McGrath Lexus of Westmont | Page 113

Overall I had a fantastic experience at the Westmont McGrath Lexus. From the start when I met my sales associate Justin Storandt, all the way to pulling out of their parking lot in my new car. I can't e McGrath Lexus. From the start when I met my sales associate Justin Storandt, all the way to pulling out of their parking lot in my new car. I can't even think of any part of my experience that was sub-par. I was very nervous about buying a new car. Immediately when I walked into the showroom I was greeted with smiles and warm welcomes. The receptionist was very helpful in calling Justin to tell him his client has arrived. Justin was very cool, relaxed, and professional. I explained to Justin exactly what I wanted in my new car, IE. Color, style, price, and amenities. He listened to everything I had to say and showed me a wonderful assortment of Lexus truck options. The models were endless with features. I narrowed my choice down to a few. We went and checked out a couple in the parking lot and we went on a test drive. On our drive I was all smiles. I felt like a kid in a candy shop. Instead I was a adult that made her way up to a Lexus dealership. Justin was friendly and fun when I was picking out a truck. He made my experience completely enjoyable and exciting, instead of nerve wrecking, to which buying a new car can be. I got a amazing car at a great price. I absolutely hands down couldn’t be happier with my choice. Justin Storandt was very helpful in the whole experience. He took his time, never rushed, listened, and answered all of my questions. He walked with me through every department and stayed with me until it was time for me to drive away in my new car. I felt like I could honestly trust him for his opinion, ethics, morale, and friendship. His outstanding performance and his customer service skills make him a great role model for possible future sales associate candidates. I am so thankful for this outstanding expierence. I don’t look at it like I bought a car. I look at it more like I bought wisdom, a whole new expierence. Unitl next time Justin and McGrath… Ciao Alexis Homich More

My experience at McGrath Lexus was absolutely amazing...I am from Wisconsin and live about 4 hours away...I had called Greg Luzinski on the phone about a pre-owned Lexus IS-F that I loved...From the start of am from Wisconsin and live about 4 hours away...I had called Greg Luzinski on the phone about a pre-owned Lexus IS-F that I loved...From the start of the conversation on Thursday when I called Greg he treated me like I was his own brother...I drove down on Saturday because of all the great feedback I'd heard about McGrath as well...We only have Bergstrom dealerships by us and the service is horrible...Greg met us in the show room and went over the car and let us take it for a test drive...We got back and knew it was the car for us...The problem is we didn't like the rims compared to the other IS-F in the showroom...Greg bent over backwards and worked with us and gave us a very fair price not only on our car for trade but on the IS-F as well...He also had the rims switched out to the ones we wanted...He was running around like crazy trying to take care of everything to make sure we were 100% satisfied...He bought us lunch while we waited for everything...He was an absolute treat to work with and it was the best car buying experience I've ever had in my life and there have been a lot of them...The customer service lived up to all the other reviews from the GM Eric right on down to the service people who showed us all the bells and whistles on the car...I felt 100% comfortable when I left that I had made the right choice in taking the 4 hour drive...Greg shares a love for the Bulls as well and hope we can catch a game in the future...He is now not only my salesperson but my friend...If you want a great experience go and talk to Greg and the McGrath family...I'm now a client for life and will go out of my way to recommend everyone to go there...Thank you so much again for everything...The pleasure was 100% all ours...Thank you again for taking such good care of us and treating us with great respect.... More

Simply outstanding !! McGrath Lexus @ Westmont,all smiles as I write this review. Mr Mel Owens...my salesman,my angel. Words cannot express my gratitude to you and the McGrarth family. You guys are truly the as I write this review. Mr Mel Owens...my salesman,my angel. Words cannot express my gratitude to you and the McGrarth family. You guys are truly the best !! More

Scott was very reasonable and gave my husband and I a very good deal. He also was kind enough to show us around and work with us even after the car we came for was sold. I am very happy wih my SUV and th very good deal. He also was kind enough to show us around and work with us even after the car we came for was sold. I am very happy wih my SUV and the service we got. More

Having bought 6 vehicles in 10 years, I have been in the place where you dread when it is time to buy a new vehicle. I started researching used vans, and found a beautiful minivan on Ebay for sale. I immedi place where you dread when it is time to buy a new vehicle. I started researching used vans, and found a beautiful minivan on Ebay for sale. I immediately called the number on the listing and spoke with Greg Luzinski. Never one time did I get apprehensive, worried, or nervous while dealing with Greg. He was very kind, polite, friendly, and extremely helpful to our family. By far, in all of our vehicle purchases, this was the most enjoyable experience. Greg went above and beyond to help us and make us feel comfortable and welcome during our visit. We will definitely be back for Greg's help with our next vehicle purchase. Also, we want to thank Michael Agnello for his help in our purchase. Michael was so friendly and did everything in his power to help us, and we are grateful for his help. These staff members were amazing, and we wouldn't hesitate to send our family and friends to them, and will be return customers ourselves. Thank you so much Greg and Michael for your time, help, and friendliness... you made buying a vehicle enjoyable and stress free. More

I was shopping for a 2013 Lexus ES hybrid at several local dealerships, McGrath Lexus of Westmont being one of them. The sales consultant I dealt with was Glenn Ginter. I made several visits to each d local dealerships, McGrath Lexus of Westmont being one of them. The sales consultant I dealt with was Glenn Ginter. I made several visits to each dealership, making test drives and speaking with each salesperson at length. I ended up purchasing my car at a different dealership than this one. I then sent e-mails out to each salesperson I dealt with to thank them for their time, that this particular dealership gave me an offer I could not refuse. Glenn then sent me the following response... "I am disappointed with the fact you did not give me the courtesy of matching or beating their price with all the time I spent with you. You wanted costco pricing and that is what I gave you. I don't get it. 2 weeks of texting, emails, test drives. A big waste of time for me.... thx........" Wow. I was not even expecting a response from anyone, but to read this? Is this standard practice for sales consultants at McGrath Lexus of Westmont? This was the most inappropriate, unprofessional message I have EVER received from any salesperson, car or not. I want Glenn along with his dealership to know that the offer I could not refuse was even BETTER than what I was asking. And you know what? I gave my business to them. Why? The price was right but I gave my business to this particular salesperson who has always been not only respectful to me but KNOWLEDGABLE about the ES hybrid. Whenever I had a question he answered it immediately and correctly. Glenn always had to "look into it" or "Oh? Yeah, that feature's pretty neat." Now that is what I would actually call a waste of MY time. I gave my business to a dealership that when I walked in and was asked if I wanted a refreshment, I was actually walked over and shown the waiting area rather than someone pointing across the showroom, "Oh. Then it's over there. Around the corner" as I was at McGrath Lexus of Westmont. I have told many of my friends who are car shopping to not even consider McGrath Lexus of Westmont. I am the consumer and it is my money, I don't need to make phone calls to four other people I am dealing with to get an okay to jump on a great offer at a dealership I like. More

I recently worked with Justin Storandt to purchase a Lexus, and it was a wonderful experience. I can be a tough customer, and Justin took time to determine my needs, and worked at my pace to find me the Lexus, and it was a wonderful experience. I can be a tough customer, and Justin took time to determine my needs, and worked at my pace to find me the perfect car to suit my personal preferences and my budget. He was diligent in his follow up with me, and he was sincere in our interactions. Although he was persistent in his follow up, he was resourceful throughout the process and answered all of my questions. He gave me a great deal! Also, he called me a few days after I purchased the car to make sure that I was satisfied. I will definitely be recommending Justin and McGrath Lexus of Westmont to anyone in my network who is looking to purchase a vehicle. 5 stars for great service!! More

I just absolutely love Rita Barkstrom at McGrath Lexus of Westmont. She is such a warm caring person, that you don't feel as she is selling you a car, but more of an experience. Firstly, when you walk in Mc Westmont. She is such a warm caring person, that you don't feel as she is selling you a car, but more of an experience. Firstly, when you walk in McGrath, you can feel the luxury. The show room is beautiful and luxurious. In a matter of minutes, I was greeted by at least 3 sales people, but once i told them I had an appointment with Rita, they all graciously "backed off" and wished me well. I thought that was nice. My new purchase was my third with Rita and fourth with the Lexus product. My first was not at McGrath, but upon servicing my car there, I "changed" dealerships and never went back to the other one. The level of professionalism and customer service is so refreshing, from the sales people, service and just car washing staff, you couldn't ask for better service or even get it anywhere else. With the state of the economy, you want to feel as if you matter and that although you might feel a little apprehensive splurging on a luxury vehicle, it is worth it! They really work to get you the best price and it is a great dependable product. Ever since we met Rita, we have always gone back to her. She is always available to answer any questions honestly and promptly. You never feel rushed. In fact when I know its time for a new vehicle, I just call her. We just can't say enough about her! I recommend everyone shop with her! More

After reading the outstanding reviews of Steve Gibson, what else is there to say about the WORLD'S BEST SALESMAN? Except this: I just drove home in our TENTH new Lexus purchased at McGrath through Ste what else is there to say about the WORLD'S BEST SALESMAN? Except this: I just drove home in our TENTH new Lexus purchased at McGrath through Steve. There is no better salesman, there is no better dealership, there is no better car buying experience. Period. And it does not end the day you drive your new car home. Best of the best in every department. Beth and Tim O'Day More

Below is an email I sent Larry after he was able to get me an amazing car at a great price. This was not solicited, I had to let him know how much I appreciated what he did for me. Good Morning Larry, me an amazing car at a great price. This was not solicited, I had to let him know how much I appreciated what he did for me. Good Morning Larry, I just wanted to take the time to personally thank you for all you did for me yesterday. You definitely made it a great day. All the way home I couldn't, and still can't, believe my good luck and good fortune to have found that car and such a great person to work with. I know you went through a lot of trouble for me and it meant so much. I would happily recommend your dealership and you personally to anyone who is looking to buy a car. The car is great and I couldn't be happier. Please also thank Mike for me for working to get the financing done. Anyway, Larry a heartfelt thanks to you and your staff. I hope you have a great day, and wonderful weekend. Best Regards, Jeff More