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McGrath Lexus of Chicago
Chicago, IL
912 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 912 reviews
January 07, 2022
McGrath Lexus has an excellent service department. It is easy to schedule appointments. Our service advisor, Andy, makes sure that all of our questions are answered and that maintenance is completed effici easy to schedule appointments. Our service advisor, Andy, makes sure that all of our questions are answered and that maintenance is completed efficiently and properly. This service department is a perfect example of quality with a focus on customer satisfaction. More
by Kathy
Employees Worked With
Andy Pak
January 03, 2022
Their service is phenomenal they don’t stop til they get it right !! I’m Blessed to have Lexus Advisor ,who services my ES350, Tony Boulos ..when I retired I bought it in cash Nikki P , Grateful it right !! I’m Blessed to have Lexus Advisor ,who services my ES350, Tony Boulos ..when I retired I bought it in cash Nikki P , Grateful More
by gone0705
Employees Worked With
Andy Pak, Dwayne Allen, Tony Boulos
December 23, 2021
The staff at this dealership are professionals. They are also very personable. Customer service is key and they "get" that. I went in for a routine tire rotation and no issues, nice waiting area, social dis also very personable. Customer service is key and they "get" that. I went in for a routine tire rotation and no issues, nice waiting area, social distancing was observed. Happy with my service and the service agent who was assigned to me that day. More
by Ndgrad1986
Employees Worked With
Mark McLawhorn
December 21, 2021
I give them two stars because I did get my oil changed, albeit took three hours to get it done. After waiting patiently I went to the desk to ask what the status was and the woman told me she was going hom albeit took three hours to get it done. After waiting patiently I went to the desk to ask what the status was and the woman told me she was going home for the day. Lovely. I was hoping to do the same, but you have my keys and nobody can seem to tell me what was going on. Apparently whoever was working on my car just went home and failed to tell anyone what was going on with my car. So I just sat there waiting. Finding help was ridiculously hard because everyone was walking around with their hands in their pockets or going home. I’d expect this level of service at Hyundai or Kia but Lexus? My time is worth more than that and I will not be bringing my car back. Jiffy Lube here I come!!! More
by anneboyle56
Employees Worked With
No idea who was actually in charge of my car. But it was a disaster.
