McGrath Lexus of Chicago

Was very pleased with McGrath and Andy was a great salesman, however to be honest with the low miles on a 2006 LS car it didn't take a lot on convincing. However there were some things that needed to salesman, however to be honest with the low miles on a 2006 LS car it didn't take a lot on convincing. However there were some things that needed to be fixed and so far Andy has had the service dept take care of them but were still waiting on a part from Japan, because of the earthquake the plant was destroyed so I don't know about that yet. But so far everything was good. The waiting area is a place where you could just hang out, very comfortable. Yes I would recommend McGrath and Andy... More

Andy handled everything and it went great. All handled without a hitch! Car was delivered promptly and with all the info I needed. i would buy there again and sent my brother and nephew there the next day without a hitch! Car was delivered promptly and with all the info I needed. i would buy there again and sent my brother and nephew there the next day. More

I had a very positive experience with this dealership. Their follow-up was extremely fast and communication was appropriate in timeliness and frequency. I traveled some distance from my home for this expe Their follow-up was extremely fast and communication was appropriate in timeliness and frequency. I traveled some distance from my home for this experience as the two dealerships more proximal to my home failed in responding to my needs. In one case the response was " I lost your email", and in the other, "I didn't answer your phone call because I was outside with a customer". At McGrath Lexus, the professionalism exhibited was more in line with expectations one could expect to experience in purchasing a luxury automobile. More

I initially visited “McGrath Lexus of Chicago” to buy a 2010 CPO RX350. Matt Toig assisted me to decide for a brand new 2011 Rx350. I gotta admit that Matt Toig was one of the best sale people I have met. 2010 CPO RX350. Matt Toig assisted me to decide for a brand new 2011 Rx350. I gotta admit that Matt Toig was one of the best sale people I have met. He was very informative, friendly and honest. One of his exceptional services was to find a certified place to install a handicap hand control. I’m a disabled customer who needs to have a handicap hand control installed. He will deliver the car to me after the hand control is installed. I’m very impressed by Matt’s exceptional services and professionalism. More

Could not say anything better than the treatment I received from McGrath Lexus. Emily has been wonderful, and the fact they go above and beyond to make the customer satisfied shows the exemplary servi received from McGrath Lexus. Emily has been wonderful, and the fact they go above and beyond to make the customer satisfied shows the exemplary service they provide at the dealership! More

Anthony Swanke was the ultimate professional in working with me to purchase a new car. His attention to me, the purchaser, and his attention to detail enabled me to walk out the door with a car that met m with me to purchase a new car. His attention to me, the purchaser, and his attention to detail enabled me to walk out the door with a car that met my criteria and at a price in which I was satisfied. Anthony made what could have been a difficult experience a pleasant one instead. I strongly recommend Anthony to anyone looking to purchase a car. More

The car purchasing process can be painful and long and often you walk away not feeling satisfied with the purchase or the deal that you got. I have never experienced either with Sharon and now with Andy a often you walk away not feeling satisfied with the purchase or the deal that you got. I have never experienced either with Sharon and now with Andy as my second pre-owned purchase. I always know I will be treated well...fairly and efficiently ( I was in and out with a new car in an hour and a half.) I also know I will be well taken care of during maintenance with Rich Palika....I will be a loyal customer for years to come...as I already have for years in the past. More

Steve Stover was a pleasure to deal with -- professional, low key and very knowledgeable about the RX 350. This is the second Lexus I have bought from McGrath. I serviced my first Lexus, an RX 300, at McGr low key and very knowledgeable about the RX 350. This is the second Lexus I have bought from McGrath. I serviced my first Lexus, an RX 300, at McGrath for 10 years. The service has been excellent -- prompt, efficient, and competent. I look forward to my continuing relationship with McGrath as I will service my new Lexus there as well. More

HORRIBLE EXPERIENCE! Was consistently bothered by Matt in sales to bring my end of lease in. When I communicated the day I would be in he still continued to call. When we brought the car in we were clea in sales to bring my end of lease in. When I communicated the day I would be in he still continued to call. When we brought the car in we were clear in our message that we wanted to find out if any repairs needed to be done to the vehicle before we turned it in as this is what he told me over the phone....from here the horrible sales tactics started. 1. Lied to me about the reason he was taking a copy of my license... 2. Tried to tell me that although a new return policy was in place my car applied to the old one and I would have to purchase all new tires and repair most monor dings...This was not consistent with the info that was mailed to me and when I showed him what I had he suddenly changed his tune. 3. Wasted our time with his horrible selling tactics even though we told him multiple time that we were not there to buy a new car yet. This was communicated to him multiple times both in person and over the phone. 4. Completely lied to us about the turn in process. When we asked to speak to his manager his manager also gave us information that was false. This false messaging was confirmed to us thru the Lexus customer service hotline that I called immediately after leaving this dealer and another competing dealer in the area. Needless to say I was extremely disappointed! I had hoped to purchase a new Lexus but after this episode this dealership will never again get my business. I felt ripped off on all levels. More