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McGrath Lexus of Chicago
Chicago, IL
923 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 20, 2010
Anthony was referred to us by a close friend. From the beginning of our visit there, we felt extremely comfortable. The atmosphere at tihs dealership is very friendly and enthusiastic. Anthony was upfro beginning of our visit there, we felt extremely comfortable. The atmosphere at tihs dealership is very friendly and enthusiastic. Anthony was upfront with us and listened. He didn't try to sell us something we didn't need or want. He was very customer service focused and we appreciated this from the beginning to the end when we walked away with our purchase. Both my husband and I were very pleased with the whole experience and are thrilled to be new Lexus owners! Chiara and Oscar Vega More
by ccesal
Employees Worked With
Anthony Swanke, Anthony Swanke
December 18, 2010
This was our first Lexus experience, but I suspect it won't be our last. Bill made time in his schedule to see us at short notice and helped us narrow down the options on a previously owned RX350. His won't be our last. Bill made time in his schedule to see us at short notice and helped us narrow down the options on a previously owned RX350. His knowledge on all aspects of the car and financing made our decision process quick and simple. We didn't feel pressure and there was no rush (despite the fact that we were the only people left in the McGrath showroom when we finally made our decision. Bill also turned over his PC to us so that we could arrange on-line insurance to avoid a second visit to pick up our new car. I would recommend both the dealership and, of course, Bill! More
by amcneill666
Employees Worked With
Bill Davis
December 17, 2010
After a very lengthy online research, my wife and felt we wanted to look at both the Lexus RX and the Acura MDX. We called McGrath Lexus in Chicago and was put at ease when our call was promptly answered by wanted to look at both the Lexus RX and the Acura MDX. We called McGrath Lexus in Chicago and was put at ease when our call was promptly answered by OLLIE TOWNSEND in sales. Ollie very patiently answered our questions and scheduled an appointment for the following Saturday. When we arrived at the showroom, Ollie was at the front reception area ready to guide us. After a complete explanation of the Lexus features and benefits, and a very good head-to-head comparison with the MDX, we were 100% sold on the Lexus RX in a beautiful Smoky Granite Mica color. Ollie then got us a much better price than we thought possible. We are now owners of a NEW 2011 Lexus RX 350. Call McGrath and ask for OLLIE TOWNSEND!!! More
by adamt
Employees Worked With
Ollie Townsend
December 17, 2010
I found my visit to McGrath Lexus to be nothing but pleasant, friendly, and very accomodating! The staff is very nice, the place has a great Cafe with plenty of customer amenities, and they made my v pleasant, friendly, and very accomodating! The staff is very nice, the place has a great Cafe with plenty of customer amenities, and they made my visit a pleasure to be there. I found the interior of the facility to be amazing, with a putting green, multiple showrooms full of interesting artwork, warm decor, and plenty of comfortable seating or workstations while you wait for your car to be serviced and washed! More
by rmjostes
Employees Worked With
Mike Stokes, Robert Zuniga, Andy Pak, Rich Palicka, Jodi Gaitens, Mark McLawhorn
December 08, 2010
I would recommend this dealership to my friends and family without hesitation. The professionalism and knowledge of the entire Lexus line by my salesman Andy was very impressive. Everyone I came in con family without hesitation. The professionalism and knowledge of the entire Lexus line by my salesman Andy was very impressive. Everyone I came in contact with at the dealership was extremely courteous and greeted my wife and I with a smile. The entire experience was over the top and I have never been so impressed by a dealership and enjoyed buying a vehicle so much.I would just like to say thank you for making the purchase of my first of many Lexus vehicles a pleasant experience. It was nice to not feel pressured or feel like I was being pushed into any vehicle. I explained my needs and my use of the vehicle and my salesman was wonderful at explaining everything. I test drove a few vehicles and models and never felt pushed or pressured into buying anything. I have bought roughly 15 cars in the last 17 years and this was by far the most enjoyable experience. More
by Derek_C
Employees Worked With
Andy Miodynski
December 07, 2010
We were looking for a low miles luxury SUV online and found a very nice truck at McGrath. It was one of the best experiences I have had buying a car. We agreed on a price and I stopped by to sign some pa found a very nice truck at McGrath. It was one of the best experiences I have had buying a car. We agreed on a price and I stopped by to sign some papers and pick it up. It was a Saturday and it only took around an hour. All in all the Lexus experience has been great and every thing we were told by friends that it would be. More
by sallylloyd
Employees Worked With
Sharon Gale
December 03, 2010
Rick was VERY laid back and did not pressure me to close on the sale ... All of the other people we spoke with including the financing department were the same. Options were given to us but not jammed down on the sale ... All of the other people we spoke with including the financing department were the same. Options were given to us but not jammed down our throats. Not the typical dealership that gives auto sales people the usual bad rap. More
by chgosfs
Employees Worked With
Rick Guzman
December 01, 2010
To make a long story short, I was in town from Michigan visiting friends. My RX was acting up and not being a car expert I wasnt' sure what the problem was. Googled Lexus dealers in Chicago and McGrath was visiting friends. My RX was acting up and not being a car expert I wasnt' sure what the problem was. Googled Lexus dealers in Chicago and McGrath was the one! Bob in the service department understood I was from out of town and he knew I wanted them to take their time in diagnosing the problem, however I was on a time crunch to get back home. He said to bring the car in and they would look at it immediately. I left it for the day and Bob updated me with the progress of the repair a couple of times that day. All in all, McGrath and Bob did an awesome job! I couldn't have been happier and perhaps my next Lexus will come from McGrath! Thanks Bob and to all in the Servive Department. Sue L. More
by classof78
Employees Worked With
Bob J.
March 06, 2009
This is one of the best experiences I have ever had with a dealership servicing my car. I took the car there after a bad experience at Bredemann Lexus. There were 3 recalls out on my 2006 Lexus and I jus a dealership servicing my car. I took the car there after a bad experience at Bredemann Lexus. There were 3 recalls out on my 2006 Lexus and I just purchased it about 1 year ago. Robert was awesome and took great care of me. They even found an issue with my brakes that was missed during the inspection at Bredemann and replaced my brakes free of charge even though they were not under warranty! I didn't even buy my car at McGrath- I bought it at Bredemann but McGrath took care of the things Bredemann missed and they were aweseome to deal with! Needless to say, I won't go back to Bredemann ever again. I am not sure about McGrath for sales but will definitely give them first shot at my business the next time I buy another Lexus. I will definitely continue to use them for service! Amanda More
by amanda.webster
Employees Worked With
Robert, Robert Zuniga
October 09, 2008
It has been a pleasure doing business with McGrath Lexus for nearly a decade. Our 99 RX300 Odometer turned over to 100K in our driveway Monday 8/25/08. This car has been the most carefree and dependable for nearly a decade. Our 99 RX300 Odometer turned over to 100K in our driveway Monday 8/25/08. This car has been the most carefree and dependable vehicle we have ever owned. It was purchased in 2/99 to replace our seven year old mini-van as our second child went off to college. That son has now graduated from the U of I, worked for five years and returned to MIT Business School. Although my "sports car in high heels", as I so fondly refer to the RX300, doesn't have the same get up and go as when brand new, it is still luxuriously comfortable on the road. It has helped move our three children in and out of college. Even our youngest is using it now to facilitate her downtown Chicago move during second year law school. I would never consider replacing this car with anything other than another RX300 from McGrath Lexus of Chicago. The combination of style, function, comfort and durability are the benchmarks of what we look for in a car. The fact that it has taken so little time and money to maintain for nine plus years is wickedly delicious icing on the very pretty cake. It has been a pleasure doing business with McGrath Lexus for nearly a decade. Most sincerely, Judy Roin More
by jodyroin
Employees Worked With
John Douglass
