McGrath Lexus of Chicago

I recently purchased another vehicle from McGrath Lexus of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are k of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are knowledgeable and who geuniunely care about their customers. I highly recommend Lexus, and specifically McGrath Lexus of Chicago. For used cars, Sharon Gale is the manager, and she along with her staff (Dave Moore and others) will ensure a quality experience. For new cars, Julie Hill has been with McGrath for a while and really knows her stuff. Finally, the service guys are the best in the city!!! Robert Zuniga takes care of all our household vehicles. The team at Lexus makes it hard to think about going any else. More

Brian Carlson was a pleasure to work with. I enjoyed working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you fe working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you feel like a very valuable customer for McGrath Lexus. I would recommend him to future Lexus buyers. He is an asset to the sale and leasing team. More

When I arrived at the service department I was not promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to busy to extend a warm greeting or make me feel appreciated or that my business was of interest. I was actually there for items to be added to the car that I purchased when I bought my car. Hopefully, the experience will be diffent when I return. More

After looking at we bites and cars for many months, I finally decided on the Lexus GX. I chose McGrath in Chicago because they had the most choices. Upon my first visit, I met Sean Shumpert from sale finally decided on the Lexus GX. I chose McGrath in Chicago because they had the most choices. Upon my first visit, I met Sean Shumpert from sales. Sean showed me a number of vehicles and encouraged test drives. Since we wanted a specific color combination and were not ready to immediately purchase, we did not buy at that time. Sean was no pressure and kept in touch with me regularly. He called me back always and addressed all my issues. Finally, we were ready to buy and we went back to McGrath. Sean again showed me numerous vehicles and we ended up purchasing that day. Sean delivered on everything he promised. Maenads in finance was also a pleasure to deal with. He was respectful, informative and sincere. I enjoyednworking with him too. More

Great experience. Andy does a very solid job of presentation, price discussions, follow up and professionalism.Very nice atmosphere in the dealership. Appear to have great facilities in which to wa presentation, price discussions, follow up and professionalism.Very nice atmosphere in the dealership. Appear to have great facilities in which to wait for service to be completed. Had a bowl of chili, woman behind the counter was quite pleasant and chili outstanding. More

We had a completely positive experience with Bill Davis during the purchase of a certified RX 350. He showed us the vehicles we were interested in, provided all information, explained the maintenance histo during the purchase of a certified RX 350. He showed us the vehicles we were interested in, provided all information, explained the maintenance histories and minor differences. Bill even ensured we had an opportunity to look at a vehicle that was off-site when we arrived, even though our deal was essentially done. During our test drive he ensured we experienced expressway, city streets and potholes. We agreed on a price quickly, reflective of the market, and a fair market price for our trade was offered without fuss. Available accessories were offered without pressure. Doug Bell did a great job with the paperwork, explained the favorable financing available and suggested we select the terms we preferred. We initially thought we would do a cash deal, but the finance rates were very good, with no penalties for prepayment of the loan. No pressure from Mr. Bell to purchase things we didn't care about. The porters re-washed the vehicle, topped of the tank and had everything ready to go. On the way out we were introduced to Jodie Gaitens, a service advisor. She gave us a card and told us to call her any time for information or to schedule maintenance. In summary: This is what buying a car should be about. Very professional, no messing around. Every person we spoke with was pleasant. We drove away in a car meeting our needs after just a couple hours of effort. An easy recommendation. More

Finally.....a car buying experience that was stress free! I truly felt the difference in this approach versus a stereotypical dealer. No pressure, no harrassment. Heather was great to work with and answer I truly felt the difference in this approach versus a stereotypical dealer. No pressure, no harrassment. Heather was great to work with and answered questions and inquiries promptly. All in all, McGrath is truly a different type of dealer and great to deal with! More