in Westmont. Since my work requires me to drive many miles a day, and al In 2007 I bought pre-owned Lexus RX350 (with 10,000 miles) from McGrath Lexus in Westmont. Since my work requires me to drive many miles a day, and also having back issues, this car gave me a very comfortable ride, and I absolutely loved it. After 7 years and many miles, I decided to trade it in for a new one. I went back to McGrath Lexus. Sales rep Justin Storandt showed me their pre-owned inventory and we came across 2014 Lexus RX350 with only 6,000 miles. I asked number of times if this car still has a comfortable ride, since I still drive a lot for work and still have back issues. I was guaranteed by Justin and his manager Geoff Pebelske that it is exactly same car. It was not an easy decision, because the car was $40,000 (more than I wanted to spend). But since I was guaranteed that it will have the same comfortable ride, I bought the car. After just a few days of driving, I noticed that the car was driving very differently than my old one. The ride was much stiffer. My back and wrists were hurting within few days due to all the vibrations in the car. I went back to the dealership and was send to the mechanics to take a look. I was in shock when mechanics told me that the car I purchased is nothing like my old one. It has been redesigned in 2009, with a “truck” like ride. They went over all the changes that make this car to have a much stiffer ride. I went to speak to Justin about what happened but was told that the deal was already done and nothing can be done. I tried to speak with Geoff and he refused to see me, saying that nothing can be done. I am not in the position to waste $40,000 on a car that does not surve its purpose. And I really did not expect Lexus resort to lying to make a sale. I believe dealership should be held accountable for their actions. But the only things that I have been offered is a free car wash. More

Best Customer Service I just want to write a review about my experience at McGrath in Westmont. I received the best customer service from the time I stepped in McGrath. My I just want to write a review about my experience at McGrath in Westmont. I received the best customer service from the time I stepped in McGrath. My salesman Justin was great. He was friendly and very knowledgeable about the vehicles there & and what was available. He made me feel very welcome. Also, Mike Agnello was great as well. He really put together the best financial package for me. Although the process was lengthy these guys made it all worth it. The customer service at McGrath is the best in town!!!!! More

Excellent sales experience I recently worked with Joe Scala to purchase a Lexus LX570. I reside in Arizona which makes such a purchase more difficult. Joe is an outstanding re I recently worked with Joe Scala to purchase a Lexus LX570. I reside in Arizona which makes such a purchase more difficult. Joe is an outstanding representative and exceeded my expectations regarding every aspect of the sales experience. He is prompt, meticulous and thinks of everything. I would recommend Joe without reservation if you are in the market for a luxury vehicle. More

Best dealership experience ever Recently I was in the market for a new car. I looked at BMW, Mercedes, Porsche, Jaguar, Audi and Lexus. By far my experience at McGrath Lexus in Westm Recently I was in the market for a new car. I looked at BMW, Mercedes, Porsche, Jaguar, Audi and Lexus. By far my experience at McGrath Lexus in Westmont , IL was phenomenal when compared to all the others. In the past I have bought cars at all the above dealerships but the Lexus experience was so good that it will be hard for me to go anywhere else in the future. More

Joe was great! I purchased my first car on Saturday at McGrath Lexus. I called Joe because I heard that he was the best, and he exceeded my expectations. He spent nu I purchased my first car on Saturday at McGrath Lexus. I called Joe because I heard that he was the best, and he exceeded my expectations. He spent numerous hours with me going over the details of the cars and taking the time to find me the perfect car. He worked with my price range and made sure my car was safe and applicable to my lifestyle. I really appreciate all of his patience and time. I would recommend him to anyone! All the Lexus services were great as well. More

Flawless I found the experience to be simple and transparent. Joe and Tracey were upfront fair and Ray to deal with. The finance team of Mike and Bob were al I found the experience to be simple and transparent. Joe and Tracey were upfront fair and Ray to deal with. The finance team of Mike and Bob were also extremely helpful. More

Bought a car and went in with my brother when he bought his I bought a Lexus in the spring and went back in with my brother in the winter when he bought his Infiniti. This crew of guys could not have been more I bought a Lexus in the spring and went back in with my brother in the winter when he bought his Infiniti. This crew of guys could not have been more helpful. They got us the the car we wanted, the price we could afford, and the interest rate we needed. Thanks guys! More

Vicki Janssen - The Best!!! This was my first experience in a Lexus dealership and I don't think I'll ever need to visit another showroom. Vicki has a pleasant non aggressive de This was my first experience in a Lexus dealership and I don't think I'll ever need to visit another showroom. Vicki has a pleasant non aggressive demeanor. She took the time to listen to what was important to me in the buying decision and delivered on every promise. Vicki and her finance team presented me with an incredible offer right out of the gate - no haggling neccessary. I highly recommend Vicki and her team of professionals! Mike Elmwood Park More

Excellent Auto buying experience I could not have been treated better then I was. From Jason Ellison in sales, Mike Agnello in finance and Bob Cowden who explained how all the feature I could not have been treated better then I was. From Jason Ellison in sales, Mike Agnello in finance and Bob Cowden who explained how all the features on this new vehicle worked. I was contacted by Maria Giampietro from McGrath management who wanted to hear from me if I was unhappy with the way I was treated. Maria, I have purchased two vehicle from McGrath Lexus and will again in the future.I am happy! More

Outstanding Outstanding Outstanding.....Exemplary Dear Joe, Ben, and Mike You have exceeded our expectations! You have excelled at delivering a really spectacular product to a couple of old people Dear Joe, Ben, and Mike You have exceeded our expectations! You have excelled at delivering a really spectacular product to a couple of old people from the great state of Michigan. You were dedicated professionals, courteous and committed to serving the customer. Indeed, a unique benevolent team! MANY MANY MANY thanks!!! Our drive home was memorable and exhilarating. Indeed I believe that the past 36 hours or so was a milestone along life's road....Route 66 of course! My young lady decided to cancel meetings and embark upon an impromptu drive to Chicago to try and purchase a spectacular machine. We never do such things!! We are usually more systematic and methodical. But her spontaneity paved the way for my exposure to the profound McGrath hospitality. Anyway I don't wish to waste your time, BUT thanks again!! In forty years time when we need to replace our sparkling AWD 460, we will again drive to see you for the replacement Lexus and to be subjected to that spectacular McGrath service! On a scale from zero to ten, I'd rate you a fifteen or sixteen. Cordially Brian More