McGrath Lexus of Westmont

Great service! Only One hour and 20 minutes. Service Rep is the best, all issues were taken care of. Vince Fabis is the best, all issues were taken care of. Vince Fabis More

Aloha from Hawaii. Very friendly and so helpful Rita Barkstrom was quick to reply, never left me with unanswered questions. Thank You so much Rita for all that you did in making this by far my best car Barkstrom was quick to reply, never left me with unanswered questions. Thank You so much Rita for all that you did in making this by far my best car buying experience ever. She provided me a walk around video and pictures of the GS350 F Sport, handled everything over the phone all the way to getting the car loaded up with the carrier to get the car transported. Also like to say Thank you to Aldo Datoli and the rest of the McGrath Team that helped with the process. More

I have never in my life had to write to a dealership regarding an experience but today is a first! I bought my car nx300 in May 8th 2021. My dash started informing me that I needed dealership maintenanc regarding an experience but today is a first! I bought my car nx300 in May 8th 2021. My dash started informing me that I needed dealership maintenance July 2021. I made a reservation over the phone to come in for maintenance however when I got there Tim Lucas told me it would be up to a 3 hour wait for my fluid top off and tire rotation. Being as I have 2 young kids I told him I’d have to reschedule. I rescheduled for today and when I showed up Tim was not only shocked but upset that I had a loaner for such a “quick” service. I let him know just last week he told me it would be 2-3 hours so I was prepared. He simply told me he didn’t remember me and told me it’d be a few hours and that since I have the loaner I’ll be fine. After waiting 4.5 hours for a simple fluid top off and rotation I decided to see if my car was done. I spent 15 minutes trying to get someone in the service department instead of just voicemails. I finally got ahold of someone who told me they would talk to Tim and call me back. Tim did call 10 minutes later to let me know it was done. When I got to the service cashier she gave me my keys and told me my car was our front …. However after walking out I discovered my car was in fact NOT out front. Luckily a man saw me wandering and told me I know what car you’re looking for that was in the back. When he pulled it around I noticed my front license plate was completely bent! My license plate frame was also cracked from the license being completely bent. I asked to speak to someone to find out what happened to my car. She grabbed a lady from customer relations who cared so little she didn’t even try to hide it. She continued to smack and pop her gum the entire time talking to me. Her solution was to talk to Tim to see the disconnect, which was actually laughable. The icing on the cake was definitely discovering someone’s empty water bottle left behind and that instead of replacing my cover that became cracked like he said he did— was in fact my original one just placed back on. If you expect people to be continued customers I would take a hard look at how some of your staff treat people. I was SO happy with our salesman Joe Scala but this experience today made me question if I ever want to come back. More

Good salesperson she worked with us to get a Lexus we liked and kept good contact with us so we knew when it would arrive and we could see it liked and kept good contact with us so we knew when it would arrive and we could see it More

Excellent dealership, personnel and service.We have been Excellent dealership, personnel and service. We have been with this dealership for Many years and have always received Great service. Would recomm Excellent dealership, personnel and service. We have been with this dealership for Many years and have always received Great service. Would recommend them To all our friends. More

I have purchased cars from McGrath Lexus of Westmont for over 20 years. The attention and service received is impeccable! I've recommended to friends. over 20 years. The attention and service received is impeccable! I've recommended to friends. More

Came in for a battery check, went home , ready for work, car does not start had to take Uber and pay $36. Went back to dealer finally decided to give me a brand new battery. They should just have given me car does not start had to take Uber and pay $36. Went back to dealer finally decided to give me a brand new battery. They should just have given me a new one because my battery still is under warranty. I paid over a hundred dollars for Uber already makes no sense. More

Good service. Knowledgeable representative. Easy to schedule appointment. Courteous mechanics. Clean environment. Good hot coffee for customers. Value for money spent on services. Honest advices. schedule appointment. Courteous mechanics. Clean environment. Good hot coffee for customers. Value for money spent on services. Honest advices. More

This dealership has excellent customer service and I would recommend it to anyone who’s interested in purchasing a vehicle!!! Allen Stern was my salesman and he was phenomenal!!!! would recommend it to anyone who’s interested in purchasing a vehicle!!! Allen Stern was my salesman and he was phenomenal!!!! More