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McGrath Lexus of Chicago

Chicago, IL

4.7
946 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 946 reviews

December 24, 2010

Let me start by saying that I HATE shopping for cars. My lease on my current car was up and I needed a car quickly. I didn't have time to shop around a lot and was not looking to play games. I called McGr More

by bradkaplan33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tumility, Mike Tumilty
Dec 27, 2010 -

McGrath Lexus of Chicago responded

Brad, Thank you for your kind words! At McGrath Lexus of Chicago we understand the complexities of buying a luxury automobile and strive to make the buying experience a comfortable and enjoyable process for all of our clients. We appreciate the time you have taken to share your experience with us on DealerRater. Please let me know if I can assist you with your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 24, 2010

My experience was great. As I entered the dealership greeting me. I told her the type of vehicle I was interested in. She then took me on a test drive. After the test drive it was time to make a deal More

by jeremyplummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather O'Malley, Heather O'Malley
Dec 27, 2010 -

McGrath Lexus of Chicago responded

Hi Jeremy, Thank you for taking the time to review us on DealerRater.com. Heather is an excellent member of our Sales team and I am pleased to hear that she exceeded your expectations. I hope you are enjoying your new Lexus and please let me know if I can help you with any of your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 21, 2010

Tony and Heather made the purchase of my new car effortless--I can't say enough good things about the customer service they provided. They are fantastic. I have purchased many cars and this was f More

by eshess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Pape and Heather O'Malley, Heather O'Malley
December 20, 2010

Anthony was referred to us by a close friend. From the beginning of our visit there, we felt extremely comfortable. The atmosphere at tihs dealership is very friendly and enthusiastic. Anthony was upfro More

by ccesal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Swanke, Anthony Swanke
Dec 20, 2010 -

McGrath Lexus of Chicago responded

Hi Chiara and Oscar, Thank you for your review regarding your sales experience with Anthony here at McGrath Lexus of Chicago. Anthony is a great asset to our team and I am glad you had such a positive experience while visiting with us. I hope you are enjoying your vehicle and please let me know if I can assist you with your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 18, 2010

This was our first Lexus experience, but I suspect it won't be our last. Bill made time in his schedule to see us at short notice and helped us narrow down the options on a previously owned RX350. His More

by amcneill666
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Davis
December 17, 2010

I found my visit to McGrath Lexus to be nothing but pleasant, friendly, and very accomodating! The staff is very nice, the place has a great Cafe with plenty of customer amenities, and they made my v More

by rmjostes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stokes, Robert Zuniga, Andy Pak, Rich Palicka, Jodi Gaitens, Mark McLawhorn
Dec 20, 2010 -

McGrath Lexus of Chicago responded

I would like to personally thank you for your review regarding your experience in our service department here at McGrath Lexus of Chicago. I would also like to thank you for the kind words you wrote about our customer lounge. Our goal is to provide our guest with an area they can relax while we take care of there vehicle.Feel free to contact me directly to assist you with any of your Lexus needs the future. Sincerely, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 17, 2010

After a very lengthy online research, my wife and felt we wanted to look at both the Lexus RX and the Acura MDX. We called McGrath Lexus in Chicago and was put at ease when our call was promptly answered by More

by adamt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ollie Townsend
December 08, 2010

I would recommend this dealership to my friends and family without hesitation. The professionalism and knowledge of the entire Lexus line by my salesman Andy was very impressive. Everyone I came in con More

by Derek_C
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Miodynski
Dec 09, 2010 -

McGrath Lexus of Chicago responded

Hi Derek, Thank you for taking the time to review us on Dealer Rater. It's our goal for each guest to uniquely experience the dealership in a way that is personally meaningful and we are pleased that we accomplished this throughout your visit. Let me know if I can assist you with your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 07, 2010

We were looking for a low miles luxury SUV online and found a very nice truck at McGrath. It was one of the best experiences I have had buying a car. We agreed on a price and I stopped by to sign some pa More

by sallylloyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Gale
Dec 08, 2010 -

McGrath Lexus of Chicago responded

Hi Sally, Thank you for your review. We appreciate the time you have taken to share your positive experience with us. McGrath Lexus of Chicago was designed to provide an incomparable level of service and we are delighted to hear that Sharon Gale exceeded your expectations. I hope you are enjoying your SUV and please let me know if I can assist you with your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 03, 2010

Rick was VERY laid back and did not pressure me to close on the sale ... All of the other people we spoke with including the financing department were the same. Options were given to us but not jammed down More

by chgosfs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Guzman
Dec 03, 2010 -

McGrath Lexus of Chicago responded

I would like to personally thank you for your review regarding your sales experience here at McGrath Lexus of Chicago.I am delighted to hear that Rick, as well as the other staff members, exceeded your expectations. At McGrath Lexus of Chicago we understand the complexities of buying a luxury automobile and strive to make the buying experience a comfortable and enjoyable process for all of our clients.I hope you are enjoying your vehicle and don't forget to stop by for a free car wash! Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

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