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McGrath Lexus of Chicago

Chicago, IL

4.6
923 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 923 reviews

March 24, 2011

I have always taken my car to the dealership for service. Since I have had Bob Jaskolski for the last serveral service appointments I have been extremely pleased with the service and attention to detail. B More

by Robert Kent Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Jaskolski
March 23, 2011

On Saturday, we were intending to purchase a Mercedes ML 350, but wanted to stop at lexus to rule out the 400H. When we arrived we worked with Andy and it was such a great experience. He showed all the cars More

by ampymartinez34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Miodynski
March 22, 2011

Our experience could not have been smoother than it was. From beginning to end we were treated with professionalism and respect. We really felt our sales person (Anthony Swang) treated us the way a custom More

by mygx470
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Swanke-Maria & Frank Cowan, Anthony Swanke
March 21, 2011

When I was interested in purchasing a new automobile, I interacted with the internet sales department. The internet sales department was outstanding in helping to make my deal happen. My questions were ans More

by DKM1550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather OMalley, Heather O'Malley
March 17, 2011

I walked into the dealtership not knowing what to expect. I was advised that since I am single now that it would be better to lease a vehicle so it would always be new. My nephew just leased a Lexus so he More

by chimpar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Novelli, Nick Novelli
March 16, 2011

They are very attentive and detail oriented, felt welcome. The free car wash is a nice touch. Enjoyed the layout and waiting room. Only downfall I saw was hard to get in or out if traffic saturated. More

by Boatdriver11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich P. , Rich Palicka
March 15, 2011

Quick and fast and worked with my situation. There were some other salespeople having off colorr/personal convos while I was waiting. Did not seem appropriate for a work place. Heather and Doug Bell were More

by gwalkerdc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather O'Malley, Heather O'Malley
Mar 16, 2011 -

McGrath Lexus of Chicago responded

Thank you for your kind words! At McGrath Lexus of Chicago we understand the complexities of buying a luxury automobile and strive to make the buying experience a comfortable and enjoyable process for all of our clients. On the other hand, I sincerely apologize for the behavior of the other employees. I can assure you this is not the usual behavior and that it will not happen in the future. Please let me know if I can provide any additional assistance, I would be happy to help. Sincerely, Emily Illingworth Internet Coordinator 773.342.6300 ext 1238

March 08, 2011

McGrath Lexus of Chicago is very customer friendly, from the sales people, service/maintenance area and the folks that wash my car. I recently purchased a CT200H and the experience was excellent. No press More

by joseg66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather O'Malley, Heather O'Malley
March 07, 2011

i was in the market for a certified used is 250. i traded in my 08 escape for an 08 is250, vasilly ( my salesman, worked with me all the way, on price and on the trade in. I am so pleased with the service a More

by linus73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
vasilly
March 06, 2011

Everything has been easy and pleasant. From my initial contact online through the time that the car arrived, I have been very happy with the treatment and care I have received. After three days, I am thr More

by ronaldom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie Hill and young guy named Manny, Julie Hill
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