McGrath Lexus of Westmont

We are yery pleased to work with a deaship and personnel that made our recent purchase extremely pleasant. 😀 that made our recent purchase extremely pleasant. 😀 More

This dealership was recommended to me by a friend when I was selling my truck. The initial process seemed great. I went in and sold the car, gave them all the information they asked for. Since I was still p was selling my truck. The initial process seemed great. I went in and sold the car, gave them all the information they asked for. Since I was still paying off my truck, I was told McGrath Lexus would pay off my loan and then my bank would send me the difference that was overpaid ( about $9,000). This happened 5/9/2023 I was told it would take a few weeks for me to get my check, nothing came so I called my bank to check when my check was being sent to me. I received a notice that my load was paid off, so I was not to worried that there were any issues. The bank tells me that the loan was indeed paid off but I should be getting a check for the difference sent to me by McGrath Lexus. I called McGrath and I was told that somehow, they lost my contact information and could not get a hold of me, how do you lose my contact information? Then the sales manager (Justin) tells me he did try to get a hold of me last week, I continued to ask how did you try to get a hold of me I do not have any missed calls, and you just said my information was lost. He brushed off my question and asked me to resend a copy of my license since they missed placed that and that was needed to release my check. I was told that now that they have my proper information ( again), they will send out a check to me, not once did they apologize for the losing my personal information or offer an explanation as to how any of that sensitive information is lost. I would not recommend this location at all. UPDATE- I had asked Justin to call me once my check was sent to me on 6/2 no call was made to me, I followed up with the finance team left 4 voicemails, no one called me back. Since no one returned my calls, we drove to the location (over and hour). I spoke with a sales manager Elvin. He stated the finance team left at 4pm there was no way to check if my check was sent out. So he called the other sales manager Justin, Justin assured him my check was sent out Friday 6/2. Elvin said he would investigate this issue even though he was going on vacation and get back to me, I did not hear back so I called the dealership around 6pm. I finally connected with someone that informed me that my check was never sent to me it would be sent out tomorrow 6/9. So, both Justin and Elvin lied to me, why not tell me if there was an issue, tell me what is going on instead of giving me the runaround. I'm a very understanding person if you tell me that there was a mistake but you're going to fix it that is all I need to hear. But consistently lying after my personal/sensitive information is lost is unacceptable. STAY AWAY FROM THIS LOCATION- WHAT A JOKE More

Bought a Nx suv less then a year It needed front brakes …already? It was certified warranty and still current … i paid a boat load for this car & they gaggled over paying $670 to fix the safety issue tha …already? It was certified warranty and still current … i paid a boat load for this car & they gaggled over paying $670 to fix the safety issue that should have been replaced before i bought it …This westmont lexus as rich as it is gaggled over taking care of this safety issue and would not absorb $670… wow… this is why people hate car dealers…. Money hungry … even a pandemic haven’t made them care …poor customer service in covering a safety Issue. Horrible & dishonest Alvin, Justin and GM Jimmy Chang they just pass the buck … stay away from these money hungry people they have no compassion for absorbing cost for a safety issue …they want your money but are heartless in giving anything back.It’s all about gouging you for their profits! More

They are polite, courteous and professional at all times. It is a pleasure taking my vehicle in for service. The waiting areas are very comfortable. It is a pleasure taking my vehicle in for service. The waiting areas are very comfortable. More

The service at McGrath Lexus of Westmont couldn’t be better! All service is done impeccably better! All service is done impeccably More

The Team at McGrath Lexus is top notch! My satisfaction was their main concern. My salesman Jason was very accommodating and was extremely patient as I made my decision. I am one happy lad My satisfaction was their main concern. My salesman Jason was very accommodating and was extremely patient as I made my decision. I am one happy lady! More

From my very first visit, McGrath Lexus of Westmont has consistently set the bar high for dealership excellence. Over the years, my experiences with them have been nothing short of stellar, prompting me to consistently set the bar high for dealership excellence. Over the years, my experiences with them have been nothing short of stellar, prompting me to not only return time and time again, but also to share my heartfelt recommendation to anyone seeking a trusted and customer-focused car dealership. Recently, their proactive approach in dealing with a warranty issue with the driver's seat in my vehicle was an outstanding example of their dedication to customer satisfaction. They did not wait for me to discover the problem; instead, they reached out and took swift action to address it. This type of foresight and attention to detail is quite rare in today's marketplace, and I truly appreciate their commitment. But, perhaps the most telling instance of McGrath Lexus of Westmont's unrivaled service was during an unfortunate incident of a tire blowout on the expressway. In what was undeniably a stressful situation, Dino from the service department stood out as a beacon of support. He personally liaised with the Lexus Emergency Roadside Assistance team, effectively turning a potential crisis into a well-managed resolution. Knowing that this level of service is provided gives me immense peace of mind, especially as my wife is the primary driver of our vehicle. Understanding that they are always ready to respond, even in the face of unforeseen events, is incredibly reassuring. I can confidently say that McGrath Lexus of Westmont is not just a dealership, but a partner who truly cares about my safety and satisfaction. Their ability to consistently exceed my expectations is testament to their exceptional customer service, industry knowledge, and unwavering dedication. To McGrath Lexus of Westmont, thank you for being a shining example of what a car dealership should be. Your exceptional customer care has not gone unnoticed and is deeply appreciated. You've turned what is typically a routine transaction into an ongoing relationship built on trust and mutual respect. Here's to many more years of outstanding service! More

Always great service and they keep me well informed as to what is going on. what is going on. More

They treat the every customer with respect. Makes you feel like you are in the Cheers bar. Makes you feel like you are in the Cheers bar. More

Great service as always! I recommend everyone to visit Dean Bustami. I always appreciate the services. I recommend everyone to visit Dean Bustami. I always appreciate the services. More