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McGrath Lexus of Westmont

Westmont, IL

4.8
1,560 Reviews

500 East Ogden Avenue

Westmont, IL

60559

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Showing 1,560 reviews

September 21, 2024

From the beginning through the end of the purchase process, Casey and Aldo made the entire transaction smooth and expedient. They were both professional, friendly and answered all of our questions wit More

by Fisherman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Baca, Aldo Datoli
Sep 29, 2024 -

McGrath Lexus of Westmont responded

Hello, we’re so happy you had a great experience with us! Thank you for taking the time to share your five star feedback, it truly inspires our entire team! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

September 09, 2024

I’m very pleased with the service I received Mr Bustami was knowledgeable and helpful. I am changing my preferred dealership to McGrath Lexus Westmont. More

by jmaho4312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Bustami
Sep 29, 2024 -

McGrath Lexus of Westmont responded

Hello, we’re delighted to hear you enjoyed your time with us! Your five star feedback is invaluable, and we appreciate you taking the time to share it! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

August 09, 2024

Attentive to appointment time & why I was brining my car for service from Service Advisor Dino More

by Lillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino
Aug 20, 2024 -

McGrath Lexus of Westmont responded

Lillie, our team is delighted to hear about your wonderful five star experience with us during your last visit! Especially when working directly with Dino, he's the best! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

July 25, 2024

Fantastic customer service! Professional associates, courteous and efficient! The quality of today’s service was outstanding! More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gerlak
Aug 01, 2024 -

McGrath Lexus of Westmont responded

Diane, we're glad to have received your five star feedback regarding your last visit with our team and services! We love to received feedback of this nature, and value your support greatly! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

July 20, 2024

Marian Jones was great. Answered all our questions. It was a pleasant experience. We’re very happy with our new car. We would recommend her to friends and family. More

by Lmdresden1960
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marian Jones
Aug 01, 2024 -

McGrath Lexus of Westmont responded

Hello, our team is overly delighted to have received your five star feedback regarding your last visit with us! We appreciate being able to take the time to share your kind words regarding your experience! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

June 19, 2024

Mark Malak, our salesperson, was exceptional. Knowledgeable, meticulous, patient to our needs and very generous. We purchased our new Lexus RX 350 Premium+ AWD within a few hours on 6/15/24 More

by Okaliteros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Malak
Jun 25, 2024 -

McGrath Lexus of Westmont responded

Hello, we're over the moon to have received your incredible feedback regarding your last visit with our team and service's! We appreciate you being able to take the time to share your kind words wit our team! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

June 17, 2024

Always professional and better work than dealers in city! I prefer driving to westmont Lexus even though it’s much farther More

by Tonyrosa23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arnold Arquines
Jun 18, 2024 -

McGrath Lexus of Westmont responded

Tony, we're thrilled to hear about your wonderful five star experience with our team and services! Your kind words never fail to bring smiles all throughout the dealership! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

June 13, 2024

Making an appointment is easy. Everyone is welcoming at the dealership. I completely trust that my service will be done to perfection. I like being updated on the service progress. More

by bmuccianti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino Chrisopharo
Jun 18, 2024 -

McGrath Lexus of Westmont responded

Hello, we're delighted to hear about your wonderful five star experience with our team and services! We appreciate you being able to take the time to share your kind words and feedback with us! The McGrath Lexus of Westmont family looks forward to serving you for years to come!

June 13, 2024

A KIA dealership would offer better customer service. An embarrassment to the Lexus brand. They will not stand behind their vehicles after a sale. More

by MRP
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Matt Majnarich
Jun 18, 2024 -

McGrath Lexus of Westmont responded

Hello valued customer, our team is extremely sorry that you didn't get to experience our normal McGrath five star standard during your last visit! Having said this, it's important to get to the bottom of this, as we don't exactly know what happened during this instance. Our team deeply cares about every detail, big or small. Please reach out to our office to discuss the situation further. McGrath Lexus of Westmont looks forward to hearing from you soon!

Jun 18, 2024 -

MRP responded

The 5 star standard is hilarious! I contacted this dealership by email and phone. Service Department, Sales Dept, Finance Dept, your GM (twice) and got zero replies which is why your dealership deserves negative zero stars. After purchasing the vehicle, travelled 47 miles and parked the car in my driveway. 2 days after the purchase, found the trunks tailgate would not open. This I feel is a legitimate customer concern! Westmont Lexus does not agree! I had to contact another McGrath dealership to find out who I could turn to for assistance. I provided my contact info and lo and behold, Maria called me from Westmont Lexus! She is the Customer care manager that offered less than zero customer care and assistance.

Jun 18, 2024 -

MRP responded

the McGrath Lexus response to complaints and legitimate complaints is obviously just an automated response. No real customer service behind it. Like I said ZERO stars

May 14, 2024

Great Customer Service with Brad and job well done on 72 month service and car wash. More

by Cheryl Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Bartholow
May 25, 2024 -

McGrath Lexus of Westmont responded

Cheryl, thank you for taking the time to share your exceptional five star experience with us! We're thrilled to hear that our team and services left such a positive impression on your recent visit! The McGrath Lexus of Westmont family looks forward to serving you for years to come!