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McGrath Lexus of Chicago
Chicago, IL
950 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 24, 2011
I just wanted to take a moment and recognize a few of your associates. Around two weeks ago I purchased a pre owned vehicle from your Chicago location. During my year of research looking for a sports c your associates. Around two weeks ago I purchased a pre owned vehicle from your Chicago location. During my year of research looking for a sports car I dealt with many different dealerships and salespeople throughout the Chicagoland Area including the northern suburbs, western suburbs, downtown, and southern suburbs. Around a month or two ago while my wife and I were on a walk I noticed a BMW 335i hard top convertible on your lot. Once we returned home I then jumped onto your website (great site and thorough) and looked over the vehicle specs and then got into trouble because I noticed a Porsche. The next day I called and spoke with Gary Sowell over the phone. He answered the call extremely professionally, and prospected me to the fullest. At this point in time I was hesitant to give too much information, but he was definitely going through all the correct motions to try and figure out my "hot buttons" and personal information so that he could follow up with me. Two days later I showed up on a Saturday and went for two different test drives. Being loyal to Gary, since we spoke on the phone, I asked for him by name and I was not surprised when I had to wait a bit to see him due to the fact he was with another clients. When Gary and I first meet in person he was extremely personable and professional. He was not your typical salesman (I used to sell and hate the stereotype, plus we all really sell everyday anyways), no matter what industry you are dealing with, he was extremely patient and let me ask my numerous questions without interrupting. He dug to get answers to my questions, but knew most of the answers to them. I am a particular person and do way too much research in advance before I make a major purchase, so I would call myself a pain in the butt for any salesperson to deal with. Over the next week or two I called Gary many times and he was prompt in calling me back and answering my questions. At a point in time I did have a question about warranties and extending the current one on the vehicle. He then placed me in contact with Doug who was also very polite and professional. Once we got down to the purchasing details he put me in contact with the pre owned manager Sharon, who was also extremely pleasant and fun, which I am sure you know. I also dealt with "Chon," one of your detailers who was extremely hospitable, and many other sales associates and employees of McGrath. All of these people exhibited the same persona. It truly seems that they love what they do and care about the customer and your business. It was really interesting when I was speaking with "Chon," and he stated, "that as long as the customer is happy he is happy, and that he will do whatever it takes to make the customer happy." Wow man this is what makes us all successful! Sorry for being so long winded with this note but I just wanted to let you know that your team members, no matter what level they are on the ladder, all really go above and beyond for your business. Whatever training, employee incentives, general morale, or selective hiring practices you all are doing has created a great culture for the business. Thank you very much for giving me a great reason to purchase this vehicle and keep this world working and running. More
by jwashlow
Employees Worked With
Gary Sowell, Gary Sowell
January 23, 2011
Second car I've bought from them, both used. The cars are in great shape and the ongoing service is outstanding. Frank in the business office was incredibly organized. The first car I bought was the first I in great shape and the ongoing service is outstanding. Frank in the business office was incredibly organized. The first car I bought was the first I had ever bought used. The experience was so good I decided when it was time to replace a second car,I wanted a Lexus and I wanted it from McGrath. I called Gary and he qiuckly found what we wanted and got the deal finished. More
by gehron
Employees Worked With
Gary Sowell, Gary Sowell
January 22, 2011
I have bought two cars from McGrath Lexus in Chicago. The experience has been great for me both times. David Moore the Sales Person I worked with each time was exceptional. David knows his product, and The experience has been great for me both times. David Moore the Sales Person I worked with each time was exceptional. David knows his product, and makes the whole car buying experience a pleasure. He is very customer service oriented and knowledgeable. I purchased a car from him over three years ago (GX470). This year I decided it was time for a trade in. A friend of mine suggested Land Rover, so I went to a Land Rover dealership thinking this may be the way to go, but I was wrong. Not only did I not care for the Land Rover, I felt somewhat pressured, so I left. I went back to McGrath and asked for David Moore. He was happy to see me and listened to my needs to put in into the appropriate car based on those needs. I ended up going with a certified preowned LX 570. David made my buying experience virtually effortless. Because of this, I will recommend McGrath Lexus, specifically David Moore to any of my friends and family. Carol Carlson More
by CarolACarlson
Employees Worked With
David Moore
January 21, 2011
Dave Moore was wonderful to work with. Honest, helpful and knowledgable about the Lexus we purchased. We live in Wisconsin and have limited Lexus dealerships. I can say that I will most definitely m and knowledgable about the Lexus we purchased. We live in Wisconsin and have limited Lexus dealerships. I can say that I will most definitely make the drive again to purchase a new or used car from McGrath Lexus of Chicago. Best car purchase experience that I have ever encountered. MANY THANKS!!!! More
by bogie29
Employees Worked With
Dave Moore
January 18, 2011
We had a wonderful experience working with David and his associates. They were very honest and willing to work with us. They made what could have been a stressful experience a pleasure. We received the v associates. They were very honest and willing to work with us. They made what could have been a stressful experience a pleasure. We received the vehicle in spotless condition. Their attention to detail was outstanding. The vehicle we received was exactly as it was described in their ad. Thanks again Dan & Margie. More
by poppycomp
Employees Worked With
David Moore
January 17, 2011
This is my third Lexus in three years, all purchased at McGrath in Chicago. In addition to loving each of my cars, the service, knowledge and friendliness at this dealership is a major factor for me to be McGrath in Chicago. In addition to loving each of my cars, the service, knowledge and friendliness at this dealership is a major factor for me to be a return customer. I have and will continue to recommend McGrath Lexus. More
by donascott
Employees Worked With
Brian Carlson, Mike T., Maria and Doug, Mike Tumilty
January 16, 2011
Steve was a pleasure dealing with from start to finish. I was referred to him from a friend who bought a car at McGrath Lexus in Chicago. I now know why since he's been at the dealership since they opened I was referred to him from a friend who bought a car at McGrath Lexus in Chicago. I now know why since he's been at the dealership since they opened in 1999. All areas were done professionally from Lexus knowledge, to patience answering questions, to aggressive pricing and consideration of my time making it a smooth transaction. Thanks! More
by flygirl43
Employees Worked With
Steve Stover
January 14, 2011
Our experience with McGrath Lexus has been, and continues to be exceptional. The fact that I'm writing this review 3 months after our initial purchase is a testament to the unwavering commitment to Customer to be exceptional. The fact that I'm writing this review 3 months after our initial purchase is a testament to the unwavering commitment to Customer Service shared by all the McGrath employees that I have had the pleasure of coming into contact with. Brian Carlson was friendly, knowledgeable, honest, and patient (an unusual and pleasant attribute for a car salesman!). Our purchase experience spanned several days, and due to business travels, even included negotiations via text messages! Through it all, Brian was steadfast in his commitment to us as Customers and always treated us with respect and dignity. The thing is, even months after our purchase (We LOVE our Lexus), Brian continues to make good on his Customer Service commitment! He still finds us in the service center when we're getting tuned up, or car washed, and he always stops and says hi. More importantly, he still sources requests from us on anything he can help with regarding our car. Outside of our Sales experience, we have gone through a car wash and a 1000 mile check up, and all McGrath staff has been prompt, courteous, and professional. Everyone has made us feel right at home and completely comfortable. The McGrath experience is something I wouldn't hesitate to recommend to anyone! Ask for Brian Carlson he's great! More
by brianschoenfeld
Employees Worked With
Brian Carlson
January 12, 2011
We were pressed for time the day we purchased our Lexus because we had to go home at pack for a trip the following morning. So, Russ got all the paper work ready and drove our Lexus and paper work to over because we had to go home at pack for a trip the following morning. So, Russ got all the paper work ready and drove our Lexus and paper work to over to our house that evening. This helped us out tremendously and we were extremely appreciative and thankful for this. Since then, he has checked up with us to see if we had any questions about the vehicle or needed anything. We had a positive experience. Thank you! More
by ahondrop
Employees Worked With
Russ Raskin, Sharon Gale, , Russ Raskin
January 11, 2011
I had a great experience here. I brought in a honda accord 2009 and got a great price for my trade in. The car I bought was in incredible condition as promised, and they cleaned and waxed it upon purc accord 2009 and got a great price for my trade in. The car I bought was in incredible condition as promised, and they cleaned and waxed it upon purchase. I have bought 2 cars from here in the past 2 years, and dealt with Anthony both times. I have been very happy with both purchases. More
by yonic
Employees Worked With
Anthony Swanke, Anthony Swanke
