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McGrath Lexus of Chicago

Chicago, IL

4.6
923 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 923 reviews

January 03, 2011

After looking at we bites and cars for many months, I finally decided on the Lexus GX. I chose McGrath in Chicago because they had the most choices. Upon my first visit, I met Sean Shumpert from sale More

by John osterman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Shumpert
January 01, 2011

Today (12/30), my family was leaving Chicago to travel back to our home in Wisconsin when we started experiencing a total system failure. Our Lexus GX literally "died" as we pulled into the McGrath Le More

by latasharae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Jaskolski
Jan 04, 2011 -

McGrath Lexus of Chicago responded

Thank you for your review. We appreciate the time you have taken to share your positive experience with us. McGrath Lexus of Chicago was designed to provide an incomparable level of service and we are delighted to hear that Bob J was so accommodating to you and your family. We appreciate your business and we hope we can continue to exceed your expectations. Feel free to contact me directly to assist you with any of your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 29, 2010

Great experience. Andy does a very solid job of presentation, price discussions, follow up and professionalism.Very nice atmosphere in the dealership. Appear to have great facilities in which to wa More

by jimguerin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Midynski
December 27, 2010

Everyone at McGrath was very welcoming and helpful. I've never been to this Lexus location and was surprised at how large the showroom was and the number of vehicles available. My initial contact was with S More

by mchama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Shumpert
Dec 27, 2010 -

McGrath Lexus of Chicago responded

I would like to personally thank you for your review regarding your sales experience here at McGrath Lexus of Chicago. I am delighted to hear that you had such a positive experience while working with Sean. We appreciate your business and we hope we can continue to exceed your expectations. Feel free to contact me directly to assist you with any of your Lexus needs in the future. Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 27, 2010

My sales guy (Bill Davis) was friendly, direct and easy to do business with (as salesmen go). I would recommend working with him. My only small gripe with him is that he seemed preoccupied with his cell p More

by jaijai
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Davis, Andy Miodinski
Dec 27, 2010 -

McGrath Lexus of Chicago responded

Thank you for reviewing us on DealerRater.com. We appreciate the time you have taken to share these thoughts with us. Your satisfaction is our highest priority and it is through input, such as yours, that we are able to gain greater insight as to how our customers perceive our products and services. Please do not hesitate to contact me directly to assist you with any of your Lexus needs in the future. Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 27, 2010

We had a completely positive experience with Bill Davis during the purchase of a certified RX 350. He showed us the vehicles we were interested in, provided all information, explained the maintenance histo More

by Chicagoguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Davis, Jodi Gaitens
December 27, 2010

Finally.....a car buying experience that was stress free! I truly felt the difference in this approach versus a stereotypical dealer. No pressure, no harrassment. Heather was great to work with and answer More

by Mikenmag
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather O'malley, Heather O'Malley
December 24, 2010

My experience was great. As I entered the dealership greeting me. I told her the type of vehicle I was interested in. She then took me on a test drive. After the test drive it was time to make a deal More

by jeremyplummer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather O'Malley, Heather O'Malley
Dec 27, 2010 -

McGrath Lexus of Chicago responded

Hi Jeremy, Thank you for taking the time to review us on DealerRater.com. Heather is an excellent member of our Sales team and I am pleased to hear that she exceeded your expectations. I hope you are enjoying your new Lexus and please let me know if I can help you with any of your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 24, 2010

Let me start by saying that I HATE shopping for cars. My lease on my current car was up and I needed a car quickly. I didn't have time to shop around a lot and was not looking to play games. I called McGr More

by bradkaplan33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tumility, Mike Tumilty
Dec 27, 2010 -

McGrath Lexus of Chicago responded

Brad, Thank you for your kind words! At McGrath Lexus of Chicago we understand the complexities of buying a luxury automobile and strive to make the buying experience a comfortable and enjoyable process for all of our clients. We appreciate the time you have taken to share your experience with us on DealerRater. Please let me know if I can assist you with your Lexus needs in the future. Best Regards, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

December 21, 2010

Tony and Heather made the purchase of my new car effortless--I can't say enough good things about the customer service they provided. They are fantastic. I have purchased many cars and this was f More

by eshess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Pape and Heather O'Malley, Heather O'Malley