McGrath Lexus of Chicago

We had a completely positive experience with Bill Davis during the purchase of a certified RX 350. He showed us the vehicles we were interested in, provided all information, explained the maintenance histo during the purchase of a certified RX 350. He showed us the vehicles we were interested in, provided all information, explained the maintenance histories and minor differences. Bill even ensured we had an opportunity to look at a vehicle that was off-site when we arrived, even though our deal was essentially done. During our test drive he ensured we experienced expressway, city streets and potholes. We agreed on a price quickly, reflective of the market, and a fair market price for our trade was offered without fuss. Available accessories were offered without pressure. Doug Bell did a great job with the paperwork, explained the favorable financing available and suggested we select the terms we preferred. We initially thought we would do a cash deal, but the finance rates were very good, with no penalties for prepayment of the loan. No pressure from Mr. Bell to purchase things we didn't care about. The porters re-washed the vehicle, topped of the tank and had everything ready to go. On the way out we were introduced to Jodie Gaitens, a service advisor. She gave us a card and told us to call her any time for information or to schedule maintenance. In summary: This is what buying a car should be about. Very professional, no messing around. Every person we spoke with was pleasant. We drove away in a car meeting our needs after just a couple hours of effort. An easy recommendation. More

Finally.....a car buying experience that was stress free! I truly felt the difference in this approach versus a stereotypical dealer. No pressure, no harrassment. Heather was great to work with and answer I truly felt the difference in this approach versus a stereotypical dealer. No pressure, no harrassment. Heather was great to work with and answered questions and inquiries promptly. All in all, McGrath is truly a different type of dealer and great to deal with! More

Tony and Heather made the purchase of my new car effortless--I can't say enough good things about the customer service they provided. They are fantastic. I have purchased many cars and this was f effortless--I can't say enough good things about the customer service they provided. They are fantastic. I have purchased many cars and this was far and above the best experience I've had with a purchse. I would not hesitate to send family, friends, and colleagues to McGrath. More

This was our first Lexus experience, but I suspect it won't be our last. Bill made time in his schedule to see us at short notice and helped us narrow down the options on a previously owned RX350. His won't be our last. Bill made time in his schedule to see us at short notice and helped us narrow down the options on a previously owned RX350. His knowledge on all aspects of the car and financing made our decision process quick and simple. We didn't feel pressure and there was no rush (despite the fact that we were the only people left in the McGrath showroom when we finally made our decision. Bill also turned over his PC to us so that we could arrange on-line insurance to avoid a second visit to pick up our new car. I would recommend both the dealership and, of course, Bill! More

After a very lengthy online research, my wife and felt we wanted to look at both the Lexus RX and the Acura MDX. We called McGrath Lexus in Chicago and was put at ease when our call was promptly answered by wanted to look at both the Lexus RX and the Acura MDX. We called McGrath Lexus in Chicago and was put at ease when our call was promptly answered by OLLIE TOWNSEND in sales. Ollie very patiently answered our questions and scheduled an appointment for the following Saturday. When we arrived at the showroom, Ollie was at the front reception area ready to guide us. After a complete explanation of the Lexus features and benefits, and a very good head-to-head comparison with the MDX, we were 100% sold on the Lexus RX in a beautiful Smoky Granite Mica color. Ollie then got us a much better price than we thought possible. We are now owners of a NEW 2011 Lexus RX 350. Call McGrath and ask for OLLIE TOWNSEND!!! More