McGrath Lexus of Chicago
Chicago, IL
Filter Reviews by Keyword
By Type
Showing 932 reviews
I have purchase 3 used vehicles from this location and have always had excelkent service from Julie. For every issue or problem I had with my purchase, she addressed it with the upmost professionalism and have always had excelkent service from Julie. For every issue or problem I had with my purchase, she addressed it with the upmost professionalism and courtesy. I walk away feeling very happy with my decision. More
I purchased a GS430 from McGrath Lexus of Chicago through its outstanding salesman, Anthony Swanke, and have been thoroughly happy with my vehicle and all service from McGrath. Due to unexpected extremely p its outstanding salesman, Anthony Swanke, and have been thoroughly happy with my vehicle and all service from McGrath. Due to unexpected extremely poor health issues and attendant financial problems, I need to eliminate owning an automobile and contacted McGrath to do so. Anthony Swanke directed me to Sharon Gale and she has outdone herself in the name of fairness by making me an extremely fair, and then some, offer to buy back my car. Sharon and McGrath are making the process of losing my great GS430 as easy and painless as possible and I sincerely doubt that one would find other dealerships doing the same. We all frequently have low opinions of automobile dealerships, but not once have I ever had anything other than a very high opinion of McGrath Lexus of Chicago and the sincerity of its employees in their endeavors to make owning one of their vehicles a very good experience. Should I be fortunate enough in the future to purchase another vehicle, I will certainly go to Sharon and Anthony as my first choice knowing that they will provide me with honestly and a fair deal, and of course, another great car. Dealing with McGrath has been a wonderful experience. More
Not your typical car dealer experience. Class operation with no pressure and friendly atmosphere. Nick Novelli was extremely knowledgeable and professional throughout the whole buying process, which actual with no pressure and friendly atmosphere. Nick Novelli was extremely knowledgeable and professional throughout the whole buying process, which actually made the experience somewhat pleasurable. More
This was my first experience at McGrath Lexus of Chicago and it couldn't have been better. My sales associate, Russ Raskin, was the consummate professional. He provided great service during and after the and it couldn't have been better. My sales associate, Russ Raskin, was the consummate professional. He provided great service during and after the sale. In fact, everyone was terrific including Sharon Gale, the Pre-Owned Sales Manager and Business Manager, Maen Judeh. I highly recommend McGrath Lexus of Chicago and particularly Russ Raskin to anyone looking to purchase an automobile. The process was seamless, hassle free and enjoyable. On another note, I'm extremely impressed with the dealership as they have an incredible lounge/waiting area that includes a cafe, big screen TV with comfortable leather chairs, free wi-fi, a children's playroom and putting green, not to mention complimentary massages, shoe shines and free car washes. Looking forward to my first service visit! More
i was interested in the 2008 lexus is 250 certified pre owned. i found it at lexus of chicago and made arrangements to see vasilly. the overall experience was awsome, i would definitely buy my next lexus f owned. i found it at lexus of chicago and made arrangements to see vasilly. the overall experience was awsome, i would definitely buy my next lexus from mcgrath lexus and hopefully my salesman vasilly will be there to sell me my 2nd one. i will never settle for anything but a lexus from now on. 5 stars accross the board for lexus of chicago! More
Nick Novelli is a really nice guy and looks out for his clients. He is quick to respond to any of my customer service needs and takes the time to explain everything to me. clients. He is quick to respond to any of my customer service needs and takes the time to explain everything to me. More
We had a pleasant experience buying a Lexus at the McGrath dealership. All staff are nice and friendly. We worked with Vasiliy who was able to provide the best price for us. He was nice and helpful McGrath dealership. All staff are nice and friendly. We worked with Vasiliy who was able to provide the best price for us. He was nice and helpful and we would definitely recommend this dealship and salesperson. More
Mike was awesome - I felt very comfortable with him from the start. He explained things without making me feel silly and didn't get annoyed with all my questions. Mike exceeded my expectations and made my the start. He explained things without making me feel silly and didn't get annoyed with all my questions. Mike exceeded my expectations and made my car buying experience the best one yet. More
Excellent customer service,expedient,responsive to my needs ...took his time.Left feeling like I was a valued customer for life. Would highly recommend Nick to family and freinds. needs ...took his time.Left feeling like I was a valued customer for life. Would highly recommend Nick to family and freinds. More
McGrath Lexus was the third Lexus dealership I had contacted in my pursuit of acquiring a RX 350. Much to my dismay, the first two dealerships were less than desirable. I found my communications wit contacted in my pursuit of acquiring a RX 350. Much to my dismay, the first two dealerships were less than desirable. I found my communications with Mr. Novelli to be refreshing. Mr. Novelli presented as friendly and I appreciated his willingness to take me seriously. I was impressed with Mr. Novelli's level of preparedness upon our first contact as he had researched the inventory of used cars within my specifications and price range and had several selected for my review. Mr. Novelli quickly moved through the completion of my paperwork and negotiating on a responsible price. My past experiences had led me to believe this process would be extremely time consuming and frustrating. Much to my surprise, this was not my experience. In addition, Mr. Novelli was very receptive to my requests for repairs to the body damage observed to the vehicle. He acted promptly in making arrangements for this work to be completed in order for me to take timely possession of the vehicle. Overall, I was extremely satisfied with my experience and have already recommended Nick Novelli to my family and several friends for their future car purchasing needs. More