McGrath Lexus of Chicago

Our experience with McGrath Lexus has been, and continues to be exceptional. The fact that I'm writing this review 3 months after our initial purchase is a testament to the unwavering commitment to Customer to be exceptional. The fact that I'm writing this review 3 months after our initial purchase is a testament to the unwavering commitment to Customer Service shared by all the McGrath employees that I have had the pleasure of coming into contact with. Brian Carlson was friendly, knowledgeable, honest, and patient (an unusual and pleasant attribute for a car salesman!). Our purchase experience spanned several days, and due to business travels, even included negotiations via text messages! Through it all, Brian was steadfast in his commitment to us as Customers and always treated us with respect and dignity. The thing is, even months after our purchase (We LOVE our Lexus), Brian continues to make good on his Customer Service commitment! He still finds us in the service center when we're getting tuned up, or car washed, and he always stops and says hi. More importantly, he still sources requests from us on anything he can help with regarding our car. Outside of our Sales experience, we have gone through a car wash and a 1000 mile check up, and all McGrath staff has been prompt, courteous, and professional. Everyone has made us feel right at home and completely comfortable. The McGrath experience is something I wouldn't hesitate to recommend to anyone! Ask for Brian Carlson he's great! More

I had a great experience here. I brought in a honda accord 2009 and got a great price for my trade in. The car I bought was in incredible condition as promised, and they cleaned and waxed it upon purc accord 2009 and got a great price for my trade in. The car I bought was in incredible condition as promised, and they cleaned and waxed it upon purchase. I have bought 2 cars from here in the past 2 years, and dealt with Anthony both times. I have been very happy with both purchases. More

Went there to look at a used BMW. Ended up buying a used Lexus. Although the traffic outside and in the dealers parking lot made things a little hectic on a Saturday morning, once we entered we were very i Lexus. Although the traffic outside and in the dealers parking lot made things a little hectic on a Saturday morning, once we entered we were very impressed. Superlative customer experience. Anthony was friendly, patient and knowledgeable. More

43 years in the U.S.,many, many cars purchased of many different make and from many dealers.McGrath and Mr.Douglas have been without a doubt the very best of all.Lexus cars as well the more satisfying of different make and from many dealers.McGrath and Mr.Douglas have been without a doubt the very best of all.Lexus cars as well the more satisfying of all the others.Thank you much,i wil be back. Mauro Del Vecchio More

I recently purchased another vehicle from McGrath Lexus of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are k of Chicago and once again they have exceeded my expectations. No only do they have superior vehicles, but they also have outstanding people who are knowledgeable and who geuniunely care about their customers. I highly recommend Lexus, and specifically McGrath Lexus of Chicago. For used cars, Sharon Gale is the manager, and she along with her staff (Dave Moore and others) will ensure a quality experience. For new cars, Julie Hill has been with McGrath for a while and really knows her stuff. Finally, the service guys are the best in the city!!! Robert Zuniga takes care of all our household vehicles. The team at Lexus makes it hard to think about going any else. More

Brian Carlson was a pleasure to work with. I enjoyed working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you fe working with him during my purchase of the RX350. He follow through on his word, follows up with phone calls and emails and most of all makes you feel like a very valuable customer for McGrath Lexus. I would recommend him to future Lexus buyers. He is an asset to the sale and leasing team. More

When I arrived at the service department I was not promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to busy to extend a warm greeting or make me feel appreciated or that my business was of interest. I was actually there for items to be added to the car that I purchased when I bought my car. Hopefully, the experience will be diffent when I return. More