McGrath Lexus of Chicago

I needed to have the rear "object sensors" replaced. Dwayne tried to fix, rather than replace, them. That did not work, meaning I made one 130 mile round trip for nothing. However, when I call replaced. Dwayne tried to fix, rather than replace, them. That did not work, meaning I made one 130 mile round trip for nothing. However, when I called Dwayne to report that that "fix" hadn't worked, he did drive that same 130 mile trip twice--to bring me a loner to use, and also to bring me my repaired car:) More

I had talked to vasilly on the phone prior to arriving at the dealership, and was happy to hear that every thing that he had agreed to on the phone earlier in the day was actually going to occur! So often the dealership, and was happy to hear that every thing that he had agreed to on the phone earlier in the day was actually going to occur! So often you are made promises on the phone, that end up not being honored at the dealership, I was very happy to see this was not going to happen at McGrath Lexus! My experience was so good, that we went back later and bought another car! More

Vasiliy was helpful as my salesman. After I identified Vasiliy was helpful as my salesman. After I identified the car I wanted to purchase, I was guided to work out a deal that was satisfactory. With the Vasiliy was helpful as my salesman. After I identified the car I wanted to purchase, I was guided to work out a deal that was satisfactory. With the sale happening so fast in the evening, I was not able to carefully check out all the missing items in my car. What I found out the following day was of concern to me: 1.Missing original carpet mats. WHEN I ASKED WHERE THEY WERE, I WAS TOLD IT WAS NOT INCLUDED. I THOUGHT MATS WERE STANDARD AND SHOULD BE INCLUDED WITH THE CAR. I WAS OFFERED A BASIC "MCGRATH" MAT FOR THE FRONT SEATS ONLY. 2.Missing third key. NOT INCLUDED, WAS TOLD IT WOULD COST EXTRA. I ONLY RECEIVED ONE MASTER KEY AND ONE VALET KEY. 3.Aftermarket protective door edge coating was peeling and scuffed. IT WAS AGREED THE DEALER WOULD REPLACE ONE DOOR COATING, BUT THE REST WOULD BE AT MY COST. I WAS UNDER THE IMPRESSION THAT ALL THE DOOR EDGE COATINGS WOULD BE REPLACED INCLUSIVE OF THE PURCHASE PRICE WHEN IT WAS FIRST DISCUSSED. After I discussed this issue with Vasiliy, he responded in several different ways that this car is sold "as is". And if things are missing, it is your cost to pay for them. I understand buying a previously owned car is "different" than a new car. However, buying at McGrath give me the confidence that these "small" items to make the car "complete" would be included in the purchase price. I do hope customer service dept will see my point and provide me with the requested items. Overall the experience was positive and I am happy to remain a McGrath customer as I have been for the past 12 years. Vasiliy is a good salesman, however I believe he should have pointed out the "missing items" before I agreed on the price. More

My initial experience with Anthony and McGrath was very positive. Everyone was friendly and helpful. Anthony clearly knows the products well and worked hard to find the car that was right for me. I am s positive. Everyone was friendly and helpful. Anthony clearly knows the products well and worked hard to find the car that was right for me. I am still looking, but I will very seriously consider purchasing from Anthony and McGrath. More

We recently bought a Lexus GX470 from McGrath ..I really like the salesman who helped us out, his name was Nick.He's friendly, efficient, and really wanted to see you leave happy and he did everything possi like the salesman who helped us out, his name was Nick.He's friendly, efficient, and really wanted to see you leave happy and he did everything possible to make sure that we got the best price and some very nice extras. And also , he showed us all the things about the car as we sat in it and he explained all the knobs and buttons and what everything does, which is great because most places don't do that, they just give it to you and your so excited just to leave you sometimes really don't know how to work some of the stuff. So if your looking for a Lexus, go to McGrath Lexus, I would highly recommend our saleman Nick Novelli to anyone. - Show quoted text - More

I am what you would call HIGH MAINTENANCE and require alot of hand-holding. Heather established the standard by walking me through the most professional and informed sales cycle I have ever experienced alot of hand-holding. Heather established the standard by walking me through the most professional and informed sales cycle I have ever experienced up to and including making sure I understood every feature of the vehicle and ensuring it was a good fit for my needs. Recently I inquired again about a new lease - Heather was excited about helping and doing the analysis to make sure it would be the right thing based on all of the financial factors. Her welcoming smile never fails to make me feel appreciated and is a reminder to me that she is always there for me long after the sale! The same is for Jodi Gaitens - never a frustration, always taking the time to put my fears at ease. She takes care of my car as if it were her own! Trust is just something I have never experienced before. Walking into McGrath Lexus makes me feel like I am in the "ggod hands" of car dealers! Cheers and Bravo to both Heather and Jodi! More

It was a pleasure to negotiate an SUV purchase with Heather. She was able to "work with us" during a difficult time for us. Once the sale was complete she was very helpful teaching us the functions of Heather. She was able to "work with us" during a difficult time for us. Once the sale was complete she was very helpful teaching us the functions of our new vehicle. She also has alway provided excellent customer service since we have purchased the vehicle which is not normally the case after a sales person sells you something. If I know of anyone interested in purchasing a Lexus, without hesitation will recommend them to work with Heather on their purchase. More

i had been to multiple car dealerships and even other lexus dealerships. mcgrath lexus was hands down the best. i worked with Michael Kozeluh who was beyond professional and honest. he made the experienc lexus dealerships. mcgrath lexus was hands down the best. i worked with Michael Kozeluh who was beyond professional and honest. he made the experience of buy a new lexus not only tolerable but pleasurable! anyone in the chicagoland area would looking for a lexus would be wise to do themselves a favor and stop in to mcgrath and talk with Michael Kozeluh! More

Mike was great to work with. He treated myself and my husband with great respect and did not "play game" like a lot of the other dealings tend to do. husband with great respect and did not "play game" like a lot of the other dealings tend to do. More

Mike is one of the best reps I have ever had the pleasure working with. He never forgets to follow up and he's very honest and straightforward. Sharon is great as well, doesn't play games with you and is v working with. He never forgets to follow up and he's very honest and straightforward. Sharon is great as well, doesn't play games with you and is very fair. I would recommend both the individuals mentioned above as well as the dealership. More