McGrath Lexus of Westmont

Christi Brooker Wanted to take the time to express my opinion regarding my purchase with your Dealership. I’ve purchased two vehicles from your Sales associate Christ Wanted to take the time to express my opinion regarding my purchase with your Dealership. I’ve purchased two vehicles from your Sales associate Christi Booker and have to say both times were a very pleasant experience. Christi’s knowledge on not only my new Lexus but also the Acura I purchased was outstanding. She not only explained everything in detail, but guided me to vehicles that were within my budget. I’ve since passed Christi’s name on to several friends which have resulted in several additional purchases from your Dealership. I’ll be looking to buy an additional vehicle in the upcoming months and look forward to dealing with Christi again. A very happy and satisfied customer- Ralph Sherman Jr. More

Great sales professional Wanted to share an very positive experience I had at McGrath of Westmont. My sales professional Mel Owens was simply fantastic. He listened to what we Wanted to share an very positive experience I had at McGrath of Westmont. My sales professional Mel Owens was simply fantastic. He listened to what we wanted / needed and found us exactly what we wanted my wife felt empowered and included and the overall experience just felt like we were talking with a friend who cared about us and what we wanted to accomplish. End result we left with the veihiclenof our dreams at a very fair price and even after the sale Mel continues to be our liaison. I highly recommend McGrsth of Weston and specifically Mel Owens More

Leasing Mel Owens has taken our Lexus experience to another level! We felt valued and welcomed. Positive and pleasant! We have been customers of Lexus since Mel Owens has taken our Lexus experience to another level! We felt valued and welcomed. Positive and pleasant! We have been customers of Lexus since ‘94! We own a GX and now this is our 3rd time leasing a car. Disappointed with Mercedes, the Lexus service is what has kept us. By listening, being efficient, patient ,detail-oriented & friendly, Mel made the car purchase process feel easy. By introducing us to other team members if he wasn’t available, we saw how they works as a team. Not only are we excited driving our new IS but we’re also excited about a new Lexus relationship going with Mel at the helm. We appreciate the expertise & look forward to the future! Charles & Shirley Brummell More

Delighted and satisfied!! I had the privilege of having Mel Owens as my salesperson. Not only was Mel knowledgeable but he was also personable and relatable. He takes his time I had the privilege of having Mel Owens as my salesperson. Not only was Mel knowledgeable but he was also personable and relatable. He takes his time with you and makes sure you’re comfortable and completely satisfied with your purchase. I no longer have a fear of going to a dealership, I’ll just go see Mel😀 More

Mel Owens is a phenomenal Sales Rep at McGrath Lexus I pass up other dealerships to come to McGrath Lexus of Westmont. Mel Owens is my Sales Representative. He is a pleasure to work with, always accommo I pass up other dealerships to come to McGrath Lexus of Westmont. Mel Owens is my Sales Representative. He is a pleasure to work with, always accommodating, patient, professional, and pleasant. He is an asset to McGrath Lexus and I send all of my family, friends, and co-workers. On a scale to 1-10, He is a 10+. He always exceeds my expectations. Thank you Mel Owens More

Superior service Top quality Service from my sales person Mel Owens Bought a 2003 LS 430 Best choice I ever made love the car and the dealership and the service especi Top quality Service from my sales person Mel Owens Bought a 2003 LS 430 Best choice I ever made love the car and the dealership and the service especially Mel Owens More

Recommended, Yet Barely Bought a used RX-350 here. That experience was fine. Service in previous two visits has been good. My last trip in I would up leaving. Made an app Bought a used RX-350 here. That experience was fine. Service in previous two visits has been good. My last trip in I would up leaving. Made an appointment for 10:00 AM, pulled into the queue, and was not acknowledged by my assigned service advisor for at least 15 minutes and then worked my way out. I know it was a busy Saturday, yet to stand outside my car waiting on an advisor for a simple acknowledgement, especially after making an appointment is unacceptable for e Lexus dealer. I'm trying Woodfield Lexus today for my scheduled maintenance. My buddy has been touting their service for years. He finally got me to drive the extra 15 minutes. This is a follow up: Woodfield Lexus identified that McGrath missed changing out my cabin air filter at the last 90,000!mile maintenance (was very dirty). So I paid for something I didn’t get. Interesting. More

Helped Rectify Issues I had many issues with Sales and Service department with a CPO purchase. After months of going back and fourth, we have come to an understanding. With I had many issues with Sales and Service department with a CPO purchase. After months of going back and fourth, we have come to an understanding. With the help of Greg, I'm more satisfied with my purchase. Dean and Ryan in service are excellent. Most issues have been resolved. More

Mel owens rude walked in to inquire about a used car lease and mel would not give me any numbers that i would ask for at point he started yelling you think your soo walked in to inquire about a used car lease and mel would not give me any numbers that i would ask for at point he started yelling you think your soo smart and walked out of the office. i was shocked this is possible at a lexus dealership. he was trying to lease me a 36000 car for 3 years at 850 a month lol. when i was asking for numbers he was upset. what a joke More

Don't believe the bragging about customer-friendliness I came in to look at and then test drive a car. Then I asked for a lease quote. That was five days ago. Still not received. The salesman left me in hi I came in to look at and then test drive a car. Then I asked for a lease quote. That was five days ago. Still not received. The salesman left me in his office right in the middle of our conversation ..."I'll be right back," yet he wasn't. I had to leave to go to an appointment, but recontacted him to again request a lease quote. While he was "friendly", I don't think he listened to me during our conversation/test drive, because now he doesn't seem to have a clue. Expects me to do his work looking through the fine print descriptions of 50 cars or so to find what I want. What's the customer service part? And the manager seems just as bad. Send a "friendly" note - that left all the spaces empty where the automated email system plugs in the customer information. Expected a LOT better from Lexus and, frankly, from McGrath. Dealing with McGrath over the years, I've found several individuals to be excellent, but as a rule, it's the same old car dealership bs. More