McGrath Lexus of Westmont

I located a great looking used Lexus on McGrath's Internet sales page. The information and high-quality pictures of the car made it easy to see that the car was for me and would easily fill a need t Internet sales page. The information and high-quality pictures of the car made it easy to see that the car was for me and would easily fill a need that I had for a second car. However, I never purchased a used car, or any car for that matter, in this fashion. Needless-to-say, I had some doubts and was more than just a little nervous about moving forward, but I did. Now, after the fact, I must confess that buying a car from the McGrath dealership was the best car-purchasing experience of my life. This was due, in large part, to one person - Mr. Mel Owens. From my very first call to the actual moment the keys were handed over after the sale, Mel Owen's caring personality and professionalism were consistently top-drawer. He thoroughly answered all of my questions, and, even though my purchase was not for one of the more expensive vehicles in the company's fleet, Mel made me feel like I was buying one of the them, and without one moment of over-the-top sales hype. He was long-suffering with my numerous questions (often repeating them) and clearly understood, acknowledged in his own way, and put to rest any reservations about buying a car unseen. Mel's integrity really came through in how he handled all aspects of this sale. Now, for some unexpected icing on the cake and what I consider the read story-maker! The totally unexpected example of Mel's dedication to his customers was demonstrated when at the eleventh hour, when the person who was going to make the trip to Westmont with me for the purchase could no longer go with me. I had no other person who could make the trip and I was certain that the entire deal had to be called off. However, I must have forgotten with whom I was working! Once again, Mel came through by offering to personally driving the car to my location in Iowa. I do not believe that this offer was done so that a sale could go through. This was not that expensive of a purchase. What was behind Mel's offer to do this was that Mel clearly knew how much I wanted the car, he heard the disappointment in my voice when I called him about having to cancel my trip, and he made the decision to drive to my hometown the very next day for the delivery. I might also add that Mel's charming wife accompanied him and that meant that both Mel and his wife got up at 2:00 a.m. on a Sunday morning and drove for seven hours to make the delivery at the promised 9:00 a.m. time. Outstanding! Where do you find such dedication and service this days? Well, I know of one place - McGrath Lexus of Westmont! Without a single doubt or hesitation, I would recommend making your next Lexus purchase from this dealership and I would highly recommend discussing your purchase with Mr. Mel Owens. What a wonderful person. What a great dealership. What a fantastic experience! Roger J. Eich Waterloo, Iowa More

I just leased my second new Lexus from McGrath Lexus and am so delighted. Of course I love the 2013 ES350 (as I did the 2010 ES) but have been especially impressed with the assistance from the staff. From am so delighted. Of course I love the 2013 ES350 (as I did the 2010 ES) but have been especially impressed with the assistance from the staff. From the salespeople to the managers to all the technicians. They are great! On both purchase occasions I have been on a very tight time schedule and have been extremely pleased with the high priority treatment given to me. They even managed to fit in the basic how-tos of the car details and operation. I would highly recommend this dealership -- both for their product and their staff. More

I was very impressed with McGrath Lexus from start to finish. Alisa Griffen-Dunlap followed up with me from time to time over the past 12 plus months on my interest in purchasing a new hybrid, but she w finish. Alisa Griffen-Dunlap followed up with me from time to time over the past 12 plus months on my interest in purchasing a new hybrid, but she was never pushy. When I made the decision to move ahead, she worked to find me the exact vehicle I was looking for. All of the support people at the dealership that handled the transaction and educated me about the vehicle were also great. Overall, it was an excellent experience. More

This was the fastest and easiest experience we have ever had purchasing a car. We were extremely impressed with Justin and Sevan and the entire dealership. They really have their act together and have their had purchasing a car. We were extremely impressed with Justin and Sevan and the entire dealership. They really have their act together and have their customers in mind through out the process. Gerald and Rachel Melville More

Our new 2013 RX350 is our fourth Lexus and Steve Gibson has been our salesperson for the last two. We could not be happier, we owned a 2011 RX350 and decided on the 2013 to include the Navigation System. has been our salesperson for the last two. We could not be happier, we owned a 2011 RX350 and decided on the 2013 to include the Navigation System. McGrath Lexus is our choice of dealership because of the excellent service we receive, the friendliness of the staff and, of course, the product. Steve has been instrumental in our last two purchases and we wouldn't have it any other way. Steve is a gentleman, knowledgable of his product, concerned that we are pleased with our purchase and always helpful. We thank Steve for assisting us in our purchase. When our purchase was finalized Steve introduced us to Kraig Dykman. He led us through all the new bells and whistles. Kraig was very thorough and helpful with information - even on a phone call regarding our Navigation System. We will make a visit to Kraig once more just be certain we are working the System properly. Not to be left out - the Staff in the Service Area are an excellent group, always helpful and committed to giving their clients excellent service. Overall, an extremely professional, knowledgeable, committed Dealership and we look forward to continuing our relationship with McGrath. More

This was my first time purchasing a Lexus and I was very impressed by the dealership and the service I received. I would recommend both Scott and McGrath Lexus to a friend. impressed by the dealership and the service I received. I would recommend both Scott and McGrath Lexus to a friend. More

We live in the city but we probably will always go back to the Lexus in Westmont because we always get an exceptional service and attention. It was our second experience there. Last year 1st. Steve is a to the Lexus in Westmont because we always get an exceptional service and attention. It was our second experience there. Last year 1st. Steve is a great and thoughtful sales, so is his manager, Mike Agnelo and Ben. Stella and Sylvia More

I am not a big fan of the car buying process but I have to say that working with Joe @ McGrath Lexus was a very pleasant experience. Joe was friendly, direct and pressure free. My wife and I are very ple to say that working with Joe @ McGrath Lexus was a very pleasant experience. Joe was friendly, direct and pressure free. My wife and I are very pleased with Joe, McGrath Lexus and our purchase. More

I am a previous Lexus owner and was looking for another Lexus to purchase in between that vehicle and another one in the next few years. My previous Lexus was purchased from another Lexus dealership. While Lexus to purchase in between that vehicle and another one in the next few years. My previous Lexus was purchased from another Lexus dealership. While I had absoltely no complaints with my previous Lexus dealership, the stars aligned with McGrath Lexus of Westmont. I not only found a great RX at a great price, I also found outstanding service. I arrived late after a day full of meetings. Greg Luzinski took me for a test drive and stayed with me long after many of his co-workers had already left. I purchased a beautiful pre-owned RX that night and Greg had it delivered to my door the very next day. McGrath may have just earned a lifelong customer! More

This was our first purchase of a Lexus. Our sales person, Scott Raymond, was very knowledgeable of the used car inventory and car options available on each making it easier to filter down to the cars person, Scott Raymond, was very knowledgeable of the used car inventory and car options available on each making it easier to filter down to the cars that best matched our needs. We were very pleased with the one Scott thought would be best and it was the one we drove home with. We've never bought a car so fast. The McGrath dealership made the car purchase an easy process, getting the car ready for us, completing the paperwork and the individual in the service area was super helpful. We're looking forward to the complimentary car washes. Thanks Scott and team for the great service. More