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McGrath Lexus of Chicago
Chicago, IL
950 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 10, 2011
Went there to look at a used BMW. Ended up buying a used Lexus. Although the traffic outside and in the dealers parking lot made things a little hectic on a Saturday morning, once we entered we were very i Lexus. Although the traffic outside and in the dealers parking lot made things a little hectic on a Saturday morning, once we entered we were very impressed. Superlative customer experience. Anthony was friendly, patient and knowledgeable. More
by Rick Bastian
Employees Worked With
Anthony Swenke, Anthony Swanke
January 08, 2011
Brian Carlson was extremely helpful and listened to all of my needs. He made sure that I was happy with my purchase and he took the extra time to meet up with me the next day to go through all the whistle of my needs. He made sure that I was happy with my purchase and he took the extra time to meet up with me the next day to go through all the whistles and bells on my car. Additionally, the added touch of calling to make sure that I was happy and to see how things were going, reassured me that I made the right decision. The staff is extremely helpful and friendly. They make you feel like family and that they are happy to have your business. I will definitely be recommending Brian and McGrath Lexus to my friends and family and will certainly be buying my next car from them. More
by jshpritz
Employees Worked With
Brian Carlson
January 07, 2011
43 years in the U.S.,many, many cars purchased of many different make and from many dealers.McGrath and Mr.Douglas have been without a doubt the very best of all.Lexus cars as well the more satisfying of different make and from many dealers.McGrath and Mr.Douglas have been without a doubt the very best of all.Lexus cars as well the more satisfying of all the others.Thank you much,i wil be back. Mauro Del Vecchio More
by Noemimauro
Employees Worked With
Mr. John Douglas
January 06, 2011
The service provided was excellent as always. The service was doen in a timely manner and to perfection. All of the members of the service department are pleasant and knowledgeable. The service manager, Mike was doen in a timely manner and to perfection. All of the members of the service department are pleasant and knowledgeable. The service manager, Mike Stokes runs a fantastic service department. More
by kmlyons23
Employees Worked With
rich palicka, Rich Palicka
January 06, 2011
I recently purchased another vehicle from McGrath Lexus of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are k of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are knowledgeable and who geuniunely care about their customers. I highly recommend Lexus, and specifically McGrath Lexus of Chicago. For used cars, Sharon Gale is the manager, and she along with her staff (Dave Moore and others) will ensure a quality experience. For new cars, Julie Hill has been with McGrath for a while and really knows her stuff. Finally, the service guys are the best in the city!!! Robert Zuniga takes care of all our household vehicles. The team at Lexus makes it hard to think about going any else. More
by jerold
Employees Worked With
Sharon Gale, Dave Moore, Robert Zuniga, Julie Hill, Julie Hill, Robert Zuniga
January 05, 2011
Brian Carlson was a pleasure to work with. I enjoyed working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you fe working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you feel like a very valuable customer for McGrath Lexus. I would recommend him to future Lexus buyers. He is an asset to the sale and leasing team. More
by Sh5445
Employees Worked With
Brian Carlson
January 05, 2011
When I arrived at the service department I was not promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to busy to extend a warm greeting or make me feel appreciated or that my business was of interest. I was actually there for items to be added to the car that I purchased when I bought my car. Hopefully, the experience will be diffent when I return. More
by preppy2068
Employees Worked With
unknown as they didn't introduce themselves or give me a business card
January 03, 2011
After looking at we bites and cars for many months, I finally decided on the Lexus GX. I chose McGrath in Chicago because they had the most choices. Upon my first visit, I met Sean Shumpert from sale finally decided on the Lexus GX. I chose McGrath in Chicago because they had the most choices. Upon my first visit, I met Sean Shumpert from sales. Sean showed me a number of vehicles and encouraged test drives. Since we wanted a specific color combination and were not ready to immediately purchase, we did not buy at that time. Sean was no pressure and kept in touch with me regularly. He called me back always and addressed all my issues. Finally, we were ready to buy and we went back to McGrath. Sean again showed me numerous vehicles and we ended up purchasing that day. Sean delivered on everything he promised. Maenads in finance was also a pleasure to deal with. He was respectful, informative and sincere. I enjoyednworking with him too. More
by John osterman
Employees Worked With
Sean Shumpert
January 01, 2011
Today (12/30), my family was leaving Chicago to travel back to our home in Wisconsin when we started experiencing a total system failure. Our Lexus GX literally "died" as we pulled into the McGrath Le back to our home in Wisconsin when we started experiencing a total system failure. Our Lexus GX literally "died" as we pulled into the McGrath Lexus parking lot. We later found out we needed a new alternator and battery. With 3 kids and a dog in the car, we were really hoping that McGrath could help us out. We have our car serviced through Lexus in WI, but had never been to McGrath before. Within 5 minutes several people had emereged from the dealership to jump start the car, get our family out and comfortable in the waiting room, and began work on the vehicle. We were just amazed as the service department appeared to be extremely busy. We received ABSOLUTELY OUTSTANDING service from everyone at the dealership, particularily Bob Jaskolski. Everyone(this includes anyone we came in contact with, probably about 10 different members of McGrath staff) was extremely kind to the kids and the dog and went out of their way to make sure we were all comfortable while we were waiting. Mr. Jaskolski updated us frequently, went ABOVE AND BEYOND in making for sure that everything was fixed correctly on the car, pulled up all of our warranty information on the vehicle (which by the way was honored without question and saved us major $$$), and got us on our way as quickly as possible. We are extremely grateful to him! It is this kind of exceptional, truly outstanding service that has made us return to and will keep us returning to Lexus for all of our vehicles and their service. We thank the McGrath staff, particularily Bob, for helping out a couple of out of town "Wisconsinites" when they needed help the most! More
by latasharae
Employees Worked With
Bob Jaskolski
December 29, 2010
Great experience. Andy does a very solid job of presentation, price discussions, follow up and professionalism.Very nice atmosphere in the dealership. Appear to have great facilities in which to wa presentation, price discussions, follow up and professionalism.Very nice atmosphere in the dealership. Appear to have great facilities in which to wait for service to be completed. Had a bowl of chili, woman behind the counter was quite pleasant and chili outstanding. More
by jimguerin
Employees Worked With
Andy Midynski
