McGrath Lexus of Westmont

I recently visited McGrath Lexus in Westmont and worked with a salesman named Mel Owens. I was looking for a fully loaded RX350 and there were only a few in the Chicago area according to my internet resea with a salesman named Mel Owens. I was looking for a fully loaded RX350 and there were only a few in the Chicago area according to my internet research. Mel Owens said he had one on his lot and offered me $700 off of the MSRP price and gave me a mediocre value on my trade in. We worked out a monthly payment and I was not satisfied that I was getting the best deal. When I asked Mel for more money on the trade in, he said no. When I asked for a better discount, he said “the price is the price” and said he couldn’t go lower. When I asked for a better rate on the loan, he said 2.9% was his best offer. He did say, however, that if it came down to a few hundred bucks difference between him and another dealer, he could probably get it to close the deal. He also warned me that “someone else was coming to buy the car tonight if I didn’t buy it.” (The usual high pressure sales tactics by bad car salesmen). I wanted to buy the car from Mel, but knew the deal wasn’t good. I asked him if he would match a competitor’s offer if I brought one to him and he said NO and that this was his final price, give or take a couple hundred bucks. I knew I could do better so I checked with several other dealers in the area and found the exact same car (different color), and I got more for my trade, a lower price on the car, and a better rate on the loan! This translated to about $30/month difference in price, so we bought the car elsewhere. Mel Owens called me today to ask where I was at on my purchase decision and I informed him that I went in another direction. When he asked the details I told him, and then he very nastily went on a long rant accusing me of “using” him to get ammunition to leverage a better price with another dealer. He said that I lacked integrity and never had any intention if buying from him. Before I knew it, we were both raising our voices and talking over one another. He said he would have matched the offer, which is the exact opposite of what he told me when he was trying to pressure me into buying the car from him the day before. The truth is that I gave him every opportunity to sell me the car, even though I was shopping around. He was extremely unprofessional and definitely did not give me a good deal on the front end. He thinks he deserved a second look , which demonstrates a total lack of respect for my time. He thinks I didn’t have the right to see if a better deal existed out there. The dealership is nice, but their motto “When you do the math, you choose McGrath” is waaay off. And their hold music states that they treat you like a close friend when you’re a guest at their dealership….ummm… no way. I would avoid McGrath Lexus in Westmont at all costs, but if you do end up there, watch out for Mel Owens. He didn’t give me any kind of deal and then insulted my personal character because I chose to buy from someone who gave me the better deal. How incredibly unprofessional. More

Mel Owens and everyone at McGrath Lexus were very professional, knowledgeable and friendly. One of the best experiences I've ever had. I expressed my needs and concerns in purchasing the right vehic professional, knowledgeable and friendly. One of the best experiences I've ever had. I expressed my needs and concerns in purchasing the right vehicle and Mel made me fill at ease regarding the entire process. This is a wonderful dealership and Mel is a great salesperson. I felt all my needs had been fulfilled. In fact, I have already referred a friend to Mr.Owens. More

McGrath Lexus has excellent customer service. Everyone from sales to service is friendly & very helpful. Our salesperson, Alisa Griffen-Dunlap is always available to answer any questions & always follow from sales to service is friendly & very helpful. Our salesperson, Alisa Griffen-Dunlap is always available to answer any questions & always follows up with us to make sure we are 100% satisfied with our vehicle. Alisa always keeps up informed of any upcoming sales events - she is truly a pleasure to work with. We have been loyal customers for 11yrs thanks to the excellent customer service & friendly environment McGrath Lexus of Westmont has to offer! More

We were looking for a used Lexus RX350 with low mileage and at a fair price. We purchaesd a Lexus IS250 a couple years ago from Abe at McGrath Lexus in Westmont and was happy with that experience. We we and at a fair price. We purchaesd a Lexus IS250 a couple years ago from Abe at McGrath Lexus in Westmont and was happy with that experience. We went back and talked to Abe and he gave us a good deal on the RX350 so we bought it. They always treat us very well when we are there. More

The whole facitly was impressive, and our sales person was great. He kept in contact but not too pushy as we took our time to make sure this was the car for us. Each person we came in contact with was to was great. He kept in contact but not too pushy as we took our time to make sure this was the car for us. Each person we came in contact with was top notch. Thank you, look forward to working with you all more More

Alisa was a no-pressure, friendly salesperson who was a pleasure to work with. I'd request anyone interested in a Lexus to seek Alisa's assistance. The negotiation process proved easy as well. All in all, pleasure to work with. I'd request anyone interested in a Lexus to seek Alisa's assistance. The negotiation process proved easy as well. All in all, a positive car buying experience. And Ben was very thorough with explaining all aspects of my new vehicle. They've both been great with my follow-up questions too. Thank you Alisa!! More

I RECENTLY LEASED A 2011 IS350 ON JUNE 4TH, 2011 & MY EXPERIENCE WAS FANTASTIC! MY HUSBAND & I WORKED WITH ALISA GRIFFEN DUNLAP WHO WAS AN ABSOLUTE PLEASURE THROUGHOUT THE ENTIRE PURCHASE PROCESS. LISA M EXPERIENCE WAS FANTASTIC! MY HUSBAND & I WORKED WITH ALISA GRIFFEN DUNLAP WHO WAS AN ABSOLUTE PLEASURE THROUGHOUT THE ENTIRE PURCHASE PROCESS. LISA MADE US FEEL RIGHT AT HOME FROM THE TIME WE MET HER, SHE WAS VERY ATTENTIVE, THOUROUGHL & ANSWERED ALL OF OUR QUESTIONS, MAKING OUR DECISION TO MOVE FORWARD WITH THE LEASE OF OUR NEW IS350 EFFORTLESS!! WE LOVE ALISA & MCGRATH!!! SINCERLY, FERLONDO & ERIKA TOOMER More

The experience with Steve from beginning to end was terrific. He was most helpful and informative. We have enjoyed the same great experience at McGrath with our last three Lexus. They are a first ra terrific. He was most helpful and informative. We have enjoyed the same great experience at McGrath with our last three Lexus. They are a first rate dealership and we will continue to do business with them. The Plogers More

I was having a problem with my rim plating bubbling and pealing. I went to highland park lexus for service. They were giving me a hard time to have all 4 rims replaced, and to top it off, they wanted me to pealing. I went to highland park lexus for service. They were giving me a hard time to have all 4 rims replaced, and to top it off, they wanted me to wait 1 hour to get a loaner car so my issue could be fixed. I ended up walking out of the dealership and going back to McGrath lexus. When I called Paul on the Phone he was the best as always! I was able to make an Apt at my convience, when I drove in to the service bay, I was met right away by a porter to take my info. Then Paul met me and completed his paperwork, we looked at the defective rims, and I was in a loaner car. The entire process took less than 10 mins and I was on my way! I highly recomend Paul as a service advisor!!! and Definatly recomend McGrath lexus for your purchase and service needs!!! Great Job Paul!!! Thank you for your help!!! More

The customer service I received while looking for and buying my vehicle was impeccable! Not only did I get exactly what I wanted, I also got an amazing deal. I couldn't be happier with my experience a buying my vehicle was impeccable! Not only did I get exactly what I wanted, I also got an amazing deal. I couldn't be happier with my experience at McGrath Lexus of Westmont! I will never buy from another dealership!! THANK YOU!!! More